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Apex Car Rental  Reviews 

349
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that staff members are extremely helpful, professional, and friendly during every interaction, making communication very easy. People frequently appreciate the spotless condition of the cars and vans, which consistently feel brand new and provide a wonderfully comfortable drive. Some reviewers were happy with the quick and hassle-free pickup process when collecting their rented vehicles. Consumers also note that swapping cars regularly or organizing long-term rentals is handled smoothly by the team without any unexpected issues. Visitors find that the booking experience through the website or by phone is straightforward and efficient.

What people talk about most

Service

Clients share positive opinions on service, noting that people consistently experience efficient,... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally helpful, professional,... See more

Customer service

People report positive experiences with customer service, noting that staff members are extremely responsive,... See more

User experience

Users describe positive interactions with user experience, highlighting a very easy process and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Apex Team are exceptional! As a new business needing a lot of support and flexibility, they have been an absolute treasure of a find for short term van hire. The Team are super helpful and respo... See more

Company replied

Rated 5 out of 5 stars

Leased car service. Have been using for approx 1 year now with switchovers approx every 3 months (although it can be more often sometimes) for new cars that meet or exceed originally opted for vehicle... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and... See more

Company replied

Rated 5 out of 5 stars

Apex are definitely my go to for car rental. I won’t use anyone else! I have rented several cars and vans. Vehicles are always spotless and pretty much brand new. Really quick and way to rent via the... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service
  4. Leasing Service
  5. Van Rental Agency

Written by the company

We specialise in providing new Cars, Pickups, Minibuses & Commercial Vehicles on a totally flexible basis with No Fixed Term Period, giving you vehicles when you need them for both Businesses and Private Individuals. Often referred to as a Car Subscription or Flexible Vehicle Leasing, you get all the benefits of Long Term Contracts but without Cancellation Penalties giving you total flexibility, just paying for the vehicle when you need it. We offer a huge Range of Volkswagen, Kia & Ford Cars and a huge selection of Ford Commercial Vehicles at very Competitive Prices. We have the latest Models on the latest 76 registration plates and offer a comprehensive range of latest generation Plug in Hybrid vehicles including the Kia Sportage & Volkswagen Passat and Fully Electric cars including the Ford Explorer & Kia EV4 alongside conventional Diesel and Petrol Vehicles We have recently seen a huge uptake in Fully Electric & Plug in Hybrid Vans including the Ford E Custom and PHEV Panel Vans, 6 Seat Panel Vans and 9 Seat Custom Tourneo in both L1 & L2 Length where customers are looking to save money on high fuel costs. We have both Cars & Vans ready to hire. If you are looking for a vehicle whilst waiting for your new vehicle to be delivered, for a New Employee, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey. We offer delivery throughout the UK from one of the newest Fleets of Vehicles in the UK at very Competitive Prices. Discounts available for Multiple Vehicles


Contact info

Promotion box for Apex Car Rental

Electric Ford Explorer

Save Fuel Costs with the Fully Electric Explorer over 300 mile Range


5.0

Excellent

TrustScore 5 out of 5

349 reviews

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5.0

All reviews

(349)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An easy, reliable service with exceptional cars available.

The Ford Ranger Wildtrak that was rented was in fantastic condition, supplied by a company that clearly looks after both their cars and their customers. Everything was easy to navigate and there were no hidden surprises. Would definitely use them again and recommend anybody to try Apex Car Rental.

15 May 2026
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Reply from Apex Car Rental

Thank you very much for your review. We are glad you enjoyed your Ranger and look forward to welcoming you back soon.

Rated 5 out of 5 stars

Excellent Service

Used Apex since 2025 & I’m still using Apex today. One of the many reasons is that they provide an excellent service.

17 July 2026
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Reply from Apex Car Rental

Thank you very much for your review. It is always great to see you have provided you with an excellent service and you have hired from us many times. Thank you for choosing Apex.

Rated 5 out of 5 stars

Family Holiday Vehicle

Our 9 seater vehicle rental was a huge help in ensuring our summer holiday plans could be shared by the whole family! The vehicle is modern and spacious. Thank you Aisling for going out of your way to facilitate the rental in time! You were truly outstanding!

17 July 2026
Unprompted review
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Reply from Apex Car Rental

In believe you have spoken with the Local Branch and they are now able to find you a vehicle. A number of 8 Seat Vehicles have had recalls that have prevented us from being able to hire them involving us having to replace Bridgestone Tyres in certain batches from new. It is called a Sales Hold which has been a complete nightmare. We have managed to source new tyres. Hopefully you can still enjoy your holiday knowing you are having a Brand New Vehicle that has been 100% Safety Checked. Happy Travels

Rated 5 out of 5 stars

Very easy to deal with

Very easy to deal with. No hidden costs.

17 July 2026
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Reply from Apex Car Rental

Thank you for taking the time to leave us a review. We do try to be completely transparent with our pricing and make the whole process of hiring as easy as possible. I hope you enjoyed your vehicle and Thank you for hiring from us.

Rated 5 out of 5 stars

GREAT OVERALL EXPERIENCE

From the friendly welcome to the equally friendly and efficient staff, it was a great experience.
Vehicle was immaculate and fit for purpose.
Thank you.

7 July 2026
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Reply from Apex Car Rental

Thank you very much for your review. I will pass it on to the Branch. It is always great to read a review like this so Thank you for taking the time to complete it and Thank you for choosing Apex

Rated 5 out of 5 stars

Brilliant service from Apex

Brilliant service from Apex to arrange delivery of a 3 month hire car at short notice. Jordan did a fab job turning the paperwork around quickly and the car arrived a day early! Customer service was excellent and the car was at the right price point. The only negative is that all the forms had to be printed, and signed with wet signatures. Please can you digitise this?

14 July 2026
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Reply from Apex Car Rental

Thank you for your review and Thank you for choosing to hire from Apex. It is always great to se a member of staff has gone a good job and I will ensure your comments are passed on to Jordan.

Rated 5 out of 5 stars

Paul Basham was brilliant from start to…

Paul Basham was brilliant from start to finish! Can’t recommend highly enough.

13 July 2026
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Reply from Apex Car Rental

Thank you. That is always good to hear. I will pass your kind comments on to him. Thank you for hiring from Apex.

Rated 5 out of 5 stars

Excellent service.....as always!!

I've got nothing but good things to say about Apex Car Rental.

A big thank you to Paul Basham, who I deal with every time we need a vehicle. No matter how last-minute our requests are, or how awkward the requirement might be, Paul always finds a way to sort it. Nothing ever seems to be too much trouble, and that's exactly why we keep coming back.

The service is always quick, friendly and hassle-free, and it's reassuring to know that when we need a hire vehicle, we can just pick up the phone and it'll be taken care of.

We've used Apex time and time again, and they've never let us down. It's rare to find a company that's this reliable and genuinely easy to work with.

I'd have no hesitation in recommending Apex Car Rental to anyone, and a special thanks again to Paul for always going above and beyond. Fantastic service every single time.

Robbie @ Envirorend SE Ltd

8 July 2026
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Reply from Apex Car Rental

Thank you very much for your nice review. I will ensure it is passed on to Paul and his Manager who I know will be very happy to read it. It is always great to see that a member of staff looks after a customer how we want them to do as a business. Thank you very much for your repeated custom and Thank you for choosing Apex.

Rated 5 out of 5 stars

We rented a car on the Seyshelles and…

We rented a car on the Seyshelles and unfortunately we ended up with a flat tire after our first road trip. With help from the friendly local Seychelles law enforcement, we managed to get the spare tire on the car so we could drive home to our hotel in the evening. The day after, even though it was Sunday and that the Seychelles celebrated their 50 year independence day on that same day!!! ,the people at Apex managed to come to our hotel and give us a new replacement car so we could continue our exploration of the Mahe Island. Also, during the week, we decided to extend our rental with one extra day, and this was managed just via WhatsApp. Super friendly and great service & support. We couldn’t have asked for more. Thank you Pamela with family!!
Best regards,
Daniel with family

27 June 2026
Unprompted review
Rated 5 out of 5 stars

The process was extremely smooth

The process was extremely smooth, we rented a van for 4 days, it was by far the cheapest option we found. The van only had 2000 miles on it. Elise was extremely responsive and helpful via email. I highly recommend Apex.

26 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for your review. I will be sure to pass it on to Elise and Thank you for choosing to hire from Apex.

Rated 5 out of 5 stars

Service was great from start to finish

Service was great from start to finish. Josh was excellent and guided me through the process. The van turned up on time and in perfect condition. Can't fault value for money and service. Thank you.

30 June 2026
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Reply from Apex Car Rental

Thank you very much for your review. I will ensure your comments are passed on to Josh who I know will be pleased to read them. It is always great to see a review like this and Thank you for hiring from Apex.

Rated 5 out of 5 stars

Once again, great service. Can't thank you enough.

I've used Apex now for years and they have always offered great prices, great vehicles, a friendly and professional service, and have accommodated my needs at short notice sometimes.
Everyone has been brilliant, and the warm welcome each time makes them feel like family. Can't thank them enough. And the lift back to the airport each time has been invaluable and a great way to end my stay.

24 May 2026
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Reply from Apex Car Rental

Thank you very much for your lovely review, if is always great to read one like this and I will ensure it is passed on to the Branch you hired from. Thank you for hiring from Apex

Rated 5 out of 5 stars

Very helpful and supportive team.The…

Very helpful and supportive team.The fact I’m not tied in to one specific vehicle for more than 28 days has allowed me to change vehicles according to my needs.
Thanks everyone at Appex .

4 June 2026
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Reply from Apex Car Rental

Thank you for your review. I am glad you are changing your vehicle to suit your needs, that is exactly what we do and what we are here for. Thank you for hiring from Apex

Rated 5 out of 5 stars

Jordan at Apex Car Rental has been an…

Jordan at Apex Car Rental has been an absolute pleasure to work with. She has assisted us with hiring fleet vehicles and has consistently provided an excellent level of service. She is always friendly, professional, and incredibly responsive, making the whole process smooth and hassle-free.

Nothing ever seems to be too much trouble, and she goes above and beyond to ensure we have the right vehicles when we need them. Her communication is excellent, and we always feel confident that everything is being taken care of.

Thank you, Jordan, for your outstanding support. I wouldn't hesitate to recommend both Jordan and Apex Car Rental to anyone looking for reliable vehicle hire and exceptional customer service.

25 June 2026
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Reply from Apex Car Rental

Thank you very much for your lovely review, I have passed it on to Jordan and her Manager. It is always great to read one like this and Thank you for hiring from Apex.

Rated 5 out of 5 stars

Great service

Great service, good car (I had a VW Polo) and competitive rates. Josh and his team has been wonderful during the entire process of hiring the car.

24 June 2026
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Reply from Apex Car Rental

Thank you for your nice review, I have passed it on to Josh to read too. Thank you for choosing Apex.

Rated 5 out of 5 stars

Professional service and good comunnication

Always professional service and good comunnication. We have been renting since 2020 and all the members of staff we have been dealing with are excellent.

17 June 2026
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Reply from Apex Car Rental

Thank you very much for your review. It is always great to read one from a Long Term Customer and especially nice to hear all of our staff have been excellent and looked after you over the 6 years. Thank you very much for hiring from Apex

Rated 5 out of 5 stars

Everything went smoothly from start to…

Everything went smoothly from start to finish.
The van was in excellent condition, and extremely well presented. Brilliant value for money.
Elise Bradley is a credit to the organisation. Efficient, pleasant, and dealt with the whole rental with the minimum of fuss.
I shall definitely use Apex again.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Hired a van

Hired a van. Easy to book online. Staff at the rental office friendly and efficient.
Van exactly as we wanted.
Return process simple and quick. All in all a good experience, no complaints at all. Would recommend.

22 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for sharing your experience hiring from us. It is always to hear of a positive hire, the staff were helpful and the van was exactly what you needed. Thank you for choosing Apex and hopefully we will see you again soon.

Rated 5 out of 5 stars

Elise was great from start to finish

Elise was great from start to finish. Explained all the rules regarding the van hire and the price was great! There was an issue with the electronic paper work online which Elise solved very quickly which I was thankful for. She even offered to show me how to use the Electric Van which in hindsight I should have accepted as it took a little while to figure out the handbrake. Thanks again!

20 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you for your nice review. I have passed it on to Elise who was pleased to receive it. I am glad to see the handover went well and you enjoyed the Electric Van. Thank you for choosing Apex.

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