I recently got a car from Switch, and Elijah made the whole experience absolutely brilliant. He was patient, helpful, and made sure there was no haste at any stage. Everything was explained clearly, a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Absolutely fantastic friendly team with a great selection of vehicles. Amanda in the office is always helpful with my bookings and goes above and beyond to help me out when I have specific requirement... See more
Company replied
Fantastic service, given an appointment time for drop off, arrived well before the time and also sent a text to advise car on the way, with tracking! Lovely looking car, clean and full of fuel! Da... See more
Company replied
On day two of having my hire car while my car's in the garage and Helen from your Aberdeen branch has been absolutely amazing. Explained the whole process to me and was so patient as I literally had n... See more
Company replied
Company details
Written by the company
Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction. Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles. Whilst Switch is brand new, it's backed by over 50 years of rental experience.
Contact info
Matford Park Road, Marsh Barton , EX2 8AW, United Kingdom
- 01392 411171
- customer.service@switchcarrental.co.uk
- switchcarrental.co.uk
4.4
Excellent
170 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hired another car forth time in as many…
Hired another car forth time in as many months from this company the Newport branch must say great service from Alex once again happy to greet you and as usual he is friendly, professional and efficient paperwork all done and ready to go. Thank you Alex once again and look forward to hiring from you soon.
2 May 2026
Unprompted review
The team at Switch
The team at Switch — Amanda, Paul and Scott — consistently deliver an outstanding service. They are professional, polite, reliable, and always punctual. Every car arrives in excellent condition, presented to a very high standard and spotlessly clean. Many thanks for your continued first-class service. Vince (MOD)
30 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Vince,
We’re delighted to hear that Amanda, Paul and Scott have consistently delivered the high standard of service you expect from Switch. Your recognition of their professionalism, punctuality and attention to detail truly means a lot to the whole team. We sincerely appreciate your trust and look forward to continuing to provide first-class service.
Best regards,
The Switch Team
Very thorough and helpful.
Very thorough and helpful.
As the new provider of hire cars to motability customers, service was excellent.
Paul and Scott were helpful and I was shown all the controls without rushing.
30 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Richard,
Thank you for your great feedback. We're pleased to hear you found the service thorough and helpful, and that your experience was excellent. It's great to know Paul and Scott took the time to go through all the controls with you without rushing. We'll be sure to pass on your kind words to them.
Warm regards,
The Switch Team
On time clean car and Sarah from…
On time clean car and Sarah from Newport was fantastic and Jay was great to.
29 April 2026
Unprompted review
Reply from Switch Car Rental
Hi,
Thank you for your great review. We’re delighted to hear everything was on time and the car was clean. We’ll be sure to pass your kind comments on to Sarah and Jay – they’ll really appreciate it. We hope to see you again soon.
Warm regards,
The Switch Team
Always a great service from Switch
Always a great service from Switch! Sarah and all the team on time, and trusted
29 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Stephen,
Thank you for your kind words. We're delighted to hear you always receive great service. Sarah and the team work hard to deliver a reliable and trusted service, so it's great to know that's been your experience. We look forward to delivering another excellent experience to you next time you visit us.
Best regards,
The Switch Team
Delivery of Car
Sarah was bubbly and lovely to deal with. A pleasure to sort and early drop off!
28 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Aaron,
Thank you your the lovely feedback! We're so glad to hear Sarah made your experience enjoyable and handled everything smoothly, including the early drop-off. We'll be sure to pass this on to her.
Best regards,
The Switch Team
Sarah from Newport branch dropped the…
Sarah from Newport branch dropped the courtesy car off to me, showed me all the bits I needed to know. She really helpful and lovely
28 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Lou,
Thank you for your amazing review! It’s lovely to hear that Sarah was so helpful and made everything clear for you. We’ll be sure to pass your kind comments on to her and we look forward to helping you again soon.
Best regards,
The Switch Team
First class service from getting in…excellent service
First class service from getting in touch to delivery, Amanda was very precise and helpful and gave me all the information I needed. Delivery was punctual and Mark the driver was polite and friendly
Thank you 😊 Forgot to mention it was the Worcester branch 👍
27 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Ray,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Amanda and Mark directly so please let us know which location your rental was from.
Best regards,
The Switch Team
The whole experience for us was a…
The whole experience for us was a disaster. They lied about light scratches when we returned the car. They had old marks on the car saying we did it. They took the entire £500 deposit. I had to go thru insult with the Heathrow branch from a guy called Manish. Very rude and disrespectful, they are all into deceit not honest at all. Do not rent car from them if you want to get your deposit back. £500 for a a scratch on a hyundai car disloyal behaviour. I will go on my social media to expose them. You messed with the wrong one today.
26 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Hameed,
Thank you for taking the time to leave a review. We’re very sorry to hear about your experience and understand how frustrating this must be. This is not the standard we aim to uphold. Please contact us at customer.service@switchcarrental.co.uk with your rental agreement number so we can fully investigate.
Warm regards,
The Switch Team
Awesome service by Sarah from Newport.
27 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Matt,
Thank you for your kind words. We're so glad to hear you received awesome service from Sarah, she'll be delighted to hear your feedback. We look forward to helping you again soon.
Best regards,
The Switch Team
Amanda, Paul and Mark at The Worcester branch of Switch.
The Worcester branch of Switch made the process really easy for me to get a hire car.
I cannot rate this company enough from start to finish, with Amanda taking the details of what make and model, what type of transmission I required and to how quickly I needed the car was delivered to me. Amanda gave me all the information I needed.
The car of my choice was delivered that afternoon by two extremely helpful, knowledgeable and professional gentlemen that showed me around the car, explained the instrument panel and even to setting up my mobile phone, adjusting the mirrors and advised if I needed any further assistance to call Paul or Mark and they would give me any information I required.
Thank you Switch, Worcester branch, I would recommend your company to my family, friends or anyone who needed a hire car.
22 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Fran,
Thank you so much for your fantastic review and recommendation. We’re delighted to hear that the Worcester branch made the process of arranging a hire car so easy for you from start to finish.
Amanda will be especially pleased to know that her attention to detail and clear communication helped make everything smooth and stress-free. It’s also great to hear such positive feedback about the delivery team – Paul and Mark will really appreciate your kind words about their professionalism and the time they took to ensure you felt comfortable and confident with the car.
We’re incredibly proud of the Worcester team and grateful you took the time to share your experience. Thank you for choosing Switch, and for recommending us to your family and friends – it truly means a lot to us.
Warm regards,
The Switch Team
they won't let u down
delivery and collection on time drivers friendly staff on phone were good car clean no hassle heard lot of bad rumours about rental companys this is not the case with switch dudley area well pleased
colin cook
8 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Colin,
Thank you for your great feedback. We're delighted to hear that everything ran smoothly, from on-time delivery and collection to the friendly drivers and helpful phone support. It's also fantastic to know the car met your expectations and that we could provide a hassle-free experience. We really appreciate your kind recommendation.
Kind Regards,
The Switch Team
Sarah from Newport
Sarah from Newport , came to my property, she was extremely polite and courteous , as were all the members of staff that I have the pleasure to meet
Thank you very much for your help
Mark
25 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Mark,
Thank you for your kind feedback. We're delighted to hear that Sarah was polite and courteous during her visit and that you had a positive experience with all of our team. We really appreciate your comments and will be sure to share them. Thank you again for choosing us.
Kind Regards,
The Switch Team
Helen from the Aberdeen branch was amazing
On day two of having my hire car while my car's in the garage and Helen from your Aberdeen branch has been absolutely amazing. Explained the whole process to me and was so patient as I literally had no idea, chatted through car options and was so helpful. Had a car within a couple of hours which made my day so much easier. You guys are SO lucky to have someone like Helen
23 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Amanda,
Thank you so much for your kind review! We’re absolutely delighted to hear about your experience with Helen. She’ll be thrilled to know how much her patience, care and knowledge helped make things easier for you during a stressful time. We’re incredibly proud to have her on our team, and we’ll be sure to pass along your kind words. Thanks again for choosing us.
Best regards,
The Switch Team
Was great customer service by John at the Bournmouth branch
Was great customer service by a gentleman called John at the Bournmouth branch who was really supportive and helpful
24 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Kristine,
Thank you for your lovely feedback. We're so pleased to hear John provided great customer service and was supportive and helpful throughout your experience. We'll be sure to pass on your kind words to him, he'll really appreciate it. Thanks again for your support, and we hope to see you again soon!
Warm regards,
The Switch Team
Jonh and Alex was very polite and straight…
Alex was very polite and straight forward. John kociumbas walk me around the van and showed me how to operate it.
24 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Mr Thomas,
Thank you for your kind feedback. We're glad to hear that Alex was polite and straightforward and that John took the time to walk you through the van and explain everything clearly. We'll be sure to pass you comments on to them, they'll really appreciate it. We loved being of service to you and hope we can assist you again soon.
Best regards,
The Switch Team
Excellent service.
As someone that uses this office regularly in a work capacity I can honestly say I have rarely experienced a level of customer service like it. Always happy to ensure the customer experience is at a premium and always engaging in conversation in the booking process. In terms of delivery every car I have received has been in immaculate condition, well cleaned, and fully prepped for a long journey. Would not hesitate to use this office on a personal level, and should there be a requirement for anyone reading this to have a company account, I would recommend Switch Car Shrewsbury wholeheartedly.
24 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Simon,
Thank you for such a fantastic and detailed review. We're pleased to hear that your experience with our Shrewsbury team have been consistently positive, especially when using us in a work capacity. Your recommendation means a lot to us, both for personal and business use. We truly appreciate your continued support and look forward to assisting you again whenever you need us.
Best regards,
The Switch Team
I was treated with respect very happy…
I was treated with respect very happy withElijah thankyou so much
24 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Saima,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Elijah directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Exceptional service from Switch Worcester - again!
The service from Switch Worcester is always exceptional. The delivery teams are polite and courteous (shout out to Tanya, Paul and Mark especially) and all extremely well organised and controlled by the amazing Amanda! A great team, who I recommend without hesitation.
22 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Dominic,
Thank you so much for your kind words and continued support. We're delighted to hear that you consistently receive exceptional service from our Worcester team, as they truly take pride in delivering a smooth and professional experience. We really appreciate your recommendation and look forward to assisting you again in the future.
Best regards,
The Switch Team
I recently got a car from Switch
I recently got a car from Switch, and Elijah made the whole experience absolutely brilliant. He was patient, helpful, and made sure there was no haste at any stage. Everything was explained clearly, and he went out of his way to make the process smooth and stress-free. Thank you, Elijah – highly recommended
23 April 2026
Unprompted review
Reply from Switch Car Rental
Hi Saad,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Elijah directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
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