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Apex Car Rental  Reviews 

354
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 316 reviews, reviewers overwhelmingly had a great experience with this company. Customers often mention that staff members are extremely helpful, professional, and friendly during every interaction, making communication very easy. People frequently appreciate the spotless condition of the cars and vans, which consistently feel brand new and provide a wonderfully comfortable drive. Some reviewers were happy with the quick and hassle-free pickup process when collecting their rented vehicles. Consumers also note that swapping cars regularly or organizing long-term rentals is handled smoothly by the team without any unexpected issues. Visitors find that the booking experience through the website or by phone is straightforward and efficient.

What people talk about most

Service

Clients share positive opinions on service, noting that people consistently experience efficient,... See more

Staff

Reviewers highlight positive aspects of staff, describing the team as exceptionally helpful, professional,... See more

Customer service

People report positive experiences with customer service, noting that staff members are extremely responsive,... See more

User experience

Users describe positive interactions with user experience, highlighting a very easy process and a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Apex Team are exceptional! As a new business needing a lot of support and flexibility, they have been an absolute treasure of a find for short term van hire. The Team are super helpful and respo... See more

Company replied

Rated 5 out of 5 stars

Leased car service. Have been using for approx 1 year now with switchovers approx every 3 months (although it can be more often sometimes) for new cars that meet or exceed originally opted for vehicle... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and... See more

Company replied

Rated 5 out of 5 stars

Apex are definitely my go to for car rental. I won’t use anyone else! I have rented several cars and vans. Vehicles are always spotless and pretty much brand new. Really quick and way to rent via the... See more

Company replied


Company details

  1. Car Rental Agency
  2. also in
  3. Car Leasing Service
  4. Leasing Service
  5. Van Rental Agency

Written by the company

We specialise in providing new Cars, Pickups, Minibuses & Commercial Vehicles on a totally flexible basis with No Fixed Term Period, giving you vehicles when you need them for both Businesses and Private Individuals. Often referred to as a Car Subscription or Flexible Vehicle Leasing, you get all the benefits of Long Term Contracts but without Cancellation Penalties giving you total flexibility, just paying for the vehicle when you need it. We offer a huge Range of Volkswagen, Kia & Ford Cars and a huge selection of Ford Commercial Vehicles at very Competitive Prices. We have the latest Models on the latest 76 registration plates and offer a comprehensive range of latest generation Plug in Hybrid vehicles including the Kia Sportage & Volkswagen Passat and Fully Electric cars including the Ford Explorer & Kia EV4 alongside conventional Diesel and Petrol Vehicles We have recently seen a huge uptake in Fully Electric & Plug in Hybrid Vans including the Ford E Custom and PHEV Panel Vans, 6 Seat Panel Vans and 9 Seat Custom Tourneo in both L1 & L2 Length where customers are looking to save money on high fuel costs. We have both Cars & Vans ready to hire. If you are looking for a vehicle whilst waiting for your new vehicle to be delivered, for a New Employee, peaks in your business or simply replacing old tired vehicles, we have a Car or Van to suit your needs. We have a fleet of over 3,500 vehicles offering a great selection of Cars & Vans from Ford, Kia & Volkswagen. We also offer Daily Car & Van Rental in Eastbourne, Sussex & Weybridge in Surrey. We offer delivery throughout the UK from one of the newest Fleets of Vehicles in the UK at very Competitive Prices. Discounts available for Multiple Vehicles


Contact info

Promotion box for Apex Car Rental

Electric Ford Explorer

Save Fuel Costs with the Fully Electric Explorer over 300 mile Range


5.0

Excellent

TrustScore 5 out of 5

354 reviews

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5.0

All reviews

(354)

324 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, good car (I had a VW Polo) and competitive rates. Josh and his team has been wonderful during the entire process of hiring the car.

24 June 2026
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Reply from Apex Car Rental

Thank you for your nice review, I have passed it on to Josh to read too. Thank you for choosing Apex.

Rated 5 out of 5 stars

Professional service and good comunnication

Always professional service and good comunnication. We have been renting since 2020 and all the members of staff we have been dealing with are excellent.

17 June 2026
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Reply from Apex Car Rental

Thank you very much for your review. It is always great to read one from a Long Term Customer and especially nice to hear all of our staff have been excellent and looked after you over the 6 years. Thank you very much for hiring from Apex

Rated 5 out of 5 stars

Everything went smoothly from start to…

Everything went smoothly from start to finish.
The van was in excellent condition, and extremely well presented. Brilliant value for money.
Elise Bradley is a credit to the organisation. Efficient, pleasant, and dealt with the whole rental with the minimum of fuss.
I shall definitely use Apex again.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Hired a van

Hired a van. Easy to book online. Staff at the rental office friendly and efficient.
Van exactly as we wanted.
Return process simple and quick. All in all a good experience, no complaints at all. Would recommend.

22 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for sharing your experience hiring from us. It is always to hear of a positive hire, the staff were helpful and the van was exactly what you needed. Thank you for choosing Apex and hopefully we will see you again soon.

Rated 5 out of 5 stars

Elise was great from start to finish

Elise was great from start to finish. Explained all the rules regarding the van hire and the price was great! There was an issue with the electronic paper work online which Elise solved very quickly which I was thankful for. She even offered to show me how to use the Electric Van which in hindsight I should have accepted as it took a little while to figure out the handbrake. Thanks again!

20 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you for your nice review. I have passed it on to Elise who was pleased to receive it. I am glad to see the handover went well and you enjoyed the Electric Van. Thank you for choosing Apex.

Rated 5 out of 5 stars

Extremely straight forward process.

Very straightforward process from start to finish. I got an employee a Tiguan which he’s delighted with and Aisling was professional and well mannered.

19 June 2026
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Reply from Apex Car Rental

Thank you for your kind review and I am glad your new employee likes the Volkswagen Tiguan. I will certainly pass your comments on to Aisling and her Manager who will be very happy to receive it and Thank you for choosing to hire from Apex.

Rated 5 out of 5 stars

Josh was really helpful

Josh was really helpful! Details about the delivery etc clear and lots of information sent out. Would recommend so far!

19 June 2026
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Reply from Apex Car Rental

Thank you very much for your review. I will make sure a copy is sent to Josh and Thank you for hiring from Apex

Rated 5 out of 5 stars

Apex car rental are very professional…

Apex car rental are very professional and keep you updated on every progress during your rental. Cars are brand new and great value.
Once car has been delivered I have dealt with Ashleigh and Belinda who are both professional and extremely helpful. I would highly recommend Apex !!

18 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you very much for your kind review. It is always nice to receive one from a long standing customer and especially good to hear Belinda and Ashleigh are going a great job too. Thank you for hiring from Apex.

Rated 5 out of 5 stars

You must use Apex.

Absolutely amazing service from beginning to end. Booking was simple. Pick up was simple. Great team and excellent customer service. The van was amazing! Couldn't fault anything and highly recommend.

18 June 2026
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Reply from Apex Car Rental

Thank you very much for your positive review. It is always great to receive them, I will ensure it is passed on to the team that dealt with you and Thank you for choosing Apex.

Rated 5 out of 5 stars

I am a sole trader customer of Apex

I am a sole trader customer of Apex, have been for more than a decade and had a variety of vehicles during that time. I have found them courteous and helpful throughout and have maintained their professional standard over a prolonged period! If anything, their customer service has improved, bucking the trend of failing standards elsewhere.

1 June 2026
Unprompted review
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Reply from Apex Car Rental

Thank you for a very positive review, and hiring from us for over 10 years. It is always great to know you are getting the service you like and hopefully we can keep hiring to you for another 10 years. Thank you for hiring from Apex.

Rated 5 out of 5 stars

I've been leasing with Apex for the…

I've been leasing with Apex for the last three years, the customer service is excellent as are the cars, which get changed regularly. They offer flexible lease terms and are competitive on price. I recommend.

18 June 2026
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Reply from Apex Car Rental

Thank you for your kind review. It is always great to see one from a long term customer. I will ensure it is passed on to the Branch and Thank you for hiring from us

Rated 5 out of 5 stars

Apex does exactly what it says on the…

Apex does exactly what it says on the tin.. Great cars at affordable prices, flexibility and great service .

18 June 2026
Apex Car Rental  logo

Reply from Apex Car Rental

Thank you and Thank you for choosing to hire from Apex.

Rated 5 out of 5 stars

long-term client review

I’ve been renting with Apex Car Rental now for over a year. I didn’t want to be tied down to a lease contract, due to unknown life circumstances, so the rolling short term contract works very well for me. I don’t normally write reviews but I really would like to recommend this company to others, they’ve been great. Truly can’t fault them. They are an independent company, with a great and helpful team. V professional & reliable. Delivery and vehicle exchange is always smooth and the cars I have received are almost always brand new. I’m so grateful I found Apex, it’s made my life a lot easier this past year!

18 June 2026
Unprompted review
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Reply from Apex Car Rental

What a lovely review and Thank you. It is always great to hear our service has been great for you and our rolling contract work for you. I will pass your review on to your Branch and once again Thank you for hiring from us

Rated 5 out of 5 stars

Excellent company

Excellent company . Good choice of vehicles including fully electric. The Cars are brand new and delivered to my home on time. They are replaced regularly , usually 3-6 months . I would recommend Apex Car Rental

18 June 2026
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Reply from Apex Car Rental

Thank you for your review. It is always great to receive one from a long term customer. I will ensure it is passed on to your Branch and Thank you for choosing Apex

Rated 5 out of 5 stars

The most professional

I've been a customer for 5 years. The vehicles are high spec and as new. Their communication is fabulous they're extra helpful and respectful. Cannot fault them one bit. They don't try and hammer you for wear and tear

18 June 2026
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Reply from Apex Car Rental

Thank you for your kind review. It is always great to get such a nice one from a long term customer. Thank you for choosing Apex over the last 5 years and I will ensure your comments are passed on to your Branch.

Rated 5 out of 5 stars

Charlotte was extremely efficient with…

Charlotte was extremely efficient with my booking via email - and with all the paperwork . Collecting and dropping off of the car was seamless. Great customer service thank you

18 June 2026
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Reply from Apex Car Rental

Thank you for your nice review. I will ensure it is passed on to Charlotte who I know will be pleased to read it. Thank you for choosing Apex.

Rated 5 out of 5 stars

I’ve tried the rest and Apex are by far the Best!

I’ve been using Apex Car Rental for many years. Great product on offer and not the usual tie ins with a traditional lease. New cars and latest models swopped regularly. No fuss. All the staff and directors are super helpful and go the extra mile.
Paul , Josh , Jordan and Jodie all been super helpful in the past.

Only slight negative is Electric and Plugin range is somewhat limited but I’m lead to believe this is being addressed going forward hopefully with some more Premium models.
Keep up the great work and I look forward to many more happy miles of Apex motoring.

17 June 2026
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Reply from Apex Car Rental

Thank you for your kind review and all of your business over the many years. It’s always great to hear all the staff have been helpful and I will ensure your review is passed on to them. As you are aware the Motor Industry is going through a massive change away from ICE engines to PHEV and BEV. Product is changing rapidly and we believe the PHEV vehicles are the way forward but the cost of many of the vehicles is a huge uplift going forward. What I do know is that for September we will have some Volkswagen Product, we already advertise the Passat and this should be added to with Tiguan which I believe has a PHEV electric range of over 70 miles …. Watch this space.

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