Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- Legal Expenses Insurance Company
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The call was simple and easy to…
The call was simple and easy to understand. Questions were clear for response.
12 May 2025
Reply from Alps
Thank you for your review! We are pleased to hear that you found the process simple! Your feedback has been shared with Grace who you spoke with :)
Reply from Alps
Thank you for your review, we are pleased to hear that we were able to resolve your issue quickly! Your feedback has been shared with Sophie W who assisted you.
Reply from Alps
Thank you for your review. We always strive to provide a happy, friendly, and helpful service. We've shared your kind feedback with Hayley, who you spoke with!
I had a query and you came back quickly…
I had a query and you came back quickly and gave me advises of were to look
30 April 2025
Reply from Alps
Thank you for your review. We’re glad to hear that your query was resolved promptly. We have shared your feedback with Marissa who you spoke with!
I had a very good experience with ALPS
I had a very good experience with ALPS. Even though the claim took almost 12 months to settle up but I was already informed about the time line and updated each and every step they took on this. Excellent customer service and excellent results
29 April 2025
Reply from Alps
Thank you for your review. We’re pleased to hear you were kept well-informed throughout the process and are happy with the outcome. Your feedback has been shared with Jonny, who you have been speaking to. We really appreciate you taking the time to share your experience!
Sophie was very helpful making…
Sophie was very helpful making amendments to several policies and issuing correct documentation quickly.
30 April 2025
Reply from Alps
Thank you for your review! We are pleased to hear that Sophie was able to assist you with your query regarding policy amendments! Your feedback has been shared with Sophie.
Fast & Efficient
30 April 2025
Reply from Alps
Thank you very much for your review! Your feedback has been shared with Hayley who you spoke with :)
The claims handler was very precise and…
The claims handler was very precise and took time to listen to my account of the incident, all was recorded correctly and as detailed by myself.
28 April 2025
Reply from Alps
Thanks so much for your review. We're really glad to hear that our claims handler took the time to listen and got everything down correctly. Your feedback has been shared with Matt who you were speaking with!
Very friendly and informative
Very friendly and informative. They helped us greatly with a complicated claim.
22 April 2025
Reply from Alps
Thank you for your feedback! We are pleased to hear that you found the team friendly and informative! Your review has been shared with Matt who you spoke with :)
Auto Replace Assistance
Requested some assistance incepting 7 vehicle Auto Replace fleet policy, Sophie went above and beyond to accommodate and assist with queries raised all polices have now been incepted and finalised! Highly recommend Alps and credit to Sophie for a fantastic service!
25 April 2025
Reply from Alps
Thank you for your review! We are pleased to hear that Sophie went above and beyond, we aim to provide a happy, friendly and helpful service! Your feedback has been shared with Sophie :)
Always prompt replies and pursued a…
Always prompt replies and pursued a full recovery when Third Party was only making partial offer.
23 April 2025
Reply from Alps
Thank you for your review, your feedback has been shared with Jonny who you have been speaking with :)
Reply from Alps
We are pleased to hear that your claims process was stress free! We have shared your feedback with Cally who you have been speaking with :)
Got there in the end but the process…
Got there in the end but the process was lengthy and bureaucratic. Hard work
14 April 2025
Reply from Alps
Thanks for your feedback. We're glad everything was sorted in the end, though we're sorry the process felt slow and frustrating.
We do need certain documents to pay out claims, and we understand these can take time to get. We'll keep your feedback in mind as we work to make things smoother.
Thanks again for sharing your experience.
Reply from Alps
Thank you for your review, we are pleased that you found our service efficient! Your review has been shared with Matt who you have been speaking with! :)
very quick and polite service
11 April 2025
Reply from Alps
Thank you for your review! We have shared your comments with Hayley who you have been speaking with :)
Excellent customer service - very helpful and knowledgeable staff
Really Excellent customer service . Sophie was affable , very knowledgeable and answered all my queries quickly and concisely . She comprehensively explained the rental insurance product and even called me back very promptly , when she checked some further information I requested . 10/10 couldn’t ask for a better service - well done !
10 April 2025
Reply from Alps
Thanks so much for taking the time to leave this review. We're really glad to hear Sophie was helpful and made everything clear and straightforward for you. We’ll make sure she sees your feedback! :)
Great service so far
I've recently been involved in a car accident that wasn't my fault. It has been an extremely stressful situation.
I've been liaising with Matt regarding my case. He's been a great help, taking his time, explaining everything. It's taken some of the stress away.
Hopefully, everything gets resolved satisfactorily, and quickly regarding the settlement of this claim, and I can go back to my life, pre-accident.
3 April 2025
Reply from Alps
Thank you so much for sharing your experience. We're glad to hear that Matt has been able to support you during such a stressful time. We have shared your review with Matt :)
Reply from Alps
Thank you very much for your feedback! We have shared your review with Matt :)
Terrible service all round
The whole case management for the last 2.5 years was very disappointing from a customers point of view. From not being able to get a courtesy vehicle to suit the business needs to not replying to emails to advising me to go to court for a larger claim sum to them not receive it. Very poor customer service, management and advise throughout the case. Would not recommend using Alps to anyone.
3 April 2025
Reply from Alps
Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. We always aim to provide a high standard of customer service, and we regret that you feel this was not achieved on this occasion.
Your comments are valuable to us, and we will carefully review the points you've raised to ensure we continue improving our service.
If you would like to discuss your concerns further, please feel free to contact us directly.
Happy to say I’m the happiest man alive…
Happy to say I’m the happiest man alive I’ve just received what I’ve been needing to help my case through the start of the claim. I’m a very happy man and could not ask for anything better from a great company as they’ve been polite extremely helpful, understanding on my situation and have just made me again the happiest man.
1 April 2025
Reply from Alps
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with the support you’ve received. Your feedback truly mean a lot to us. We’ve shared your review with Jonny, who you have been speaking with!
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