Tessa Alliance Reviews 264

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and extensive knowledge, making the process of finding health insurance clear and stress-free. Many people highlight the excellent customer service, noting that interactions were professional, unpressured, and tailored to individual needs, often resulting in significant cost savings. However, some customers reported receiving numerous unwanted calls after an initial online inquiry, despite indicating they did not wish to be contacted. These calls came from various unknown numbers, causing frustration for those who experienced them.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness and knowledge... See more

Price

Users describe positive interactions with price, consistently reporting significant savings and better value.... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the prompt and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If you are looking for a company to help you journey through the health insurance world do not go any further. Aaron Jones from Tessa Alliance guided me through the changeover from my old cover which... See more

Rated 5 out of 5 stars

After a bad few weeks with NHS, the service here was a massive dose of fresh air in this area of business. Absolute top quality, clear, layman communication and honest appraisal of pros and cons of va... See more

Rated 5 out of 5 stars

Aaron gave me Comprehensive advice which was unrushed and very clear. He took the time to explain all the different covers from many insurers and terminology used by them. I would highly recommend... See more

Rated 5 out of 5 stars

I had an initial quote by Zain, I then organised a secondary call after returning from holiday. Everything was explained in a clear and concise manner. I was frequently asked if I had any questio... See more


Company details

  1. Health Insurance Agency
  2. Insurance Broker

Written by the company

Tessa Alliance specialises in comparing health insurance plans. We're always committed to doing right by our customers and see them as the core of our business. Our approach to the comparison of health insurance never involves being pushy and hard sales tactics are never used. We won’t recommend a plan unless it is in the best interests of our customers. We recognize that each individual has unique healthcare needs. Our mission involves delivering personalised service at every step of the process – from initial inquiries to policy selection and ongoing support. Your journey with us is marked by attention to detail and a genuine commitment to your satisfaction.


Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Review of Health Insurance

I recently had to relook at my private health insurance & Tessa Alliance were very helpful. I was particularly impressed with Aaron Jones who listened to what I wanted & gave me options so that I could decide what was suitable for me. The whole process was made easier by him.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Trusted advice and excellent support throughout

After 26 years with the same health insurer, I really believed I would be stuck paying higher premiums with no realistic alternative. Aaron completely changed that.
He was knowledgeable, reliable and very client focused. He answered all of my questions clearly and competently, and I trusted his advice straight away. He gave me a realistic perspective, backed things up with facts and helped me feel much more confident about switching.
The whole process felt far less daunting because of his support. I feel reassured that we will continue as clients and that he will be there to help again at renewal. Highly recommend Aaron and Tessa Alliance.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Aaron was clear, informative, and really listened to my needs. He wasn’t pushy at all and genuinely cared about finding the right solution, especially given my history. Very happy with the service and would highly recommend him.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was very knowledgeable and…

Aaron was very knowledgeable and explained everything thoroughly but that in a way was easy to understand.
Struck me as very organised and proactive and everything you’d want from a broker.
Access to the whole health insurance market and advised ways to save money by not paying for things we would unlikely use.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Selecting the most suitable programme for Senior Citizens with pre existing conditions

As a retired ageing couple with a number of medical conditions to be considered we wanted to explore as many possible options as possible to get the most comprehensive coverage.
Nothing was too much trouble for Adam or Zain and we now believe we have settled upon the best available programme to satisfy our needs with the added bonus of a reduced cost to our monthly premiums. Time will tell but we are happy in the knowledge that all potential possibilities have been considered.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

For medical insurance, go to Aaron Jones

Medical insurance is too complex to arrange on a DIY basis. The policy features include the range of services provided, past conditions covered and hospital list. Although there are relatively few providers, premiums can vary greatly for the same level of cover.
Aaron Jones switched me to an insurer providing more services for a lower premium. It was all done in one afternoon with a couple of phonecalls and emails. He answered all my questions and made sure I got the best deal, even to the point of changing the policy commencement date by one day. He said he would be back when the policy is due for renewal to make sure I went for the best option. You'll get a 10/10 service from Aaron.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Aaron gave me Comprehensive advice…

Aaron gave me Comprehensive advice which was unrushed and very clear.
He took the time to explain all the different covers from many insurers and terminology used by them.
I would highly recommend Tessa Alliance to help you navigate your way to finding a private healthcare cover suited to your needs.
Thank you Aaron

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Aaron was absolutely brilliant

Aaron was absolutely brilliant, so officiant, knowledgable and friendly. I would highly recommend him and Tessa Alliance to anyone. He saved me a huge amount of time not having to research this all myself. Thank you!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied switcher

I had been looking to switch my health insurance to refocus my benefits and bring down my premiums. Adam Barbosa from Tessa Alliance calmly and clearly took me through a discussion of my needs and my options. His experience and knowledge of the benefits of each company was invaluable and quickly narrowed down the best option for me at a price significantly below my current premiums.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Insurance Renewal

The process for renewal of my insurance was well handled. Their representative, Zain, had knowledgeable and affable approach which made the process easy and straightforward.

15 March 2026
Unprompted review
Rated 4 out of 5 stars

To date excellent -

We are overall very pleased with the service but await to see if that remains AFTER the policy starts- the telling fact .
However Adam Barbosa was extremely helpful knowledgeable assertive and professional throughout our interaction

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

I dealt with Aaron Jones who was excellent. I’d spoken to several other brokers and none of them spent the time that Aaron did going through all my options and explaining everything clearly and comprehensively. He was very patient and friendly. I would highly recommend him to anyone.

12 March 2026
Unprompted review

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