Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier. Anyway. That was easily one o... See more
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I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different... See more
Company replied
Great price and change things online. Unfortunately I had to cancel my policy due to the car I was buying had damage on the car and wasn’t up to standards but will be back
Company replied
First time I bought the gap insurance. After reading many positive reviews in detail about Platinum Gap Insurance I decided to go with. Hope I won't need to use this but this is giving me a peace of... See more
Company details
Written by the company
Simple, reliable protection. Sura is part of the Sura Group, whose brands have been providing motor ancillary products, including Gap Insurance, for nearly two decades, since 2009. Sura was created by bringing together two established names (Platinum Gap and Direct Car Warranty) to create a simpler, more streamlined experience for customers. The result is a single brand focused on clear cover, fair pricing and straightforward service. Today, Sura continues that journey, helping drivers across the UK protect themselves from unexpected financial loss if the worst happens.
Approachable insurance you can rely on.
Written by the company
- Simple, straightforward cover
- We keep things clear and easy to understand, so you know exactly what you’re getting. No jargon, no unnecessary complexity, just cover that does what it’s meant to.
- Support when it matters
- From your first quote through to a claim, we’re here to make things simple. Our UK-based team provides clear guidance at every stage.
- Built around real needs
- Our products are designed to reflect how people actually buy and use their vehicles. Flexible options help you choose the level of protection that suits your situation.
- Trusted by thousands of drivers
- Customers across the UK rely on us for reliable protection and straightforward service. Our ratings reflect a consistent focus on doing things properly.
Buy with Complete Confidence
30 Day Money Back Guarantee
We give all customers an extended period to review their cover and ensure it's suitable for them. We'll be happy to answer any questions you may have or issue a full-refund on your policy if you wish to cancel within 30 days.
Contact info
1 Neville Street, LS1 4DW, Leeds, United Kingdom
- 0330 043 99 33
- info@sura.co.uk
- sura.co.uk
Easy to set up and realistic prices
9 May 2026
Really excellent experience with the…
Really excellent experience with the call centre advisor. I wish all companies had call centres in the UK. The level of understanding makes everything so much easier.
Anyway. That was easily one of the best calls to a helpline I’ve ever had. With staff like that, I will return and recommend to friends. Thanks.
8 May 2026
Reply from Sura
Thanks for taking the time to leave a positive review Henry.
Reply from Sura
Hi James, thank you for taking the time to leave a review. We're glad you had a positive experience.
I was able to buy a 4 yr replacement…
I was able to buy a 4 yr replacement vehicle GAP insurance for a better price than elsewhere - and much cheaper than my car dealer. It was easy to find what I wanted, look at the prices for different options and buy.
28 April 2026
Reply from Sura
Thank you so much for taking the time to write such a positive review Michael.
Reply from Sura
Thank you for taking the time to leave us a positive review.
Great price
Great price and change things online.
Unfortunately I had to cancel my policy due to the car I was buying had damage on the car and wasn’t up to standards but will be back
24 April 2026
Reply from Sura
We're sorry to hear about your vehicle! Hopefully you can find a new one soon and we will be happy to provide you further cover.
Competitive price and straightforward…
Competitive price and straightforward to apply online.
6 April 2026
Reply from Sura
Thank you for taking the time to leave a positive review Stephen.
Clear to understand the policy wording.
25 February 2026
Reply from Sura
Really appreciate the feedback, thanks for choosing us.
Helpful advice and prompt call pick up.
25 February 2026
Reply from Sura
Great to hear you had a positive experience, thanks for taking the time to share.
It was extremely easy to obtain a quote…
It was extremely easy to obtain a quote online, and it was very competitive. I picked them over 6 other cheaper options due to the excellent reviews. It was very easy to update my reg number online hassle-free with no added cost.
2 October 2025
Reply from Sura
Thank you for your kind words, we really appreciate your support!
Yes platinum gap is a good service
Yes platinum gap is a good service. I’ve had no problems with a at all understandable people on the phone and are fully recommend this service.
2 October 2025
Reply from Sura
Great to hear you had a positive experience, thanks for taking the time to share.
Reply from Sura
Thank you for taking the time to leave us a positive review.
Easy to book gap insurance with…
Easy to book gap insurance with everything i need on it.
2 August 2025
Reply from Sura
Thank you for your kind words, we really appreciate your support!
Gap Insurance
Answered all my questions and very reasonable prices. The lady's who dealt with me was first class.
3 August 2025
Reply from Sura
Great to hear you had a positive experience, thank you for taking the time to share.
Reply from Sura
We’re glad everything went smoothly, thank you for your review!
Reply from Sura
Thank you for the review, pleased we could help!
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