Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Excellent experience with Alps, didn’t need to ask for same member of staff when calling them as they were all able to help me get through my minor problems as I had never claimed before. Staff were v... See more
Company replied
There was a slight blip on the system where the policies created were triplicated. Sophie reassured me that she was able to sort this at insurers end. Received amended documents within 30 mins.
Company replied
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
Company details
- Legal Expenses Insurance Company
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
346 reviews
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lizzie is the most loveliest instructor…
Lizzie is the most loveliest instructor ever. could not have passed without her. would highly highly recommend!!!
17 April 2026
Unprompted review
Reliable Support
There were delays earlier due to the insurance company! but once the case reached ALPS, they handled everything professionally. The case has been assessed efficiently, and they are clearly working towards a resolution.
A special thank you to Matt Daish for his professionalism, effort, and support. His clear explanations and depth of knowledge have been incredibly helpful.
Looking forward to a quick resolution.
7 April 2026
Good communication
Efficient call handler and kept in touch while I waited
7 March 2026
Unprompted review
Reply from Alps
Thank you for taking the time to provide your feedback, it is very much appreciated and we will ensure the handler concerned is recognised.
Very helpful
19 February 2026
Reply from Alps
Thank you for your review. We're please to hear that you found the service received provided helpful. Your feedback has been shared with Hayley who you have been speaking to. :)
Very helpful kept me up to date with…
Very helpful kept me up to date with everything and got me a good payout
16 February 2026
Reply from Alps
Thank you for your kind words! We’re really pleased to hear that you felt well informed throughout the process and were happy with the outcome. We have shared your feedback with Jonny who you have been speaking with :)
On the whole the experience was good .
On the whole the experience was good. Early on some miscommunication.. as you dont always talk to the same person. Later I tended to be in contact with Kara mostly and that meant commiunication was fairly consistent
As a company ALPS have dealt with my claim to theirs and my satisfaction.
The damage to my car was extremely good. I had a replacement car. The lady and company dealing with this was very helpful and kept me informed throughout the process.
13 February 2026
Reply from Alps
Thank you for taking the time to leave us a review.
We’re delighted to hear that you were satisfied with the service you received, the standard of the repairs to your vehicle, and the provision of a replacement car.
We really appreciate your feedback and shared your review with Kara!
Reply from Alps
As your matter is still at a very early stage, the advice provided was intended to help protect your position and ensure the best possible outcome.
We understand that clients may not always welcome the guidance given, but our role is to provide clear and practical advice that supports the best resolution.
If you would like to discuss your concerns further, please do not hesitate to contact our team directly.
Because everithing was helpfull
4 February 2026
Reply from Alps
Thank you very much for your review! I’m really pleased to hear that everything was helpful! Your feedback has been shared with Hayley who you spoke with :)
Reply from Alps
Thank you for your review. These claims can sometimes take a little time to settle, but we’re pleased to confirm that your file is now settled and you should receive the settlement very soon. Your feedback has been shared with Kara, who you have been speaking to.
Reply from Alps
Thank you for your fantastic feedback. We are pleased to hear that there was great communication throughout your claim process. Your review has been shared with Sophie who you spoke with.
Correct First Premium
Just one email to ask for a correction and sorted out within 20 minutes.
26 January 2026
Reply from Alps
Thank you for taking the time to leave a review, we are pleased to hear that we were able to resolve an issue in such a short amount of time. Your feedback has been shared with Grace who assisted you :)
Support following a car accident.
Helped me recover my excess and expenses following an accident with my classic car. Kept me informed throughout the process.
22 December 2025
Reply from Alps
Thank you for taking the time to leave such a positive review. We’re pleased to hear that our team was able to support you following your accident and help recover your excess and expenses. Keeping our customers informed throughout the process is very important to us. We have shared your feedback with Kara who you have been speaking to. :)
Reply from Alps
Thank you for your kind feedback. We’re really pleased to hear you found our service helpful and informative. Your feedback has been shared with Kara who you spoke with :)
Sorina is Amazing!
Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t recommend her enough!!
9 January 2026
Unprompted review
Reply from Alps
Thank you for taking the time to leave a review. It looks like this was meant for Alps Driving School rather than Alps Limited. Sorina sounds fantastic! You may want to repost this on the correct Trustpilot page so it reaches the right company 😊
Straightforward response
8 January 2026
Reply from Alps
Thank you for your feedback, we’re glad you found the experience straightforward. We appreciate you taking the time to leave a review. We have shared your feedback with Becci who you spoke with.
Very patient
Very patient, polite and genuinely extremely nice people to talk to easy to understand and walk you through everything so you understand it in your own way
23 December 2025
Reply from Alps
Thank you so much for your kind words! We’re thrilled to hear that you felt supported and that our approach made things clear and easy to understand. Your feedback has been shared with Cally who you spoke to. We really appreciate you taking the time to share your experience!
Good process
4 December 2025
Reply from Alps
Thank you for your review! We've shared your kind feedback with Hayley, who you spoke with. If you need any further assistance, please don’t hesitate to reach out!
Good i agree
28 November 2025
Reply from Alps
Thank you for your review! We're delighted to hear you had a 5-star experience with our service. We've shared your kind feedback with Cally, who you spoke with. If you need any further assistance, please don’t hesitate to reach out!
That made my claim effortless they…
That made my claim effortless they handled everything and very happy with the settlement that they got for me
12 November 2025
Reply from Alps
Thank you so much for your kind words! We’re really glad to hear that the process felt effortless for you and that you’re happy with the settlement. We've shared your feedback with Matt who you have spoken to!
Marissa was very helpful to me
Marissa was very helpful to me. She went and above what needed to be done.
17 November 2025
Reply from Alps
Thank you so much for your kind words. We're glad to hear Marissa was able to support you and go above and beyond. We appreciate you sharing your experience!
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