Just passed my automatic driving test with only 2 minor faults after having some lessons with Sorina! She was incredible and made me feel so calm and confident while preparing for my test, I couldn’t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chloe, she was the reason my experience this morning was superb. I am in absolute turmoil at present due to my current circumstances and she was so helpful, compassionate and understanding. Chloe put... See more
Company replied
I had a motorcycle accident and ALPS have been dealing with it for several months. The delay was partly due to my work, sometimes I couldn’t reply for weeks. Also, the other party, despite accepting r... See more
Company replied
Very professional and helpful good team and get the ball rolling Chole was was great and made it easy for me to go through everything they needed after a very stressful time after being hit by a drun... See more
Company replied
Company details
- Legal Expenses Insurance Company
- Auto Insurance Agency
- Insurance Agency
- Insurance Broker
- Insurance Company
About Alps
Written by the company
for brokers
for clients
About Alps
Alps is built upon mutually beneficial growth and long-term partnership. We believe in commitment with longevity and substance between ourselves and our brokers and we make add-ons, add up. We’re proud to say that we have 25 years of insurance product experience.
Alps Ltd
You can count on our dedicated ongoing marketing, sales, compliance, and product development support. Rest assured, we keep things simple: no minimum volumes, no exclusivity, and no tie-ins.
Alps Legal
All our staff are encouraged to contribute positively to consistently improve the client experience. We recognise the importance of communicating in a manner which suits the needs of differing individual requirements, therefore innovation remains central to the way we deliver our range of legal services.
get in touch
Contact info
CW12 3AQ, Congleton, United Kingdom
- alpsltd.co.uk
4.7
Excellent
351 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problem resolved
23 December 2024
Reply from Alps
Thank you so much for your feedback! We’re glad to hear the problem was resolved. We’d love to know—what could we have done differently to make this 5 stars?
Reply from Alps
Thank you for your feedback! I have shared your review with Jonny who you have been speaking with! :)
Reply from Alps
Thank you for your feedback! We have shared your review with Will who you spoke with!
Absolutely fantastic company!!
Absolutely fantastic company to deal with professionally. As an insurance broker, we use ALPS and I can't praise them enough.
On Sunday, I had my first real experience after my car decided it was time to be poorly!
I called customer services, told them my issue... I spoke to Sasha who was very polite and courteous and helpful. She arranged a technician and he was with me with 25 minutes!
Got my engine up and running again and advised me the issue.
Super efficient ... Well done team!!
15 December 2024
Unprompted review
Reply from Alps
Thank you very much for such fantastic feedback, we are really pleased that you had such a positive experience! We have shared your feedback with the team!
Reply from Alps
Thank you for leaving such a great review! We have passed your comments along to Will :)
Reply from Alps
Thank you for your feedback! We have shared your comments with Becci who you spoke with!
Product pricing. Very competitive. Ease of navigating through the system
Product pricing
13 December 2024
Reply from Alps
Thank you so much for your feedback! Your comments have been shared with Zak! :)
Great service
Great service. Broke down at 8.55am this morning. I called Alps & spoke to Debbie, she was so helpful. By 10.20am my car had been collected & taken to the garage. Thankyou.
10 December 2024
Unprompted review
Reply from Alps
Thank you very much for your feedback! We are really pleased that you received an efficient service!
I really had a good time speaking to…
I really had a good time speaking to you and the service was great from the person that spoke to me she was very clear and patient and very kind to ask questions and contacting me.
10 December 2024
Reply from Alps
Thank you so much for your fantastic feedback! We're thrilled to hear that Cally provided you with such excellent service. We’ve shared your kind words with Cally! :)
I do always receive best service from ALPS
I do always receive very quick update and respond from ALPS.
6 December 2024
Reply from Alps
Thank you for leaving such a fantastic review! We are really pleased that you've found the level of service consistent! We have passed your feedback on to Marissa who you have been speaking with! :)
Reply from Alps
Thank you for your feedback! We have shared your comments with Nick who you have been speaking with :)
Been very helpful and supportive…
Been very helpful and supportive through out the process
3 December 2024
Reply from Alps
Thank you very much for leaving such fantastic feedback! We have passed our comments on to Chloe who you spoke with :)
Reply from Alps
We are glad that the process was easy, we aim to make the process as seamless as possible! We have shared your feedback with Sophie, who you were speaking with :)
Easy and hassle free
3 December 2024
Reply from Alps
Thank you for your feedback, we are glad the process was easy and hassle free! Your feedback has been shared with Hayley, who you spoke with :)
Reply from Alps
Thank you very much for your feedback! We hope to continue to provide you a 5* service! We have shared your feedback with Chloe who you spoke with :)
Reply from Alps
Thank you for leaving such brilliant feedback! This is the level of service we strive to provide! We have shared your feedback with Matt who you have been speaking with :)
Fantastic support & customer service…
Fantastic support & customer service throughout. They reassured me every step of the way and made the whole process simple with easy to follow instructions.
29 November 2024
Reply from Alps
Thank you very much for your feedback! We have passed your comments along to Matt who you have been speaking with. :)
very slow at responding
very slow at responding - still waiting for resolution case back to Feb and march 24.
26 November 2024
Reply from Alps
We are very sorry to hear that you found the service slow. This is not the level of service we strive to offer. You will be contacted shortly by a claims manager to discuss your case further and hopefully reach a satisfactory resolution.
Very fast at replying and settled my…
Very fast at replying and settled my query straight away
26 November 2024
Reply from Alps
Thank you very much for taking the time to leave a review! We have made Jazzmin aware of your feedback :)
Reply from Alps
Thank you for your feedback! We have passed your comments on to Jazzmin! :)
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