AIT Home Delivery UK Ltd Reviews 

264,644
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 60,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, helpful, and keeping them well informed with real-time tracking updates. Many consumers deeply appreciate how efficiently large items are handled and placed directly into their chosen rooms without any trouble. However, some customers also noted issues with rushed deliveries and occasional difficulties regarding professional installation or unexpected product conditions. A few reviewers experienced a noticeable lack of communication or unhelpful behavior from drivers when difficult situations arose. Reviewers occasionally mentioned that packaging or delivered items arrived damaged, which caused extra frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting punctual arrivals, prompt... See more

Staff

Consumers find staff to be positive, highlighting friendly and efficient service when items are delivered on... See more

Service

Reviewers highlight positive aspects of service, often praising delivery teams for being punctual, polite,... See more

Product

People report ambiguous experiences with product, as some customers praise items like comfortable mattresses... See more

Customer service

Customers consistently note ambiguous experiences with customer service, expressing deep frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not commend the two delivery men enough. The delivery of our bed and freezer was their last drop for the day. They were courteous, polite and took their time to do things right. They respected... See more

Company replied

Rated 5 out of 5 stars

The gentlemen and staff made me full aware with update texts and phone call to estimate my delivery on time Fabulous delivery couldn't be helpful enough, both men had fantastic people skills . Outs... See more

Company replied

Rated 5 out of 5 stars

The delivery drivers Gordon and Davie were extremely helpful and went above and beyond what they should do. Mention also to Rosie at the call centre who couldn't have been more helpul. Excellent ser... See more

Company replied

Rated 5 out of 5 stars

Informed of delivery every step of way by phone and text. Arrived on time. Pleasant and helpful delivery person. Careful of property. Item well packaged. All round 5 star plus delivery service.

Company replied


Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

265K reviews

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4.6

All reviews

(264,644)

56,359 reviews in the last 12 months

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Rated 2 out of 5 stars

Not only was the delivery delayed by…

Not only was the delivery delayed by over 2h, the delivery men at first refused to help my heavily pregnant wife bring the package 3 floors up an elevator. Their first answer was that they were only required to bring to the main entrance on the ground floor. Extremely unprofessional I’d say

10 October 2026
Rated 5 out of 5 stars

Brilliant communication before delivery…

Brilliant communication before delivery - emails, texts and a phone call just prior. Which all meant I didn’t have to wait in for hours. The delivery guys were polite and helpful. Thank you for providing a great service in a world where people no longer expect it!

9 October 2026
Unprompted review
Rated 4 out of 5 stars

Timing

I liked the fact that we were kept informed of delivery times throughout.
We were given an original time of 8:30-10:30 so made arrangements with a neighbour to collect on our behalf as we were out but at 9:30 I received a message to say there was a delay and we eventually received parcel at midday.

9 October 2026
Rated 5 out of 5 stars

Fantastic service all round

Fantastic service all round. The app kept me updated, so I could see I was the last but two stop of the day and where the delivery was currently, which helped plan my day. The delivery lady called to let me know an estimated time, which wasn’t far off. The team of two handled my massive fridge freezer really carefully despite not having a platform truck. They were both polite and friendly and we had a lovely chat. They were quick and efficient and the item is in great condition. Really pleased.

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant fast efficient good value

Amazing I was wary when order from someone I don’t know but no absolutely brilliant so quick took six days from ordering to it being delivered which was upa flight of stairs the lads were great he couch is such good value for the money fast service good value and they actually correspond which is great x delighted with it will definitely use again x

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase

Very pleased with my purchase. Fast delivery. Excellent service from delivery drivers

9 October 2026
Unprompted review
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.

Rated 5 out of 5 stars

Good communication and delivered early.

Good communication and delivered early.

9 October 2026
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.

Rated 1 out of 5 stars

The delivery driver didn’t call me 30…

The delivery driver didn’t call me 30 minutes before the delivery as promised. They came 20 minutes before the scheduled timing. The called to advise that they were outside I said we were a couple of streets away on our way home and will be with him in a couple of minutes. I then had a call less than a minute and a half later, the delivery guy asked where I was and I apologised explained that we were around the corner. The delivery guy then began to shout at me on the phone telling me that he hasn’t got all day and that this is ridiculous. I then hung up the call. My partner took the delivery in where he commented on how we shouldn’t have ordered our bed when were are still in the middle of doing a renovation and that we have done everything ass backwards (we have had delays on our floor being laid and couldn’t change the delivery day). My partner then asked him to leave immediately. I have had this company deliver things multiple and never had a problem until now but I definitely will not be using them again!

9 October 2026
Unprompted review
Rated 5 out of 5 stars

Kept informed of the delivery both by…

Kept informed of the delivery both by email and text. Also received a call from the driver to let me know he was on his way. Very good service.

8 October 2026
Unprompted review
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.

Rated 5 out of 5 stars

Tv delivery

Lovely delivery man very pleasant and polite offering to help me unpack my tv and put it where I wanted it to be which l declined they still had a few deliveries to do so I let them carry on with the rest of their day

8 October 2026
AIT Home Delivery UK Ltd logo

Reply from AIT Home Delivery UK Ltd

Thank you for your positive review and feedback on your delivery experience. We're very pleased to hear you're satisfied with our service. Your kind words motivate our team to continue providing reliable and customer-focused deliveries.

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