I was kept updated all the way through the delivery, from the day delivery would take place to a two hour time slot the night before, the driver then called when he was actually on the way to my hou... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I bought a mattress from an online company. The first time was an appalling experience and the delivery drivers weren't any better! However, I thought I'd give it a second go and... See more
Company replied
Polite, courteous, respectful. Called when they said they would, arrived on time, checked location for delivery. Mindful to check about shoes in the house. All in all a very good experience for me.... See more
Company replied
Amazing company, they manage deliver my heavy open mattress on first floor with hard access. Message with time slot, contact 30-45 minutes before they will be at my address . Everything really good
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
256K reviews
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Great delivery kind workers
9 August 2026
Kept up to date with delivery
Kept up to date with delivery through email, text and then phone with time of arrival.
11 August 2026
The delivery drivers were great
The delivery drivers were great. Called me 20 minutes before arriving. Done all the heavy lifting, removed old mattress as requested. Polite and professional
11 August 2026
This company was meant to deliver my…
This company was meant to deliver my item today. But it looks like they won't be again. Keep coming up with excuses. They don't have any way of contacting me. Yet they texted me to confirm delivery 30 July 2926. This Monday they emailed me saying delivery 12 August 2026. Now saying unable to deliver again. They are the worst company I have ever dealt with in sixty years
12 August 2026
Unprompted review
Arrived promptly within designated…
Arrived promptly within designated times..pleasant courier who carried heavy item to a convenient place.
11 August 2026
The delivery team ensured the fridge…
The delivery team ensured the fridge freezer was delivered in the relevant location, provided knowledge on how long it needed to sit before being switched on.
The team were efficient in notifying time of arrival.
30 July 2026
Unprompted review
Great delivery company
Great communication before delivery, and on the day of delivery .
10 August 2026
The gentle men were respectful and…
The gentle men were respectful and polite. They communicated beforehand and were helpful.
11 August 2026
The communication between the delivery…
The communication between the delivery guys and my myself was first class. Delivered on time. Took the TV straight into my property. Steve and his colleague are a credit to your company. Would not hesitate recommending this company.
12 August 2026
Unprompted review
Very helpful and polite
11 August 2026
Lovely guys sorted everything out…
Lovely guys sorted everything out (missing power pack - not their fault) didn't leave until issue resolved. Excellent
8 August 2026
Good communication, arrive on time, friendly staff
Good communication and arrived at the scheduled time. Friendly delivery staff.
10 August 2026
Excellent delivery. Kept up to date on delivery details
Kept up to date on delivery details. Arrived when expected. Assembled the sofa swiftly and professionally.
Removed all the rubbish and were polite and friendly.
No complaints with the delivery
8 August 2026
Excellent delivery by these guys who…
Excellent delivery by these guys who kept me informed all the way. The driver Shawn was very good, first class.
31 July 2026
Excellent delivery.
Excellent delivery.
2 guys delivered my dunelm parcel and they couldn't have been nicer or more helpful. It was a very large box and they took it into garden for me. I wish sll deliveries went as well lol
11 August 2026
item delivered in good condition to the…
item delivered in good condition to the exact place i ask the men to put. 5 star service
11 August 2026
Arrived when they said they would
Arrived when they said they would, pleasant and helpful lads.
11 August 2026
The delivery men were very polite and…
The delivery men were very polite and very professional.
31 July 2026
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