I was kept updated all the way through the delivery, from the day delivery would take place to a two hour time slot the night before, the driver then called when he was actually on the way to my hou... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a mattress from an online company. The first time was an appalling experience and the delivery drivers weren't any better! However, I thought I'd give it a second go and... See more
Company replied
Polite, courteous, respectful. Called when they said they would, arrived on time, checked location for delivery. Mindful to check about shoes in the house. All in all a very good experience for me.... See more
Company replied
Amazing company, they manage deliver my heavy open mattress on first floor with hard access. Message with time slot, contact 30-45 minutes before they will be at my address . Everything really good
Company replied
Company details
Written by the company
AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.
Contact info
Head Office - Unit 22 Lodge Way, Lodge Farm Industrial Estate, NN5 7US, Northampton, United Kingdom
- 01604 215 000
- customerservice.AITHD@aitworldwide.com
- aithomedelivery.com/en-gb
4.6
Excellent
255K reviews
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Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived on time and that our delivery team were both helpful and polite throughout the process. Providing a reliable service alongside friendly and professional customer care is something we take great pride in, so it's wonderful to know that your experience met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering efficient, customer-focused service of the highest standard.
Great service
Great service . Kept me well informed about delivery time and called me when they were close . Parked with care . Pleasant friendly guys delivered my goods carefully and efficiently . Highly recommended.
7 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received great service and felt well informed throughout the delivery process. Providing accurate updates and keeping customers aware of delivery timings is a key part of the service we strive to deliver, so it's wonderful to know that the communication and courtesy call before arrival were appreciated.
We're also pleased to hear that our delivery team took care when arriving at your property and handled your goods carefully and efficiently. It's especially rewarding to know that you found the team pleasant and friendly throughout the experience. Thank you for taking the time to share your feedback and recommendation. Your kind comments are greatly appreciated and encourage us to continue providing reliable, professional, and customer-focused deliveries.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were pleased with both the communication and the prompt delivery service. Keeping customers informed throughout the delivery journey is a key priority for our team, so it's wonderful to know that the updates provided helped make the experience smooth and convenient. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering reliable, professional, and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that both the delivery driver and their assistant were very helpful throughout the process. Our teams work hard to provide a supportive, professional, and efficient service, so it's wonderful to know that their assistance helped make your delivery a positive experience. We truly appreciate you taking the time to share your feedback, and your kind comments will be passed on to the team. Your support encourages us to continue delivering reliable and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that your delivery arrived on time and that our courier staff were polite throughout the process. Providing reliable deliveries alongside courteous and professional customer service is something we take great pride in, so it's wonderful to know that your experience met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering a dependable, professional, and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery driver was pleasant and helpful throughout the process. Providing friendly, professional, and supportive service is something we take great pride in, so it's wonderful to know that your experience reflected this. We truly appreciate you taking the time to share your feedback, and your kind comments encourage our team to continue delivering reliable, efficient, and customer-focused service.
Excellent service and delivery on time…
Excellent service and delivery on time what more could I ask for
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received excellent service and that your delivery arrived on time as expected. Providing a reliable and efficient delivery experience is something our team takes great pride in, so it's wonderful to know that we met your expectations. Comments such as "what more could I ask for" are especially rewarding to receive and reflect the level of service we strive to deliver every day. We truly appreciate you taking the time to share your feedback, and your kind words encourage us to continue providing professional, dependable, and customer-focused service.
Delivery and warranty collection
They dropped a replacement Sky Glass off and took the old one away
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that the replacement Sky Glass was delivered smoothly and that our team was able to collect the previous unit at the same time. Providing a convenient and efficient service is something we strive for, and we're pleased that the exchange process was straightforward and hassle-free for you. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering reliable, professional, and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're pleased to hear that your delivery arrived on time and that our drivers were helpful throughout the process. Our team works hard to provide a reliable and efficient service while ensuring customers receive the support they need, so it's wonderful to know that your experience reflected this. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering professional, customer-focused service.
Just outstanding no more to be said
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're absolutely delighted to hear that you found the service outstanding. Feedback like yours is incredibly rewarding for our team, as we work hard to provide a reliable, efficient, and customer-focused delivery experience from start to finish. Knowing that we left such a positive impression means a great deal to us. We truly appreciate you taking the time to share your comments, and your kind words are wonderful encouragement for our team to continue delivering the highest standards of service.
Real-Time Tracking
I received a delivery time window the evening before, then on the day I could access real time tracking. This meant I could get on with my morning.
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that the delivery updates and tracking information were so useful. Providing an estimated delivery window in advance and offering real-time tracking on the day are important ways we help customers stay informed and plan their time with confidence.
It's wonderful to know that these updates allowed you to get on with your morning without having to wait around unnecessarily. We strive to make the delivery process as convenient, transparent, and stress-free as possible, so we're pleased that the service met your expectations. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering reliable, professional, and customer-focused service.
Rude and bad mannered to my wife.
9 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear about your experience. We understand how upsetting it must have been for your wife to be treated in a manner that you felt was rude and discourteous. We appreciate your concerns regarding the professionalism and conduct of the delivery team and recognise the disappointment this has caused.
I can see that you have provided your order details. A member of our customer care team will reach out to you soon to discuss your complaint in detail, investigate the issues you've raised, and work towards a satisfactory resolution.
Thank you for your patience.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you received great service and that the delivery process met your expectations. Our team works hard to provide reliable, efficient, and customer-focused deliveries, so it's wonderful to know that your experience was such a positive one. We truly appreciate you taking the time to share your feedback, and your kind comments are a great source of encouragement for our team as we continue striving to deliver the highest standards of service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that your delivery arrived exactly when expected and that you found the tracking system useful. We understand how important accurate delivery times and clear visibility of a delivery's progress can be, so it's wonderful to know that these features helped make the experience more convenient and allowed you to plan your day with confidence. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing reliable, professional, and customer-focused service.
Good coms re delivery arrival time
Good coms re delivery arrival time, punctual and polite.
7 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were kept well informed throughout the delivery process and that the arrival time communication met your expectations. It's also wonderful to know that your delivery was punctual and handled by a polite member of the team. Your feedback is greatly appreciated and encourages us to continue delivering a reliable, professional, and customer-focused service.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you found the service so good and that our team was accommodating and helpful throughout the delivery. Providing a friendly, flexible, and customer-focused experience is something we take great pride in, so it's wonderful to know that we met your expectations. Your generous 10 out of 10 rating is truly appreciated and serves as fantastic encouragement for our team. Thank you for taking the time to share your feedback and for recognising the effort and dedication of our delivery colleagues.
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our team was so helpful and took the time to bring everything indoors for you. Going the extra mile to make deliveries as convenient and stress-free as possible is something we take great pride in, so it's wonderful to know that this made a positive difference to your experience. We're also pleased to hear that you found the team polite throughout the delivery. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue providing reliable, professional, and customer-focused service.
Delivery men polite,respectful and…
Delivery men polite,respectful and efficient. Thank you
8 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team were polite, respectful, and efficient throughout the process. Providing a professional service while treating customers and their property with care is something we take great pride in, so it's wonderful to know that your experience reflected this. We truly appreciate you taking the time to share your feedback, and your kind words are a valuable source of encouragement for our team as we continue to deliver reliable, customer-focused service.
Friendly and helpful delivery chaps.
8 August 2026
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that our delivery team were friendly and helpful throughout the process. Providing a welcoming and supportive service is just as important to us as ensuring deliveries are completed efficiently, so it's wonderful to know that our colleagues made a positive impression during your delivery. We truly appreciate you taking the time to share your feedback, and your kind comments encourage us to continue delivering a reliable, professional, and customer-focused service.
A1 kept informed
A1job not like dx that was going to delivery but never did
8 August 2026
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your positive review and feedback on your delivery experience. We're delighted to hear that you were so pleased with the service provided and that everything was completed successfully. Our team works hard to deliver a reliable and professional experience, so it's wonderful to know that we met your expectations. We're especially pleased that the delivery process went smoothly and left such a positive impression. We truly appreciate you taking the time to share your feedback, and your kind comments provide valuable encouragement for our team as we continue to deliver efficient, customer-focused service.
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