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AIT Home Delivery UK Ltd Reviews 

256,160
•
TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Considering 61,108 reviews, reviewers overwhelmingly had a great experience with this company, frequently mentioning seamless processes and reliability. Customers consistently praise the delivery service for being entirely punctual, providing clear tracking communication, and ensuring smooth operations from start to finish. Reviewers also appreciate the staff, describing the delivery teams as exceptionally polite, deeply respectful of private property, and extremely helpful when positioning heavy items inside residences. However, some customers also noted issues with occasional delivery delays, missed schedules, or unexpected communication breakdowns during the delivery process. Some people also felt that difficulties regarding installation errors, damaged items upon arrival, or unprofessional behavior from certain staff members affected their satisfaction.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and great communication prior to... See more

Staff

People report positive experiences with staff, frequently describing the delivery teams as prompt, polite,... See more

Service

Clients share positive opinions on service, noting that delivery teams are punctual, professional, and... See more

Product

Reviewers share mixed feedback regarding the product, with some expressing deep disappointment over damaged... See more

Customer service

Customers had ambiguous experiences with customer service, reflecting a split in satisfaction levels. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was kept updated all the way through the delivery, from the day delivery would take place to a two hour time slot the night before, the driver then called when he was actually on the way to my hou... See more

Company replied

Rated 5 out of 5 stars

I bought a mattress from an online company. The first time was an appalling experience and the delivery drivers weren't any better! However, I thought I'd give it a second go and... See more

Company replied

Rated 5 out of 5 stars

Polite, courteous, respectful. Called when they said they would, arrived on time, checked location for delivery. Mindful to check about shoes in the house. All in all a very good experience for me.... See more

Company replied

Rated 5 out of 5 stars

Amazing company, they manage deliver my heavy open mattress on first floor with hard access. Message with time slot, contact 30-45 minutes before they will be at my address . Everything really good

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

256K reviews

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4.6

All reviews

(256,160)

58,283 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery notifications all through a…

Delivery notifications all through a call to say eta both delivery men through and careful with my delivery very pleased with how delivery men patiently tried to deliver my purchase unfortunately delivery could not be completed due to my small doorway and they tried so hard to help me thank you for your determination and patience

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Kept me informed regarding delivery, accurate delivery information, polite and careful delivery drivers. I wouldn’t hesitate to use or recommend this company.

14 August 2026

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