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AIT Home Delivery UK Ltd Reviews 

264,531
•
TrustScore 4.5 out of 5

4.6

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Evaluating 60,011 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery team for being extremely polite, helpful, and keeping them well informed with real-time tracking updates. Many consumers deeply appreciate how efficiently large items are handled and placed directly into their chosen rooms without any trouble. However, some customers also noted issues with rushed deliveries and occasional difficulties regarding professional installation or unexpected product conditions. A few reviewers experienced a noticeable lack of communication or unhelpful behavior from drivers when difficult situations arose. Reviewers occasionally mentioned that packaging or delivered items arrived damaged, which caused extra frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting punctual arrivals, prompt... See more

Staff

Consumers find staff to be positive, highlighting friendly and efficient service when items are delivered on... See more

Service

Reviewers highlight positive aspects of service, often praising delivery teams for being punctual, polite,... See more

Product

People report ambiguous experiences with product, as some customers praise items like comfortable mattresses... See more

Customer service

Customers consistently note ambiguous experiences with customer service, expressing deep frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can not commend the two delivery men enough. The delivery of our bed and freezer was their last drop for the day. They were courteous, polite and took their time to do things right. They respected... See more

Company replied

Rated 5 out of 5 stars

The gentlemen and staff made me full aware with update texts and phone call to estimate my delivery on time Fabulous delivery couldn't be helpful enough, both men had fantastic people skills . Outs... See more

Company replied

Rated 5 out of 5 stars

The delivery drivers Gordon and Davie were extremely helpful and went above and beyond what they should do. Mention also to Rosie at the call centre who couldn't have been more helpul. Excellent ser... See more

Company replied

Rated 5 out of 5 stars

Informed of delivery every step of way by phone and text. Arrived on time. Pleasant and helpful delivery person. Careful of property. Item well packaged. All round 5 star plus delivery service.

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

265K reviews

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4.6

All reviews

(264,531)

56,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivery

Information beforehand was clear. Delivery was on time and delivery guys were efficient and friendly.

9 October 2026
Rated 5 out of 5 stars

Delivery was good.

Delivery was good.
We had notification on the day of delivery of expected time and a phone call an hour before the two men arrived.
This gave us plenty of time to get the space ready for the delivery of the new washing machine.
Brilliant service, Thank you

9 October 2026
Rated 5 out of 5 stars

Succeeded where other deliveries failed

We live in a really difficult to access location. We contacted the company on live chat beforehand and got a real person not AI and they took all the info and ensured it got to the driver and gave us the number of the driver when we asked for it.

It is rare that a delivery company make it to our house without getting lost or having to change route due to the narrowness and steepness of the roads. This team got it right first time. Perfect delivery

Thank you and compliments to the team.

8 October 2026

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