Perfekter Service, pünktlich, zuverlässig – auch bei Abwesenheit. Perfect service – punctual and reliable, even when no one was present. Das schwere, sperrige Teil hat super funktioniert. The heavy, b... See more
Company replied
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Perfekter Service, pünktlich, zuverlässig – auch bei Abwesenheit. Perfect service – punctual and reliable, even when no one was present. Das schwere, sperrige Teil hat super funktioniert. The heavy, b... See more
Company replied
Very good and very excellent service. It was well planned and I was able to adjust my work schedule because of that. They called before coming and delivered my parcel in good and clean condition. Very... See more
Company replied
Very excellent delivery service. I loved the fact that I was taken through the whole delivery process. My work schedule is really tight and I normally miss my deliveries from other companies because t... See more
Company replied
My Amazon order – a 65-inch Samsung TV – was delivered to my complete satisfaction. Communication throughout the delivery process was excellent. It was very easy to track the lorry’s progress to my d... See more
Company replied
NEXT-DAY 2-MANN-HANDLING Ein reibungsloser und professioneller 2-Mann-Handling Service. AIT bietet einen erstklassigen 2-Mann-Lieferservice direkt zu Ihnen nach Hause. Wir konzetrieren uns darauf, dass Ihr Kunde jederzeit im Mittelpunkt steht – von der Auftragsersteilung bis zur Zustellung. Wir wissen, wie wichtig Ihre Kunden sind. Deshalb haben wir einen Service entwickelt, der die Bedürfnisse des Kunden in den Mittelpunkt stellt. Mit unserem Standard- und Premiumservices sorgen wir für eine stressfreie und einfache Zustellung, die durch eine perfekte Kundenkommunikation unterstützt wird.
Europastraße 3-5, 31275, Lehrte, Germany
Replied to 99% of negative reviews
Typically replies within 24 hours
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Arrived on time and the delivery team handled my heavy item carefully. Recommended!

Reply from AIT Home Delivery GmbH
Everything was good. I bought a new 50 ´´ Smart TV. They send me a Mail bevor delivering with the right date.
But as the carrier person tries to put the TV from the truck, he loses it out of his hands, falls a little bit to the ground and excuses.
My luck there was no damage and the TV runs great, but at this situation you feel really bad of possibly damage to your new TV.

Reply from AIT Home Delivery GmbH
I really like their service, they’re simply the best. They called me on phone when they arrived, who most delivery services don’t

Reply from AIT Home Delivery GmbH
The delivery was announced two days after ordering, then nothing happened for three days, and after a total of seven days, it was finally delivered. No information was provided; this is not what good service looks like. The delivery itself was fine; the goods were brought to the house and were in perfect condition.

Reply from AIT Home Delivery GmbH
I have to give huge respect to this company. I had a new printer delivered and every step on its way to me was nicely notified via email and a GPS location shown via Google maps, So, I had no doubt or worry of where my item was. Also, the driver/delivery person called 15 minutes before arriving and was very polite and helpful. Amazing customer service.

Reply from AIT Home Delivery GmbH
dude threw the package into a hallway ran off and faked a signature

Reply from AIT Home Delivery GmbH
Was very impressed with their service,
they reminds you several times with emails about your delivery schedule and made it a point to knock a door to make delivery. The best I have experienced so far

Reply from AIT Home Delivery GmbH
Excellent service — fast, careful, and professional! They couldn’t find me at first but quickly called to locate me, which made the process super smooth and efficient. Great servicing overall!

Reply from AIT Home Delivery GmbH
TV delivery. Worked perfect, from start to finish line.

Reply from AIT Home Delivery GmbH

Reply from AIT Home Delivery GmbH
Although the communication was just via mail everything was perfect. Better than at other logistics companies. Thank you

Reply from AIT Home Delivery GmbH
Yesterday, around 11:30 AM, the induction hob was delivered in its original packaging. Everything looked fine on the outside, except for some minor dents on the box. However, I was concerned when the courier practically ran to his car after dropping off the package. I opened the package immediately after receiving it. Inside was the first layer of hood parts, which arrived intact, but underneath was the induction cooktop, which was damaged, and there was a significant amount of glass in the box. I immediately contacted Amazon support to report the issue, including photographic documentation. The complaint process is ongoing.

Reply from AIT Home Delivery GmbH
Everything went smoothly and I had a great and trustworthy experience.

Reply from AIT Home Delivery GmbH
Just nothing to complain. Everything perfect.

Reply from AIT Home Delivery GmbH
Without any problems, good Service every time again.

Reply from AIT Home Delivery GmbH
I ordered the only possible delivery for this item. I live on the second floor. Package weighted around 50kg, I weigh around 65, german delivering it probably 90. Now sadly "helping with delivery is not my problem" is the attitude at this company. I will not ruin my hands and go to physiotherapy to pay 150EUR a session because this huge guy couldn't use his genetics to do something that I woud assume was his job. It's fine. I'll just write an email to the seller so that maybe I pay more for normal delivery? This delivery was already not free though...

Reply from AIT Home Delivery GmbH
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