Your Best Car Reviews 

191
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and welcoming, which makes the entire purchasing journey completely stress-free and enjoyable. People often mention that the team provides exceptional customer service with clear communication, honest advice, and a very smooth vehicle handover. However, some customers also noted unexpected vehicle defects or cosmetic damages upon closer inspection. A few people experienced mechanical troubles, electrical faults, or worn components shortly after driving away. Some reviewers were dissatisfied with how these post-purchase problems were addressed by the dealer.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, friendly, and helpful staff who... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing high satisfaction and stating... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He w... See more

Rated 5 out of 5 stars

My partner and I had to travel down from the Midlands, so we decided to make a day of it and spend time in London. Jamie Hatton, the dealer who was handling the sale, collected us from the train stat... See more

Rated 5 out of 5 stars

What a top experience this was - it should be the template for how all cars are bought! Jamie was great at communicating and keeping things moving, with patience when handling my availability. I'm so... See more

Rated 5 out of 5 stars

From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car. I found Jamie, who I dealt with to be professional,... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Redefine the car buying experience | Used Cars for sale in Cranbrook, Kent


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(191)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, first class

From start to finish, it was a pleasure to deal with Best Car. I phoned in the morning, agreed my part exchange and drove home same day in my new car. Excellent

28 May 2024
Unprompted review
Rated 5 out of 5 stars

New car purchase

I'm very happy with the new car I purchased from Your Best Car, great service and the sales team was very helpful.
Highly recommended.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service…Great cars…

From start to finish exemplary customer service and great communication made this P/X a really easy experience.
Never part exchanged before, but they offered me a very competitive price for my car, better that the usuals on tv and internet. Match this with a great price for the car I was interested in and it was a no brainier. Smooth handover from a professional team completed the deal. Would definitely use again.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service

The service is great; they came to pick me up at the train station! The team also spent a lot of time helping me out with this first UK car purchase (road tax, resident permit, insurance, ULEZ, etc.)
The car looks fantastic. We need a little bit of time to get used to right-hand driving on the left side of the road, but hopefully, we'll succeed. ;-)

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company and service

Excellent company and service. The car I've bought is a super example and its clear Your Best Car stock some of the finest examples of cars. Jamie was excellent - helping me to overcome some challenges - extremely responsive, thorough and kind. I have no hesitation in recommending them.

29 April 2024
Unprompted review
Rated 4 out of 5 stars

BMW X1

Was contacted by the owner, Andrew personally.
We came to a satisfactory prompt conclusion.
Thank You.

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding experience.

I have brought for myself and family members several cars from Your Best Car (High Wycombe) The service and car presentation has always been first class. I saw a Range Rover being sold by YBC in Kent. The experience from YBC in Kent was no different to High Wycombe. In fact I brought the car without seeing it. The car was delivered to High Wycombe and again the vehicle presentation was better than expected.
A company I would recommend for hassle free vehicle purchasing.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and vehicle

Excellent service throughout. Car was immaculately presented on collection, and the team could not be any more helpful. Would definitely use again, and would recommend to anyone browsing for a vehicle.

11 April 2024
Unprompted review
Rated 5 out of 5 stars

Your Best Car

A big thank you to the very helpful team at Your Best Car. Morgan, Jamie and Jack. They made buying a car from them, quick, transparent and stress free. Super, super pleased with the car.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Perfect experience

Special thanks to Morgan for making this car purchase effortless. Great service from these guys, couldn't recommend them enough *****

23 March 2024
Unprompted review
Rated 5 out of 5 stars

Your Best Car Kent

Jamie and Morgan were absolutely fantastic from start to finish. Both very knowledgeable about the car I was buying and offered me a very fair trade in value for my car. Will definitely be buying another car from Your Best Car Kent and will be recommending them to family and friends.

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I recently purchased my Nissan Juke from Jamie and I couldn’t be happier! Jamie made things super easy and efficient for me and I was able to drive away that day! The cars available have clearly been looked after and cared for by the team and I feel confident to contact them should I ever experience any issues. I would highly recommend this team if you’re looking to upgrade! Thanks Jamie!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Customer service & aftercare A*

Great customer service. Issue encountered with the car purchased. YBC referred me to a local garage. Repairs undertaken and all at the cost of Your Best Car. no quibbles or problems. Great service and aftercare. Thanks very much to Ashley Tedham

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Bought a 2016 Audi Q3 from Your Best…

Bought a 2016 Audi Q3 from Your Best Car February 2024. Was a little wary about not being able to have a test drive, but the car was what I wanted, low mileage, apparently good condition, some warranties available. So decided to give it a go.
Whole process was actually very positive from initial enquiry through negotiation on trade in to seeing the car and completing the transaction. Viewing by appointment only, so an unhurried sales meeting, never felt under pressure. The car was shown inside and out, key controls demonstrated, engine turned over. The drive home was great, its early days but so far so good. The Q3 is smooth ride, firmer than the Qashqai, but the engine and road noise much less so all round a really good driving experience.

13 February 2024
Unprompted review

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