Your Best Car Reviews 

191
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, professional, and welcoming, which makes the entire purchasing journey completely stress-free and enjoyable. People often mention that the team provides exceptional customer service with clear communication, honest advice, and a very smooth vehicle handover. However, some customers also noted unexpected vehicle defects or cosmetic damages upon closer inspection. A few people experienced mechanical troubles, electrical faults, or worn components shortly after driving away. Some reviewers were dissatisfied with how these post-purchase problems were addressed by the dealer.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as friendly, polite, and... See more

Service

Users describe positive interactions with service, highlighting professional, friendly, and helpful staff who... See more

Product

Clients share ambiguous opinions on product, with many reviewers expressing high satisfaction and stating... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting helpful and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with my dealings with this company and especially the salesman Jamie Hatton. He certainly went the extra mile to answer our questions and put our minds at rest when we had a query. He w... See more

Rated 5 out of 5 stars

My partner and I had to travel down from the Midlands, so we decided to make a day of it and spend time in London. Jamie Hatton, the dealer who was handling the sale, collected us from the train stat... See more

Rated 5 out of 5 stars

What a top experience this was - it should be the template for how all cars are bought! Jamie was great at communicating and keeping things moving, with patience when handling my availability. I'm so... See more

Rated 5 out of 5 stars

From my first enquiry and conversation with Jamie I have been extremely pleased and satisfied with the level of service provided by Your Best Car. I found Jamie, who I dealt with to be professional,... See more


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Redefine the car buying experience | Used Cars for sale in Cranbrook, Kent


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

191 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(191)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

From initial enquiry staff were helpful…

From initial enquiry staff were helpful and friendly, and were keen to help me set up a viewing at short notice. The car was presented in gleaming condition and was well-equipped with options. A sale was quickly arranged and within a week I was able to pick up. I am very impressed with the efficiency and ease of buying a car with this company and would recommend others to try them out!

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. I purchased what was probably their cheapest car in stock, but i was still made to feel like an important customer. These guys know their performance cars, especially BMW and will help you find the right model to suit your needs.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Your Best Car will be your best dealership!

This dealership is one of the most professional car dealers I have ever dealt with. Cars are all in excellent condition and the site is kept very smart and tidy. I dealt with a salesman called Jamie who was excellent all the way through the buying process. The after care is also brilliant. I got a call from Jamie a couple of days after collecting my car to make sure I was still happy with it and if I had any further questions. Top service!

31 July 2024
Unprompted review
Rated 5 out of 5 stars

Great buying experience, beautiful car!

I found the exact car & spec I wanted for a great price on autotrader, the sales video from Josh Brown was excellent & very thorough, I was sold! The only problem was it was 200 miles away in Buckinghamshire. Turned out not to be a problem at all! After a phone call with Josh I was so pleased to discover how simple it would be to have the car delivered to me and all the admin completed online. Josh was so knowledgeable & lovely to deal with & sent me another video highlighting ANY little flaws (it’s a 4 year old car after all). This, along with their excellent reviews reassured me I was making a safe purchase. I couldn’t be happier!

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Staff were helpful

Staff were helpful, knowledgeable, made the experience easy, and painless, the car is a gem, the best dealings I have had in many many years,

James

13 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Car Buying Experience

I recently purchased a car from Your Best Car, and the experience was exceptional from start to finish. From my first enquiry, the team were attentive and patient, answering all my questions without any pushy sales tactics. Special thanks to Morgan and Jamie, who went above and beyond to ensure everything was perfect. The collection and payment process was smooth and efficient. They even followed up a few days later to ensure everything was going well with my new car. I highly recommend Your Best Car to anyone looking for a fabulous car and top-notch service!

6 July 2024
Unprompted review
Rated 5 out of 5 stars

Great Staff!

Morgan was very friendly, approachable and knowledgeable. He knew we were clear on what we wanted to look at and was able to assist us with our purchase.

22 June 2024
Unprompted review
Rated 5 out of 5 stars

Polite and professional

Really pleased with the service I received when selling my car through Andrew at Your Best Car. Andrew was polite and professional. I felt at ease and the transaction was quick. Would not hesitate to sell or potentially purchase from Your Best Car in the future. Thank you.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Had a great buying experience..

Had a great buying experience with your best car bucks, josh is a good man, seemed very genuine when talking to him, the cars really nice, not perfect paint work but most of it was pointed out in video appraisal. They got me in a nice car just about within my budget and I would happily reccomend them to friends and family and in a few years I may well see what they have in exchange.
Communication was good, buying process was straightforward I hope the car is as good as the service in the long run. No complaints from me.

2 June 2024
Unprompted review
Rated 5 out of 5 stars

I would highly recommend

I would highly recommend purchasing a car from Your Best Car. Josh and Shane are a joy to deal with and in my experience was very chilled, relaxed and not at all pushy in anyway. My wife and I are very pleased with are Mercedes and we wouldn't hesitate returning again in the future. Your First Car are very transparent in what they do which puts you at ease throughout the buying process. I had a couple of minor issues with the car but Josh was very quick to rectify this which was peace of mind. Aftercare so far has been brilliant. Each vehicle they sell has a video explaining the features in detail on their website and also YouTube. All the best Josh and Shane.

14 June 2024
Unprompted review

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