Wyze Reviews 

Aldrin is the best customer service agent I have had in years. He completely understood what I was trying to accomplish and made the process very easy. While I hope I don't have a need to contact support again, if I do, I hope that he is my agent. Thanks

The Zyze doesn't allow me to download my video because my phone doesn't have SD card slot, despite having 4 GB of internal memory free. The software forces me to have SD card inserted to get my video dowload!!!!

Thí is the most crucial standard for indoor/outdoor CAM!

Totally dishonest company. I placed an order and realized I ordered the wrong item (happens). I immediately contacted the support and was told I was in luck since order cancellations can only take place within 2 hours of placing the order. They cancelled my ordered and I thought that was it (I have the cancellation email and the screenshot). Apparently, that meant nothing. The other still shipped and I was charged for the order. Customer services admitted it was their fault and the order should have been cancelled, but there was nothing they could do and I had to wait for the order to arrive, request refund, send it back, wait for them to receive it, then get the refund. It is totally unacceptable to put the customer in this situation, especially when I received confirmation that the order was cancelled. Such a dishonest company. Once they have your money, good luck getting any support.

I have been using their pan cameras for several years and have found them very easy to use and the images are perfect. Recently I switched modems in the house and needed help resetting the cameras. Reaching someone to troubleshoot was quick and easy and
they quickly solved the issue with patience and professionalism. Great products, great service.

One of my wyze outdoor cams says lost connection, after a few unsuccessful tries on my own, I called the customer service number, each time after a longtime, I would hear a beep, it seemed to me that somebody was picking up my call, but my call would just immediately got terminated, I called again and again the same thing happened, at one point I did get to talk to a customer service, after I went to the base station with that wyze outdoor cam as she asked me to, she hang up on me. My first call was at 6:04pm the last one was 7:21pm, total 7 calls, one hour and 16 minutes wasted.
Right before I was making these service calls, I was ready to purchase three wyze v4 cams, the "order check out" page was up waiting for me, after these calls, I went to that page and backed out of the orders, thinking it is high time to back out of wyze cams.
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7/10
Rec'd a reply today from wyze, asking for ticket number and so that they could looking into the issue.

I don't know how to respond to their reply, so I am adding the following to my original review.

My reply to their reply is the following:
Hi wyze, if you read my review more carefully, you should know that there is no ticket number, I called (206) 339-9646. I can screenshot my call log for all calls I made to that number, if somebody can tell me how to upload the screenshot to this review page.

Other than uploading the screenshot of the call log,
please know that in order to not waste more time on wyze, I will not try to reply to your future replies.
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7/13
I received another request from wyze today, I copied it below:

7/13 2:03pm
##- Please type your reply above this line -##
Hello from Wyze,

We recently wrote to you about your request (#4418079) but we haven't heard back from you. Please let us know if your issue has been resolved, or provide any additional information so that we can continue helping you.

Below is a copy of the messages for your request. You can reply to this email to continue working with us on this request. Thanks!
___________________________________
7/13 7:07pm
My reply to wyze's request:

Hi wyze, There was absolutely no help from wyze.

We've replaced all wyze's products with products of another brand over the weekend.

Thus, no more wyze problems.
_______________________________________

I have a raccoon that has been tearing up my back porch but my camera wouldn't catch it. I called support and I guess I didn't turn on the events or whatever they are called. the person on the phone was nice and helped me get up and running. I got the raccoon the same night tearing up my porch and was able to send it to my landlord. thank you

Chinese junk! I was really hoping these guys would be different, so I literally helped them start up ($3 a month donation for 3 years). I spent over $2500 on an entire alarm system, vacuum, cameras, sensors, etc. After a year, within 3 weeks time, EVERYTHING stopped working one by one. To my surprise, customer service doesn't want to hear it because "sorry Sir, your warranty is expired, you'll have to purchase it all again". I dont think so. It's all been thrown in the trash, and will be replacing it all with Ring.

Wyze cameras do not last. I've had 3 (one a warranty replacement). None have lasted as long as 2 years.

Wyze responds: "sorry to hear you may have had a bad experience and would like to look into this further...."

They'll suggest troubleshooting that I've already tried.
I know the camera is dead. It's the same thing that happened to every Wyze camera I've had. One day they stop working.

It's past the 1 year warranty, if they really stand by their products, they should extend the warranty to a realistic number of years.

Not responsive at all to our questions/support. Bought 2 cameras, stopped working some two weeks ago and we need to know why. Try any possible form of contact with no luck. I guess we will try another provider (Ring?)

Avoid Wyze Products like the plague!

Before making any future purchases from anywhere, I'm first checking Trust Pilot.

If I had only known how monumentally terrible Wyze "support" is I would have never purchased anything from them.

Flabbergasted.

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The main issue I have is my cameras take a software enforced, 1-minute cool down between any motion or "event".

So, someone comes to my front door, the camera only records 5 to maybe 30 seconds of that, and once they stand still long enough (5 seconds - example: waiting for someone to answer the door), then the cameras stop recording that initial motion/triggered-event, and then won't record any other event/sound/movement for 1 full minute. (on purpose, so that you'll pay for a subscription).

So, if someone then opens the door and gets punched in the face, shot or is harassed by solicitors, etc., none of that gets recorded!

Well, now imagine paying for a subscription for 3 years - specifically for that feature (no 1-minute cool down) - and it still doesn't work!! So, you’re stuck with 1-minute gaps in every security event in every Wyze outdoor security camera you buy? ...Yeah, thanks for choosing Wyze.

But then, it gets better! Now try and contact them for help... GOOD. LUCK. ...with getting empathy, understanding, or any actual help or solution!

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Update: Wyze keeps flagging this review, so I'll add more detail for each descriptor they are offended by (but rightfully earn!).
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1. Lazy.

They don't put in any noticeable/actual effort to actually help you. Instead, they send you links to self-help options -- Which I had already tried, that didn't work, which is why I was contacting them for help in the first place. AND, the options they were linking me to didn't work or were incorrect / missing the steps, buttons they reference, which, again, is why I was contacting them in the first place. They didn’t actually double-check anything, they didn’t do anything. They wouldn’t even escalate! I had to ask 4-5 times! I had to re-explain everything to them every time I tried to reach them by all methods I could find! (They make it hard to call in - you have to google the correct phrase to get the phone number and then pay long distance charges to call them).

2. Stupid.

Another issue that came up; I had to explain to them, because they couldn't figure it out themselves, that I was double-charged, and need a refund because I was charged for two years of subscriptions (while trying to renew/upgrade). They, like mindless automatons, just spewed out an explanation ("the system credited you for the extra payment so now your expiry date is later"). But the expiry date was only extended to 1.5 years, not the 2 years I paid for (and didn’t want to pay for in the first place, let alone 2 years at once, as this upgrade was a test solution, which, spoiler alert, also didn’t solve the problem!) But, I had to call back twice because even after trying to explain that to 2 different "live" agents, they struggled to comprehend the error in the system.

Then, insult to injury! After 2 calls, 2 days and 1.5 hours later, they finally issued a refund. BUT, they issued a pro-rated refund thereby charging me for 1.5 days of a lesser, and duplicated subscription (Cam plus) that I didn't need or use because I had already paid for / upgraded to the Cam Unlimited Subscription. Are you kidding me?!??

3. They just don't care. (And that's being generous!).

As you can derive from the first two points, they don’t care. Their agents didn’t take a second to consider the possibility that I had/have a valid complaint/issue, nor what it must feel like to be in my situation. They make it clear from their short, auto-replies (which are more patronizing than conveying any level of genuine empathy), lack of actions (don’t escalate, don’t email follow ups or useful solutions), they just want to get you off their phone, chat or email thread asap hoping for a 5-star rating from you - just for being polite but not actually doing anything to solve your issue(s).

Then, another insult to injury. After paying for 3 years our service, that still doesn't work consistently for you. We think we know why it's happening but don't know if we'll ever fix it in a future update. Here’s a $5 credit for your frustration, and time, even though you've paid over $250+ in subscriptions alone to get a feature that you've never consistently had and still doesn’t work. Good Luck and go away.

With every angry reply, they upped that $5, to $10, then $15, then finally I did get a $40 credit toward the upgraded/more expensive subscription that still did not solve the problem.

So, You’ve been warned...

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@Wyze -instead of trying to silence these reviews, why don't you spend your time fixing your products and your support paradigm?!

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Reply 2 Wyze reply:

I'mOutOfReplySpace

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Bought a robot vacuum, pretty good for the price. Bought another;complete fail. Wouldn't map accurately. Sent back under the warranty. Have been waiting months for a replacement. They keep saying they don't have any, even when their online store says they do. Awful support. They keep offering a gift card instead. I don't want other Wyze products. I have quite a few. They are lousy. I want my money back. And btw-nobody followed up in person. And I expressly told them I do not want a gift card. They have had these vacuums back in stock and simply refused to send one to me. This is a warranty?

Mark at Wyze was very helpful to me today. I purchased a Wyze Cam Pro,
It arrived today. Mark gave me some important tips like, it must charge for 9hrs before ready for setup.
My previous Wyze V2 only needed 4hrs, the Pro stays charged for 6mths.
Thank you Mark, Wyze need many more of you.
Sonya

Great customer service and products! I recently ordered the Duo Cam to replace my previous doorbell cam and they forgot to send my micro SD card. They checked things on their end and promptly sent my card. Again, both their services and products are phenomenal and I highly recommend them!

Customer service was so helpful today. Explained every step she was taking. Made sure I understood what the final outcome of our discussion was. Great job!
I have two nieces who have Wyze systems and love them. I personally have see the pics and videos and quality is awesome. Equipment has been no problem.

Never works. Easily hackable. Waste of money

My Wyze cameras and other devices are not reliable at all. Suddenly they stop working for days at a time, for no reason. No matter what you do, they do not work. Then suddenly they start working again. And then stop working again. I cannot rely on them for security purposes. I find them to be more like toys. I also could not get any decent help from Wyze Support. Useless.

I ordered a vacuum online from Wyze. It was delivered via Amazon, and the driver left my package in the apartment building’s front lobby instead of in the secured mailroom where delivery folks are supposed to leave packages. Not surprisingly, it got stolen. But Wyze did a very nice thing and reimbursed me. I appreciated that a lot… most companies wouldn’t do that.

WYZE/Google pay took $140.71 from my account after I canceled all subscriptions. If I see another charge from these pirates I will dispute it and do a stop pay. Their customer service is horrible and they just don't care if you are satisfied or not!

I received and excepted a 3 month offer. A week later I cancelled renewal of the subscription. 3 months later I was charged and put on a monthly plan I never ask for. So when I went on the website to cancel again. While going finishing the cancellation, telling then 3 times yes i want to cancel. They offer an extended 3 months they say for free, but asked for a credit card anyway. ***Important*** In the terms of service, It states that I would wave any right to participation in any class action suit after. I refused the offer to avoid the (1) cancel subscription renewal, (2) being charge anyway, (3) Then asking them to investigate, (4) Then the 3 month offer, waving my rights merry-go-round. They currently have a class action suits against them. Also CNET just dropped their recommendation of wyze due to the continual security issues, mainly after the one last month when people had access to other members video feeds. Too much trouble, too many issues especially with a company with an F on the BBB and Poor customer service. Getting microSD cards and praying I don't have technical issues.

I was just charged another annual renewal for Cam Plus. I haven't used the Wyze cameras for several months and totally forgot about them until my AMEX alerts me of the charge. WYZE is another company that sucks you in with subscription services but purposely do NOT provide a RENEWAL REMINDER. They can but they don't. I wonder how much revenue they get from this underhanded practice?