Decent cameras and door bell, easy to mount and charge. Easy to follow app. Bits missing from my camera mounting hardware, and arlo customer service was no help whatsoever. Neither was the service fro... See more
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The Arlo door bell camera works very well for seeing who has been to the door. However the microphone that should allow us to speak to people ringing the bell to give instructions is so muffled th... See more
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Don't use Arlo anymore it is too expensive and my Arlo cams can be quite unrealiable at times. I've had too many charging issue with them to make me want to stick with their products. I've always bee... See more
Company replied
The guy from eversure who installed it put all my details in wrong even after me spelling out my name several times. My name's Barrett not Azmi or Amzi ? I also keep getting a text to update to magicO... See more
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Company details
Written by the company
Protect your home with Arlo colour night vision and spotlight security cameras. Choose Arlo security cameras to watch over your home 24/7.
Contact info
United Kingdom
- arlo.com/en_gb
2.6
Poor
2K reviews
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I tried to buy some cameras from Arlo…
I tried to buy some cameras from Arlo but the system said they do not deliver to Scotland. I called their support line for help but if you do not agree to the call being recorded you are put to the end of the queue.
19 May 2026
Unprompted review
Love my new Video Doorbell
My Video Doorbell alows me to see whats happening even when I'm not at home. Love that it also has a siren so I can scare off potential package thieves.
16 May 2026
Unprompted review
May use AI-assist with repliesRead more
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New app check your home location after updating
Following an update to the new Arlo Security App (iPhone) version 6.27.0 yesterday, my 3 Arlo Q Plus cameras all disappeared from the app following a reboot of the app. I have followed all the guidance to re add the cameras, but none of the methods work. When you try to raise a support ticket, you can't until you pay for a subscription.
Update: 19/05/2026 - Following the response from Arlo today, I did find my Home location to be defaulted to an area away from my actual home. I corrected this via the app, and changed my phone's WIFI connection to 2.4Ghz and successfully added all three of my cameras back onto the app. This home location information really should be front and centre to everyone updating the app to avoid the issues I experienced, however I am please Arlo reached out via Trust Pilot to assist me in restoring my cameras and system.
17 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Phil,
We appreciate you bringing this matter to our attention.
If your Arlo Q cameras have disappeared from your account after switching to the new Arlo Secure app experience (the one featuring the Feed), please first check that you are viewing the correct Location. When upgrading to the new experience, a default Location named “Home” is automatically created.
To verify your current Location, go to the Devices tab and tap the Location name at the top of the screen (for example: Home ▼).
If you’ve confirmed that you’re in the correct Location and your cameras are still not visible, please ensure that your mobile device or computer is connected to the same 2.4 GHz Wi-Fi network that you are trying to connect your camera to during setup.
You can also try performing a full reset of your Arlo Q camera: use a pen or a straightened paperclip to press and hold the reset button located on the side of the camera for about 10 seconds (until the LED flashes amber). Release the button. The LED will turn solid amber for 10 seconds, then begin flashing, indicating that the camera is powered on and ready for setup.
Phone support is indeed available to Arlo Secure subscribers and customers with at least one device under warranty. Alternatively, all customers can access our 24/7 chatbot or reach us through our official social media channels:
• Facebook: facebook.com/ArloUKSmartHome
• Instagram: instagram.com/arlosmarthomeuk
• Twitter: twitter.com/ArloEU
To assist you further, we’ve sent you an information request here on Trustpilot. When replying, please include your full name and the email address linked to your Arlo account. This will allow us to locate your details and escalate your case to our support team if needed. Thank you!
Best regards,
Arlo Europe Support
Started great but unreliable with newer cameras
I've been using Arlo for several years and have older Pro and Pro2 models that work flawlessly. However, newer pro models and essential models have proved unreliable. I've had a support ticket open for months and it's not really going anywhere. Here's my final reply on the ticket to give you a flavour of the problems and my poor experience:
I don't see how sharing my phones app logs would help or even how to do that. The camera behaviour is irrelevant of which app or device I use. On top of that, the cameras continue to stop recording randomly, while some do not keep charge and a few lose connection even when close to the hub they're connected to. Happily though, the original Pro and Pro2 cameras remain faultless, unlike all the more modern cameras :(
I have now cancelled my Arlo subscription and will be selling all of my cameras, except for the Pro and Pro2 models, because they are not worth all this trouble and hassle. I've tried another brand and they just work, which is all I've ever wanted.
To add to that, the live view has always been slow and laggy, maybe 5 seconds behind.
18 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Colin,
Thank you for taking the time to share your experience with us. Please rest assured that all troubleshooting steps and questions from our customer service are intended to help us identify and resolve the issue as efficiently as possible. Your continued cooperation with our support team is key to reaching a solution.
Please note that we’ve also sent you an information request via Trustpilot. When replying, kindly include your full name, the email address linked to your Arlo account, and your case number. This will allow us to locate your case in our system, ensure that all steps have been properly followed, and make our team aware of your concerns and feedback.
We hope you’ll give us the opportunity to make things right!
Best regards,
Arlo Europe Support
Amazing picture quality
I have now set up my new Arlo cameras. Wow, the picture quality is incredible very impressive. The setup was really simple and straightforward. The clarity of the cameras are phenomenal even when tracking. The look is sleek and the battery seems very good.
They Were a little bit more expensive than some of the other brands but immediately get them out the box you can tell why. They are quality product. Seems the story is true. You get what you pay for. I would definitely recommend it you will not be disappointed
17 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Andrew,
We appreciate you taking the time to share your kind and extensive feedback! We're glad to hear you're enjoying your cameras and that the picture quality, setup process, tracking performance, and overall design have made such a strong first impression. It's really great to know you're seeing the value in their quality and performance. Thank you for your recommendation and for choosing Arlo!
Best regards,
Arlo Europe Support
Arlo review
Stop constantly increasing prices for long standing customers- fed up of negotiating with your company- maybe consider rewarding loyalty with reduced monthly payments?!
27 March 2026
Reply from Arlo Security | United Kingdom
Dear Mark,
Thank you for taking the time to share your feedback with us and other customers.
We’ve adjusted our pricing to reflect the increasing investment needed to maintain and continuously improve our service. Arlo Secure is built to be a leading, privacy-focused security platform in Europe. It goes well beyond basic cloud storage by offering advanced AI-powered detection, European-based cloud hosting, and ongoing feature enhancements, ensuring your system remains one of the most intelligent and reliable security solutions available. These ongoing improvements allow us to further enhance detection accuracy, broaden functionality, and uphold the high standards of privacy and security our customers expect.
Further details were included in the email sent to subscribers.
If you have further concerns or need our help, feel free to contact our customer service by visiting our support page at https://www.arlo.com/en_gb/support. Under the “Contact Us” section, sign in to your Arlo account and choose your preferred contact method.
You can also get in touch with us on our official social media profiles:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
Best regards,
Arlo Europe Support
It’s gone from good to worst in matter…
It’s gone from good to worst in matter of a year! Zero support from customer service! Have been trying to get in touch with them to get my doorbell working and have reached no where in the last one month with absolutely nowhere to go! No customer service number! Chat supper only a not working chatbot which is configured incorrectly! I pay almost 100 quid for a service which is appalling! Will cancel it soon and will make sure all my friends do the same too
17 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Gautam,
We appreciate you taking the time to share your experience with us.
Please note that phone support is available to Arlo Secure subscribers and customers that have at least one device under warranty. Alternatively, you can also reach out to us on our official social media profiles, where we're more than happy to help all our customers:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
To help you get in touch with our customer service and receive further assistance, we’ve sent you an information request via Trustpilot. When replying, please include your full name and the email address linked to your main Arlo account. This will allow us to ask our support team to reach out to you for further assistance. Thank you!
Best regards,
Arlo Europe Support
Great product, easy to set up and use
After using my Arlo doorbell camera for the last year I'm very happy with it. Connects easily to the app which myself and my partner can both use on our phones meaning we never miss a delivery. It was so easy to install, the battery lasts a long time, and recharges quickly.
16 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Carly,
Thank you for sharing your experience! It's great to know that your Arlo Video Doorbell has been working so well over the past year. It's great to know the setup was simple and it's helping you stay on top of deliveries. We also appreciate your positive feedback on the battery life and quick recharging.
Feel free to recommend us to your loved ones!
Best regards,
Arlo Europe Support
Happy customer !
I have been an Arlo customer for several years across two different locations and I’m extremely satisfied. The image quality is excellent, the batteries last well (I use the solar panels), and the app is great. I subscribed to the plan to benefit from additional features, and considering the price, I definitely don’t regret it. I highly recommend it.
15 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Olivier,
We appreciate you taking the time to share your great feedback with us and thank you for being such a valued customer over the years! It's great that you appreciate your cameras' image quality and batter life, and that you're happy with our Arlo Secure app. We also hope that you're enjoying all the advanced features that come with your Arlo Secure subscription.
And of course, don't hesitate to recommend Arlo to family and friends!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Max,
Thank you for sharing your kind feedback! We're happy to read that you're enjoying your cameras and appreciating their quality. Feel free to recommend them to your loved ones!
Best regards,
Arlo Europe Support
I've been using my Arlo cameras for…
I've been using my Arlo cameras for more than a year now to monitor my apartment and I love the overall experience with the product and the app. Very precise and reliable system, super easy to use. There had been a burglary attempt in my building in 2024 one night, and I live alone, so I was looking for something to check my entrance door from the inside. We have even agreed with my neighbors to share an additional camera which is now placed in the stair landing and checks who arrives at our floor. The shared access to this new one was also very easy to set-up and customize to our needs.
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi FePa,
Thank you for taking the time to share your detailed feedback! We're delighted to hear that your Arlo cameras have provided you with a reliable solution over the past year. It is absolutely great to know they've helped bring added peace of mind and that setting up shared access with your neighbours was easy to set up and customise. Thank you again fro choosing us!
Best regards,
Arlo Europe Support
Great premium security cameras!
Great premium security cameras!! Love using their app for dailly peace of mind and in case of emergencies. Highly recommend!!
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Angelica,
Thank you very much for your kind feedback! We're delighted to hear you're enjoying your Arlo cameras and finding peace of mind through our Arlo Secure app every day. And of course, don't hesitate to recommend us to your loved ones! We'd sincerely appreciate it.
Best regards,
Arlo Europe Support
Simple and reliable
Got an Arlo camera recently and it’s been solid so far. Setup was pretty straightforward and didn’t take long. The app is easy enough to use and the video quality is clear, even at night.
Main thing is it just works — I get alerts when I need them and haven’t had any issues. Makes me feel a bit more relaxed when I’m out or away for a few days. Overall, happy with it.
1 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Hi Iñigo,
Thank you for sharing your experience! We're glad that your Arlo camera has been simple to set up, reliable, and easy to use. it's great to know the clear video quality and alerts are helping you feel more relaxed and secure while away from your home. Thank you again for choosing Arlo!
Best regards,
Arlo Europe Support
AVOID ARLO
Camera feeds went - (Contract for for 9 units); camera "cloud" storage went. Just disappeared. Arlo had no idea why, could and WOULD not fix. Customer service was, as usual, terrible.
Do NOT buy ARLO products as they fail, service back up is terrible. If you want proper security - AVOID using ARLO.
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear D W,
Thank you for bringing this to our attention. We're sorry to hear about the issue with your recordings and that your experience with our customer service did not meet your expectations.
To help us investigate your interaction with our support team and ensure that all procedures were followed correctly, please respond to the information request we sent you via Trustpilot. When replying, make sure to include your full name, the email address linked to your main Arlo account, and any case number you may have.
This will allow us to locate your details in our system and provide you with further assistance. We appreciate your cooperation!
Best regards,
Arlo Europe Support
Poor
Poor. Recording didn't work after years of recording so cancelled subscription. Tried signing up again to see if improved but forget password so done the forgotten password link. received the email. The long takes me to a page which asks for old password and a new password
Well if I knew the old password I would not have done all this
14 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear ClarityIsKey,
We're sorry to hear about the challenges you've been experiencing and we understand your frustration.
Please note that when resetting your password through the Arlo Secure app or via our web portal at https://my.arlo.com (by clicking or tapping "Forgot Password?") and following the reset link sent to your email, you should only be prompted to enter a new password; you will not be asked to confirm your old one.
We kindly ask you to try again and make sure to follow the steps outlined in this support article: https://www.arlo.com/en_gb/support/faq/4377/How-do-I-change-my-Arlo-password
If you continue to experience issues, we’ve sent you a request for additional information via Trustpilot. When replying, please include your full name and the email address linked to your main Arlo account. This will allow us to locate your details in our system and have our customer support team reach out to you directly to assist further. Thank you!
Best regards,
Arlo Europe Support
I would leave few stars if that were…
I would leave few stars if that were possible.
The base station simply does not connect. I have thirty years experience off this sort of set up with many companies and this is the worse by far. The equipment is new and is going to recycling now because EUFY make a better set up, for less money , and which has its own storage thus saving over £300 EVERY year over Arlo. Not the mention the EUFY system works straight away.
I have tried everything to get the ARLO bug to connect . They have NO SUPPORT unless you sign up for an expensive monthly plan.
To make matters worse when posted the same sort of review they went back via Trust Pilot to ask for me details and offered to contact me. They gave the same instructions that I already had (literally the definition of stupidity ) . And do course they have not ever contacted me. That is just a very cynical ploy to write to a bad review . I am shocked how bad they are. Things have moved on in this field and the EUFY are considerably better in every way. For example the EUFY wireless cameras connect directly so don;t need an expensive hub, have a longer range, better optics and very neatly have solar panel so they really are wireless and don’t need the battery replaced . EUFY are the ones to get . And most decidedly NOT ARLO .
13 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear manager,
Thank you for your patience while waiting to be contacted by our customer service. As mentioned in our response to your previous review, your concerns have already been escalated to our support team, and a request for follow-up contact has been forwarded.
Our team is aware of the situation and will reach out to you as soon as possible to assist further and work towards resolving your installation issue. We sincerely appreciate your continued patience while this is being handled.
Best regards,
Arlo Europe Support
The Arlo app just updated on my phone :(
The Arlo app just updated on my phone today. No warning ....! It's not just an update, it's a completely different system, far more complex and difficult to operate, has lost all my settings so now it is not setting geofencing when I am away, and the house is not secure.
If the company do things like this they should give customers clear information about the implications and dangers of the update and a set of clear instructions on how it works.
Apart from that, I agree with other reviewers that the voice communication on the doorbell is rubbish, the battery life is not good, there seems to be in-built obsolescence and instead of being able to buy a new camera the whole system has to be updated. It is only 5 years old! Very expensive and not good value for money.
12 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Corinne,
We can see that the new version of the Arlo Secure app has not met your expectations and that this has been a frustrating experience.
To help you and other customers familiarise yourselves with the new app, its changes, and features, we’ve put together a series of support articles in our knowledge base. You can find them here: https://www.arlo.com/en_gb/new-arlo-secure-app
You can also explore a variety of tutorial videos on our official YouTube channel, including guidance on the new app, its features, and navigation: https://www.youtube.com/@ArloSmartHomeUK
To ensure that geofencing (now called Arrive/Leave in the new app version) is set up correctly, we recommend the following guide:
https://www.arlo.com/en_gb/support/faq/000062822/what-are-arrive-leave-automations-and-how-do-I-set-it-up-for-my-arlo-system-app-4-0
If your Arrive/Leave automation is still not working as expected, this article may help: https://www.arlo.com/en_gb/support/faq/000062825/why-isn-t-my-arlo-arrive-leave-automation-working
The two issues you mentioned with your Arlo Doorbell (poor audio quality during calls and reduced battery life) may be related. For example, weak Wi‑Fi signal strength or limited upload speed can affect both audio performance and battery consumption. We advise you to perform a speed test here and check your upload: https://www.speedtest.net/
Our Essential Video Doorbells require 2 Mbps per unit to function properly.
We recommend contacting our customer support so they can investigate this further and guide you through the new app, including the Arrive/Leave feature and ensure that it works correctly. To get in touch, please visit: https://www.arlo.com/en_gb/support
Under the “Contact Us” section, sign in to your Arlo account and choose your preferred contact method.
Best regards,
Arlo Europe Support
If you’re reading these reviews before buying…
If you’re reading these reviews before buying an Arlo product, take this as a serious warning from a long-time Arlo customer.
I’ve invested thousands of £££'s into Arlo camera products over the years, but I’m now actively replacing the lot because the recent app “upgrade” which was forced on me, has made the system unusable.
Support, which had been excellent when the products were under warranty, is now impossible to reach without paying a subscription and this enforced change has seriously undermined the reliability and security I have depended on for my entire home and to me, the new app feels heavily geared toward pushing users onto paid subscriptions and nothing else, a shameful commercial tactic to get customers to pay for a subscription they neither need nor want.
you could never describe the previous free subscription as being packed with features, but it was simple, stable, and did exactly what was needed to effect a basic home security system.
I really don’t want advanced AI tools, smart summaries, or extra cloud features — I just want the straightforward, reliable app experience I originally bought into but that option appears to be gone now.
My advice is to spend some time reading what other long-term users are saying about the recent app changes before you buy and make up your own mind, of course but judging by the growing backlash of angry customers online, I suspect Arlo is going to lose a significant number of loyal customers because of this ill thought out decision to change the app to a level where it is unusable.
12 May 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear GG,
We appreciate you taking the time to share your detailed feedback with us. It is very valuable to us, and we're sorry that the new version of the app has not met your expectations, and that your experience has changed following the update.
To help you get the most out of the new Arlo Secure app, we’ve prepared a series of support articles explaining its new features, changes, and how to navigate it effectively. You can explore our knowledge base here: https://www.arlo.com/en_gb/new-arlo-secure-app
Our YouTube channel also includes a range of instructional videos covering various topics, including guidance on the new app:
https://www.youtube.com/@ArloSmartHomeUK
Phone support is available to Arlo Secure subscribers or customers with at least one device under warranty. All customers can also reach us through our official social media channels, where we’re ready to assist with any troubles, questions, or concerns. You can find us here:
1. Facebook: facebook.com/ArloUKSmartHome
2. Instagram: instagram.com/arlosmarthomeuk
3. Twitter: twitter.com/ArloEU
We would still welcome the opportunity to assist you directly with any challenges you’re experiencing with our new app. That's why we’ve sent you an information request via Trustpilot. When replying to it, please provide your full name and the email address linked to your Arlo account. This will allow us to locate your details and escalate your case to our support team for further assistance. We look forward to helping improve your experience!
Best regards,
Arlo Europe Support
Reply from Arlo Security | United Kingdom
Hi Margaret,
We appreciate your positive feedback following our invitation! We're happy to know that you've found your Arlo system easy to install. Feel free to recommend Arlo to family and friends!
Best regards,
Arlo Europe Support
Very Poor Experience as New Customer
A really poor service from this company:
1. I purchased two Ultra 3 cameras which arrived on time however, the packaging in my opinion was insufficient for such a heavy item (the product was put in a single wall box that had no void fill to support the item inside and hence got squashed.
2. The outside of the Ultra 3 box was ripped in two places and looked like it had been opened before.
3. Upon opening the camera box it was obvious that what I had been sent "was" in fact a used item as the cable was out of it's cardboard sleeve, the batteries had their clear bags ripped and the hub was dirty on the bottom. In addition, one of the wall brackets was missing.
4. I telephoned to complain and received a case number but was told to email Customer Services.
5. However, it took 3 emails and 1.5 weeks to received this label!
I therefore won't be re-purchasing a new camera as I was advised to do (they don't offer replacements). If it's impossible to get a reply from Customer Services there's no way I'm making another order and will go elsewhere.
I am waiting for a refund now...
27 April 2026
Unprompted review
Reply from Arlo Security | United Kingdom
Dear Justine,
Thank you for bringing your experience with your Arlo Ultra 3 order to our attention. We recognise that your experience, including your interactions with our customer service, did not meet expectations.
To review your case more closely with our support team and ensure that all internal procedures were followed correctly, please respond to the information request we sent you via Trustpilot. When replying, include your full name, the email address associated with your Arlo order, and your order or case number, if available. We appreciate the opportunity to investigate this further and work toward a resolution.
Best regards,
Arlo Europe Support
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