Wyze Reviews 

Horrible support. Stay as far away as possible.

Crappiest piece of shit! Have to keep refreshing the damn screen in order to view recording. Lags every freaking time. Worse piece of crap shit dont ever buy this brand! It was working alright until the recent update and became even more laggy!!

I purchased a bundled deal for my daughter ($99 total) in October, 2024, and had it sent to her home address. She never received it. I called to ask about the delivery and was told it had been delivered when it had not. They emailed me a link and when I entered the information for a refund I was told it was too late to get a refund as I had waited too late to request it. I paid an additional fee for this service yet they are refusing to honor it. This is my third time contacting Wyze, and they are still giving me the runaround for returning my $99 or providing the product bundle I paid for. Again they said they would email me, and this time I asked for a living, breathing person, and still they give me the runaround. I have cancelled both my subscriptions to Wyze for our cameras, this company is no better than the rip-off artists who habitually call to scam you out of your money. A legitimate company honors its customer's claims, Wyze is not that. Find a camera from somewhere else.

Another joke from Wyze! I don’t have a reference number, so how can they ask me for a reference number? Nobody even replied to me or contacted me until now when I get a message from trust pilot …
Terrible camera terrible after sales service.
I think these cameras are a rip off! The cameras don’t record well, even though they have SD cards in them, it still doesn’t record . The clarity of the pictures are terrible and blurred and it’s impossible to contact customer service.
Today one of my cameras wasn’t working and when I called customer service they said because it was past the one year warranty, I couldn’t get an exchange camera and there was nothing that they could do. I was told since I was a valued customer that they would give me a five dollar gift card. What a joke! I asked her if she could get anything for five dollars in their company and she said she was just doing me a favor then she didn’t need to do it because it was out of warranty, but she was still offering me the five dollar gift card. All I can say is this company is a joke and a rip off. I’ll never buy from them anything again.

Terrible cameras and customer service. The cameras that you don't pay extra for service on miss dozens of events everyday which basically makes them useless.Ironically the camera I pay a monthly fee on rarely misses an event.Total BS.Adios Wyze .

won't connect. this is a terribly unreliable system. I have bought 9 cameras and they all frequently don't connect, or take some time to do so. they also miss way too many vehicles and people. but they sure do good at seeing bugs and rain. all I am told is wait for an update. I am not a satisfied customer and will communicate that to my friends and in reviews. I'm done trouble shooting. They are asking for more information. Why don't they just check their records for my account. I call it a lame excuse to dismiss my review.

ticket (4259530)

Customer service will not respond to broken products. We have been reaching out for over 4 months now with no response from wyze.

It is a scam. Don't buy it. It is just 16 sec events crap until you buy subscription. And if you has sd card, you need to take it out to watch it. Just buy a cheap $30 Chinese cam is better.

There are plenty of negative reviews of WYZE here and all other review sites, but this review captures a new low for the company. Yes, the products are critically voted negatively, but how about when a customer places an order on the company’s own site, pays for the product then receives no products. I called their customer service, over an hour holding then a over seas agents takes my complaint, puts me back on hold for almost half an hour, then returns to the call and informs me the sales team will call me……….they never did.

Upside is the cameras are hard wired so they work relatively well even in our cold Canadian climates...but they pickup activity outside of the specified detection zones and then DON'T pickup activity that should be caught (like a parcel delivery guy 10 ft away from the camera).

I am now trying to cancel my AUTO-RENEWAL (didn't read the fine print) which happens in a month but WYZE won't allow me to remove my credit card info from their system so that I can't be accidentally renewed like last year!!

I have reached out to them via their internal contact system but so far no response!!!!

I bought these cameras because they supposedly can record 24/7 and not just motion events. Batteries died in less than a few hours. Not only that the solar panels do not charge the cameras properly or they are defective. I hung them up, and batteries dead not even a day later. I purchased that plan subscription for $99 a year. Well I took the cameras down and boxed them back up and returning currently. Oh and the 99 subscription even though returning in less than 2 weeks. NO REFUNDS on a useless subscription. $99 down the drain on defective, horrible products.

Battery Cam Pro: I'm an engineer and I do NOT recommend. Unit looks solid but inconsistent detection, confusing app. Constantly tries to upsell you to a subscription. Would notify (only if it decided to detect motion) on one phone but not the other phone. Battery was supposed to last months but went from 99% to 96% in one hour. It will not work as predicted.

Sold a defective product with missing hard ware, gave a customer service gift card for the missing hardware and inconvenience, once I was able to hook the product up it turns out to be defective and they will not issue a refund or a replacement. Even after they initially stated they would.
"Ann (Wyze)

Jan 31, 2025, 8:26 AM PST

Hi Pat,

Thank you for reaching out to the Wyze Wizards team and we're sorry to hear that you're still experiencing an issue with your Wyze Video Doorbell v2. My name is Ann, from the Orders Team, and I would be glad to take over this email.

To proceed with your request, could you please provide a photo showing the MAC address of your Wyze Video Doorbell v2? You can find the MAC address on the back of the device or in the Wyze app under the device info page.

At this time, we can only process a Wyze Gift Card. The amount will be based on the cost of the Wyze Video Doorbell v2. Once we receive the required photo, we’ll move forward with issuing the gift card.

Let us know if you have any questions.

Best,
Ann | Wyze Wizard

Visit our Help Center: click here
Website | Facebook | Twitter | Instagram | YouTube"

And then they tried to lower the amount in this one

"Elycon (Wyze)

Feb 1, 2025, 6:33 AM PST

Hi Pat,

Thank you for reaching out to Wyze Support. I hope this message finds you well. My name is Elycon from the Orders Team, and I would be glad to take over this email to assist you further. We truly appreciate your patience while you waited for our reply.

I'm sorry to know you're having a power issue with your Wyze Video Doorbell v2. We appreciate you taking the time to send the needed information. To ensure we send your $29.98 gift card code, could you please confirm your preferred Wyze email address? Alternatively, let us know if we can use your email address in this thread. Please let us know what works best for you.

We'll be waiting for your response.

Regards,
Elycon | Wyze Wizard

Visit our Help Center: click here
Website | Facebook | Twitter | Instagram | YouTube"

And then they wrote back saying no we wont do anything, they also refused to consider refunding to the cc used.

The cameras, themselves, are decent for the money. The subscriptions are where the true scheming from this company comes into play. The “auto-renewal” on their subscriptions does not come with any sort of notification, via email, before the services renew. The company can *easily* send a quick message giving one time to cancel if they no longer need the service, but they do not. They send plenty of spam email, but they don’t care enough about their users to actually give them important account information. Instead, they count on people forgetting about the renewals and make the bulk of their revenue off of their “services.” It’s disheartening for a company to not be more transparent. When you do try to cancel, you have to say “yes” to cancelling four times. You can tell where they make their money. I’ll never use them again.

Absolutely the worst security cameras Ive ever owned! The motor control on that pan cam v3 are either really slow and laggy or they go way too far. The zoom feature rarely zooms in all the way and it's the same with my floodlight V2 I have from them as well. I'd keep looking for something else if I was you! The customer support is almost as bad as the cameras!

This camera is a joke. They should be taken off the market. Always offline yet no Internet issues and the camera is about 60ft from the router with no obstructions. It's invariably offline when I need it the most, about 50% of the time and that's a generous estimate

Cameras just stopped working and can't get a hold of customer service to explain. Reinstalling their app blames it on cookie setting of my browser which has never been changed. Suspect their app was updated inconsistent with latest Apple IOS update or Apple IOS was undated and Wyze has not updated their app for the Apple change. Buy cameras from anyone else.

I don’t not recommend buying any of WYZE products it’s all junk! Purchased cordless vacuum the fell apart after owning for 6 months. Customer support will lie to you. I was told they do not sell parts but would replace the vaccum when back in stock and now being told it is out of warranty.

Worst customer service. They refuse to assist you, chat feature sends auto messages & dont acknowledge issues. Phone CS and u will b on hold over 2 hours and they are rude and hang up. Constant issues with monthly subscription and price doubles every year.