Wickes Reviews 

Amazing staff

I work for care home in Chesham I am always visiting this store.i find most of staff is good.
Specially Majid is very kind and helpful always smiling.
Excellent customer service 👍👍

Had an excellent experience in store, a very helpful young lady called Emily helped me pick out my club hammer for my project. Very satisfied!

Great helpful customer service, plumbing advise from the guy in the cowbow hat, and Till service from Jim was exceptional, what a team.

I use this wickes store quite a lot, always so welcoming and helpful, no task is to much whetcher it’s from having items delivered promptly to small things like finding items, I recently purchased a dewalt pin gun, after realising the item is faulty wickes couldn’t help me faster, they exchanged it without question, I’d 100% recommend this store

really needed advice about a product, staff are super helpful and knowledgeable, and i left with exactly what i needed. great service!

Excellent service from design planning to completion .we had a kitchen and bathroom designed by a fabulous designer called Thanim Malique nothing was too much trouble he even took my calls and messages whilst on holiday !
We were thrilled with the quality and style of both the bathroom and kitchen . Would thoroughly recommend wicks .

Deepa at Wickes Hemel Hempstead was really helpful designing our bathroom. Her advice was clear, she responded to our needs, and helped us when we needed to make changes.

I had a great experience using their Bathroom design and installation service.

Sandy Bownes was my design consultant and she did an excellent job of taking my ideas and taste and turning them into a design I loved.

Welcoming, professional, knowledgeable, constructive, friendly

Helped by Alfie at the Letchworth store - a star man! Could not have had better service - all items ordered and delivery arranged. Very many thanks for your help.

On entering wickes on Sunday morning, I asked if they could remove the padlock to buy a 4ft x 6ft fence panel.
I was told at the counter by the customer service till I had to manoeuvre it myself as they don't unlock the padlock.
Being slightly disabled due to an operation I found it very hard to remove the panel.
And the customer service disappointing.
If all your staff are like this you should be ashamed to call them staff and retrain them.
I,m glad all people at hedge end store are not like that.

A really refreshing experience thanks to the friendliness and knowledge of Jim (Maidstone). I find DIY places a bit intimidating as a woman, but Jim’s friendliness made any nerves ebb away quickly. He was jovial, relaxed, friendly and shared his extensive background in paint, offering that we could draw upon it if we ever needed guidance.
Customer purchases can be so impersonal and sterile, but Jim went way beyond a transaction and delivered exceptional service which is long forgotten in modern society. Thank you Jim.

You ask me what went wrong. Everything! I told you and you ignored my comments. The product was not as describes on your website. I contacted you to complain, you did not respond. I contacted you again, you did not acknowledge the previous contact. Rubbish product, rubbish service!

I bought a 9litre tub of Wickes shed and fence paint , to say it is not fit for purpose, would be a compliment,
on new wood i had to put four coats of the stuff to get any kind of result, you would do better with a bottle of
cordial. there own brand fence paint is useless, taking peoples money under false pretences , come on wickes
you can do better

Jim on the till was a happy, welcoming chap 😊

We had an excellent experience with Wickes from start to finish. From the initial bathroom consultation and design selection through to delivery, installation, and aftercare, the entire process was seamless and professionally managed.

A special mention goes to Thanim, who was the very first person we met at Wickes. He was exceptionally helpful, thorough, and genuinely caring throughout the entire journey. His professionalism, attention to detail, and commitment to ensuring everything went smoothly made a real difference. He looked after us from beginning to end and provided outstanding customer service.

We were kept informed at every stage, including delivery schedules, installation progress, rubbish clearance, and aftercare support. The communication was excellent throughout, giving us complete confidence in the process.

The finished bathroom looks fantastic, and we are delighted with the result.

Thank you to Thanim Malique and the whole Wickes team for such a positive experience.

Highly recommended! ⭐⭐⭐⭐⭐

My husband and I went today to the Wickes branch in Maidstone, Kent. The store was clean, neat and nicely cool for a hot day. We found everything we needed and Jim was extra specially helpful, really went above and beyond for us. We're very grateful for his help. Jim is a real credit to the branch and to the wider company

We made an appointment to have our bathroom designed with Antony at the Southport branch. Although we had some ideas of what we wanted for our bathroom, we wanted someone to suggest ideas to maximise our space within our budget, especially as this was our first bathroom renovation! Before our appointment Antony looked at our measurements and prepared a floorplan before our arrival. Antony listened to everything we wanted, made fantastic suggestions and put together a very comprehensive design for us. He was welcoming to us, polite, professional and came across as genuinely passionate for his job. We also liked how Antony didn't pressure us into making our decisions - he made it clear he was there if we had any questions, yet did not hassle us for our decision! Overall, a very pleasant experience and we would not hesitate to recommend him.

Jim was great. Helpful and friendly, sorted everything we needed.