Wickes Reviews 

Great service start to finish on our bathroom renovation. John listened to what we wanted and designed a gorgeous bathroom, the installation team finished and installed to a really high standard. Couldn’t be happier with the finished bathroom.

Lee was super accommodating, found what worked for our THREE (!) projects and found us fitters to complete before baby arrived. Thank you Lee

Pranitha is very patient and helpful. Helped us select the tiles. Very nice experience

AJ delivery driver at Luton Wickes, always great customer service, courteous and respectful. A credit to the company. Nothing is too much trouble for him. He has a birthday on Monday too. Many thanks.

Came in today for paint, came across kim who was an amazing assistant she helped me and my brother to find the best paint for the job great interaction with her as she approachable and easy to talk to myself and brother will be returning again due to the good experience n customer service

Daniel at Wickes Cardiff Newport road was a great help amazing customer service. Thank you

Dylan was very helpful when I visited Bridgend wickes earlier this week, very friendly and knew exactly where everything was I was looking for. Amazing customer service and a credit to your company

Dylan N gave me the best advice when i came into the bridgend branch, i was unsure of how to set up my fence panels for my garden and he took me to all the products i needed to do my garden project. An excellent colleague.

Jude was such a delight at the tills, so polite and friendly and always a smile on his face.

This review is for the design part of the kitchen process. The installation is still to come.
Tom Iddon was our design consultant and he was excellent from the start - respectful, punctual and helpful throughout, his design ideas were way above the other company's and captured our attention immediately. Well done and many thanks - Amanda!

Placed a order with Wickes online for a tonne of decorative stones was promised a delivery
Within five days . I was contacted by email from a third party stating delivery would be made on the Thursday between 8 and 6pm.I was informed when I contacted aggsrus the delivery company and informed the delivery would not be made because the driver had gone over their allotted time this was at 4 pm and told to contact Wickes if not happy.Ater waiting half an hour to get through was offered an apology because no one had contacted me and would receive my order before 12pm next day.when explaining I had lost a day waiting for this order and potentially another half day .I was offered no compensation I think it’s completely out of order they are not even offering the delivery cost which I paid shame on you Wickes I am a trade customer but no longer 😤

Ordered tiles for bathroom, delivery did not arrive and then scheduled for next day didnt arrive. Requested refund, the delivery company attempted to deliver and refused. Have been waiting for refund for 2 weeks keep fobing me off. Wickes has been good in the past but this experience has put me off, use somebody else for large items!

What an absolute breath of fresh air to be served by the super friendly and efficient Gemma. She really stands out from the 'norm' as genuinely wanting to make your day a little better and your experience of shopping at Wickes positive.
Watch out Wickes someone will snap her up and make her an offer she can't refuse 😂

Ive been served by Sue 2 days in a row and shes been absolutely amazing. A real credit to the store. Thank you

Zoe at Bedford Wickes could not have been more helpful, she solved a problem I had with arranging a delivery. Thank you for being so kind and friendly.

As a keen do it yourselfer I have made many trips to Wickes in Chatham and found them very helpful, especially with lifting and loading heavy goods. Not so in Sittingboure. I asked for advice for the best product to use. I was given the wrong information and a cursory wave of where to go. No offer of help with heavy lifting even though I am elderly. The store was not busy. The product itself, when I chose the correct one, was fine. 17/7 Someone called Dylan has just replied saying sorry about my experience in Chatham store- he didn't read my review correctly, Chatham store was fine. It was the Sittingbourne store I was reviewing!

Above and beyond....
I have to say that when you get great service from a National business like Wickes it needs telling! Louie at the Wickes store in East Grinstead was exceptionally helpful when we required a large amount (probably 10x what they ordinarily stock) and made sure that he kept me updated as we progressed the order. He ordered the stock on the Wickes system and made sure the moment the stock landed he let me know. Louie, you're a STAR thank you. You made the difference, keep it up!

Had a great experience today at Perry Barr. Lovely lady served me called pinny and jas

I originally ordered paint from Wickes on 30 June. Unfortunately, part of my order was missing, leaving me unable to finish decorating my bedroom.

Over the following weeks, I had to repeatedly chase customer services for updates. I was initially told the courier was being investigated, but after continued chasing I was eventually informed that the missing paint had actually been returned to the Wickes warehouse. I was never proactively told this.

I was asked to provide delivery dates for a replacement, which I did immediately, but my email went unanswered. I also submitted a formal complaint, which received no response. After waiting again with no update, I eventually called Wickes myself. The adviser apologised and arranged for a replacement to be sent.

Unfortunately, even that didn't go to plan. After waiting nearly a month for my paint, the replacement arrived with one of the tins leaking throughout the box. I have now had to contact Wickes yet again to request a refund instead of another replacement because I have completely lost confidence in their ability to fulfil my order correctly.

I understand that delivery issues can happen. My disappointment is with how the situation was handled. At every stage I had to chase for updates, communication was poor, my complaint wasn't acknowledged, and even the replacement arrived damaged.

This has been one of the most frustrating customer service experiences I've had. I sincerely hope Wickes improves how it communicates with customers and resolves problems, because this should never have taken weeks or required so much chasing.