Weston Homes Plc Reviews 

969
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful, friendly, and supportive staff who guide new buyers smoothly through every single step of the property purchase process. Many people deeply appreciate the exceptional customer service, noting that agents are always patient, highly professional, and approachable when answering questions. However, some customers also noted serious concerns regarding construction quality, mentioning frustrating issues like water leaks, visible wall cracks, and substandard building materials. A few people additionally felt disappointed by poor aftercare support and ongoing maintenance problems that left them dealing with unresolved defects in their new homes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and responsive support throughout... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting professional, swift, and... See more

User experience

Customers report positive experiences with user_experience, finding the home buying process exceptionally... See more

Quality

Clients share ambiguous opinions on quality, with widespread disagreement among residents. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the p... See more

Company replied

Rated 5 out of 5 stars

Purchasing a property can be and usually is a very stressful process; but my experience with Lisa and Weston Homes has been first class. Everything has been handled professionally, swiftly and honest... See more

Rated 5 out of 5 stars

Judy & Valerie have been superb throughout the whole process, their hand holding / guidance / information has been on point. We are buying the house for our mother and their understanding of her s... See more

Company replied

Rated 5 out of 5 stars

Very helpful speaking with Liliana, she made the whole process of understanding the offers available and also what is right for us. Honestly discussed options and gave us an option we did not t... See more

Company replied


Company details

  1. Real Estate Developer

About Weston Homes Plc

Written by the company

Welcome to the official Trustpilot page of Weston Homes - one of the major property developers in the South East of England

Weston Homes was formed in 1987 by Bob Weston, establishing what has now become one of the major property developers in the South East of England.

Built with passion, delivered with pride.

Weston Homes has established a reputation for high quality design and build standards, delivered with a passionate desire to make a genuine difference to the lives of our customers and to leave a legacy of which we are justly proud. Continually re-assessing the marketplace, Weston Homes has combined the traditional skills of house-building with the ever-expanding opportunities created by new technology.

The company has taken a revolutionary approach to property development - many of our properties’ components are now pre-manufactured and tested in our own carefully controlled Weston-run factory, rather than on site. This enables the efficient fitting at a late stage of construction of fixtures such as kitchen worktops, wardrobes and bathroom vanity units which incorporate bespoke basins, storage cabinets and associated plumbing. This minimises wasted materials whilst maximising the quality of our brand new homes.

Weston Homes provides properties to exceed the expectations of purchasers both in terms of quality and value for money. Projects are hugely varied, ranging from select housing developments to large-scale city apartment complexes of many hundreds of homes. As well as new-build, the company has extensive experience of refurbishment and restoration work, breathing new life into historic and Listed buildings to give new purpose to Britain’s architectural heritage.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

969 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(969)

164 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Judy and Valerie were great in their…

Judy and Valerie were great in their approach throughout the purchase.

2 December 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Tayfen Court and will share your comments with Judy and Valerie.

Rated 4 out of 5 stars

Overall wonderful experience so far

Great communication and an amazing welcome with a packed hamper full of treats and Prosecco in the fridge, and an organised case of useful paperwork.
Additionally relatively quick to respond to urgent issues within the first month, though there hasn’t been anything major.

21 October 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us. We wish you every happiness in your new home.

Rated 5 out of 5 stars

I have to say, from start to finish purchasing this flat has been easy and everything made clear at each stage of the process. Thank you, Weston Homes!

I have to say, buying this home through Weston Homes has been absolutely brilliant! We have recently purchased three new homes in the past year or so and this experience has been, without doubt the best. All staff, especially Judy, with whom I had the most contact, have been completely professional and very friendly at all times - both in person and over the phone.

2 December 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at Tayfen Court. We will share your comments with Judy.

Rated 5 out of 5 stars

Judy and Valerie were fantastic all the…

Judy and Valerie were fantastic all the way through the process of me purchasing my first home. They guided me through and chased timelines when needed to ensure the process was completed in a fast and timely manner.

They held a lovely get together to meet the neighbours and where so lovely and welcoming to me attending on my own.

I can’t thank them enough for their support. It made buying with Weston Homes a seamless and wonderful experience.

28 November 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with the team at Tayfen Court. We will share your comments with Judy and Valerie.

Rated 5 out of 5 stars

The guy who called (Mick Carter) was…

The guy who called (Mick Carter) was professional, courteous and left my house spotless after completing snags. Generally really lovely to deal with.

25 November 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with our Customer Service team and will share your comments with Mick.

Rated 5 out of 5 stars

Spendid Apartment

As a first time buyers, Western Homes was our realtor. We were addressed by Liliana, she truly went above and beyond to help us find our dream home. She kept us extremely well informed about the process, she always advocated for us and truly understood our needs.

Thank you for giving us a wonderful experience.

21 November 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Lilianan is very friendly and…

Lilianan is very friendly and professional personable who helps us to visit the two bedrooms apartment and give us valuable information about shared ownership and the Salary cap for the mortgage. Moreover, she helped us to find the flat which is facing to the river. Recommended who is interested to buy the property.

22 November 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our team at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

Harriet was absolutely amazing and very…

Harriet was absolutely amazing and very informative. I absolutely loved the apartment .. very modern and attractive.

16 November 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Harriet.

Rated 5 out of 5 stars

Great service

Great service, really friendly and helpful.

31 October 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay. We will share your comments with the team.

Rated 5 out of 5 stars

Thank you so much to Lisa and Harriet…

Thank you so much to Lisa and Harriet today, we made us feel so special and important! Thank you very much for your patience, support and care.
Such a high level of profesionalism and service offered!
10 stars service!
With lots of gratitude and love!
Georgeta & Gabriel 🌹🪻🧚‍♂️💖❤️😇🤣🤗😄💝🧚‍♀️😘🎉💐✨️✨️✨️✨️✨️✨️✨️✨️✨️🤠🌻🌿

15 November 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are delighted you had a positive customer experience with Lisa and Harriet. We will share your comments with them and look forward to welcoming you back to Abbey Quay, Barking.

Rated 5 out of 5 stars

Smooth process with Weston Homes Sales Team

I had a fantastic experience with the Abbey Quay Weston Homes sales team — Liliana, Lisa, Harriet, and Richard were all absolutely wonderful. The entire process, especially post-completion, was smooth, efficient, and stress-free. Everyone was professional, responsive, and genuinely helpful at every stage. I really appreciate the team’s attention to detail and friendly communication. Thank you all for making the journey so seamless and positive!

30 October 2025
Unprompted review
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Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana, Lisa, Harriet and Richard.

Rated 5 out of 5 stars

Weston Homes are unbelievably.

Great experience buying a property with Westons Homes, I m very much happy buying a property with weston Homes, the Property I buyed with Weston Homes is unreal for me, everything is pin point perfect, anyone can't ask anymore then this, I believe I m very lucky to own a property in Westons Homes. I m greatful to the Weston Homes.

9 November 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience at The Venue. We will share your comments with them.

Rated 5 out of 5 stars

Really great experience at Weston…

Really great experience at Weston Homes.
Lilian was brilliant.

8 November 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Very helpful

Customer service and welcoming attichete and very helpful.

4 November 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive experience with the team at The Venue and will share your comments with them. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Excellent sales office team and…

Excellent sales office team and customer service. We feel really supported throughout the whole process. Thank you to everyone involved.

4 November 2025
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with us at Thornwood Park and our Customer Service team. We will share your comments with them.

Rated 5 out of 5 stars

Excellent!

Excellent!

I'm very satisfied with my apartment and received all the assistance I needed when purchasing it. Lee, from the Weston Home sales office, was very kind and helpful, especially when I had to sell my apartment to buy this one on Caxton Road. The experience was overall positive, and all my questions were addressed with expertise and kindness.

Max :))

7 November 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Caxton Square and will share your comments with Lee. We wish you every happiness in your new home.

Rated 5 out of 5 stars

Awesome

Liliana is a very kind person, knowledgeable and very patient.

6 November 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Abbey Quay. We will share your comments with Liliana.

Rated 5 out of 5 stars

Amazing person

Lilliana is very knowledgeable, polite, entertaining and engaging. Really helping us through this process ensuring we make the right decision. She needs bonus.

6 November 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are so pleased you have had a positive customer experience with the team at Abbey Quay and will share your comments with Liliana.

Rated 5 out of 5 stars

Couldn’t have had a better experience…

Couldn’t have had a better experience with Penny and Martina at Weston - we’ve just moved into our new property at Gun Hill and it’s amazing, both of them made the process straight forward and they’ve been patient and attentive through our issues.

20 October 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive customer experience with us at Gun Hill Park. We will share your comments with Penny and Martina.

Rated 5 out of 5 stars

This is based on the support we…

This is based on the support we received from Elaine Macgowan, she was fantastic very supportive. She was in touch with us while we had a technical fault in one of the bathrooms and managed to send someone on Halloween Friday evening to stop the running water and by Tuesday had someone down to replace the faulty unit.

31 October 2025
Unprompted review
Weston Homes Plc logo

Reply from Weston Homes Plc

Thank you for your review. We are delighted you have had a positive experience with our Customer Service team. We will share your comments with Elaine.

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