Hill Reviews 3,895

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and high-quality work, often highlighting their attention to detail and efficiency. Many people found the customer service exceptional, noting the positive attitudes and dedication of the team in resolving issues and providing support. The overall service and user experience are frequently described as excellent, with consumers appreciating the smooth process and the high standard of completed jobs. However, some customers also noted issues with efficiency and consistency, particularly regarding repair timelines and repeated inspections due to internal staff changes. A few people mentioned dissatisfaction with customer service, citing a lack of responsibility and perceived delay tactics in addressing defects, with some even questioning the qualifications of workers for certain installations.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism, helpfulness,... See more

Quality

Customers consistently note positive experiences with quality. Reviewers frequently praise the high standard... See more

User experience

People report positive experiences with user experience. Many customers describe the process as seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Operative Simon came to fix a dodgy door handle. It thankfully was a quick fix, he then proceeded to check all the doors in the house and found another one on the brink of malfunction. Really apprecia... See more

Rated 5 out of 5 stars

We had the lovely and hardworking Faik working on our bathroom to fix mould issues, retiling the space. He was very kind and thorough in his work, always cleaning up very well at the end of each day.... See more

Rated 5 out of 5 stars

We have had a problem with a persistent leak in the ensuite bathroom. Phil has been there through the whole process from start to finish. Phil is professional, courteous and trustworthy. He works in... See more


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

About Hill

Written by the company

About Us
New Homes
Buying Guide
Contact Us

Hill is an award-winning 5 star housebuilder aiming to be the leading, most trusted provider of distinctive, quality homes in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simon - great service

Simon came to do a few jobs of repair around the house and it was nice to see a familiar face again! He made clear on what he was covering and went about it all in a professional manner. It was also nice to have a chat and learn more about him on a personal level. Thanks for the amazing work!

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We are writing to express our sincere gratitude to Nasir, Tamana, Diana and Soheil for your invaluable assistance in securing our mortgage. As first-time buyers, we truly appreciate how you made the entire process seamless and efficient. Thank you all for your amazing support and for making our dream a reality. Highly recommended!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Alan Deadman - Hill

Alan Deadman came to my flat to repair a loose tile on my balcony, and I couldn’t be more pleased with the service. He was punctual, polite, and did a fantastic job.

Alan was very meticulous and took great care to ensure the foundations beneath the tile were properly repaired. His attention to detail really stood out.

I would highly recommend Alan for his professionalism, excellent customer service, and friendly, pleasant demeanour.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Faik was respectful and polite to his…

Faik was respectful and polite to his customer.He was thorough with his job and works diligently. He was helpful and fix the problem and issues promptly.I really appreciate he has completed the job earlier than expected. I would gladly recommend him to a friend who needed his expertise.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Hoss was fantastic throughout the…

Hoss was fantastic throughout the viewing. He explained everything clearly and made the whole experience very comfortable and easy to follow.

What really stood out was his warmth and patience — he took the time to listen carefully to our questions and provided thoughtful, genuine advice rather than just trying to sell.

Overall, it was a very positive experience, and I really appreciated his approach and professionalism.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Lovely team

Barry and Michael Lewis spent a few days doing some repairs on our house. The repairs were good and they are always a pleasure to have over. They are kind and knowledgeable and willing to help.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Andy was great

Andy was great. He came in and did the job quickly and efficiently. He was super friendly, knowledgeable and answered all my questions. Would highly recommend.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Would highly recommend Isaac Lewis

Isaac Lewis helped us through the whole process of buying our house. Although our chain below caused us issues the process with Hill and Isaac was faultless. Isaac was always very reassuring and communicative. Every time we had a question he was extremely forthcoming with helping us and always in a very friendly and polite manner. Would highly recommend Isaac to anyone who was thinking of going through the buying process.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

City Reach in Cambridge - Excellent service

We visited City Reach in Cambridge. Florence was welcoming and helpful before, during and after our visit. She followed up promptly when we asked for further information in relation to our specific circumstances. Excellent service!

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Isaac Lewis

I am very happy to leave this 5-star review for Issac Lewis. He demonstrated outstanding professionalism and care. He always explained everything clearly and thoroughly, and as many times as we needed. Communication was always prompt and helpful making this stressful experience go smoothly and less worrisome. Issac was reassuring and calm and trustworthy and well-managed.
We were lucky that we dealt with Isaac and we highly recommend him and the whole team.
Thank you Isaac, we appreciate your help.

10 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look