I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
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Review summary
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My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
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This company always deals with my orders in a timely manner, I receive regular updates from them on up to date offers on coin sets. My coins come well packaged so I receive my coins in pristine condit... See more
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Being a huge fan of both music icons ‘Pink Floyd’ and the amazing ‘Lord of the Rings’ movie trilogy, it was inevitable that I would order the silver versions of the Royal Mint released coins. Both a... See more
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Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use this company
Do not use this company. I made what I believed was a one-off purchase for a coin, only to later discover I had been signed up to a subscription without clear consent. There was no obvious or transparent explanation of any ongoing fees during the checkout process.
To make matters worse, they then took an additional £28 from my account. The lack of transparency around their subscription is extremely concerning.
I strongly advise others to avoid this company and be very cautious, as their practices feel misleading and unfair.
21 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to share this feedback.
We want to reassure you that it is never our intention to mislead customers. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation email, and again in the information sent with the first delivery. The ongoing monthly cost is also shown on the product page.
We’re very sorry this wasn’t clear in your case, and we understand how concerning unexpected charges can be. Please be assured that all subscriptions are completely flexible and can be cancelled at any time through your online account or by contacting our customer service team directly.
All items are covered by our 30-day returns policy, so if you’ve received anything you weren’t expecting, you can return it free of charge for a full refund.
Your feedback is extremely important to us, and we will use it to continue improving how we communicate subscription details. If you would like us to look into your account and resolve this for you, please don’t hesitate to get in touch — our team will be more than happy to help.
Very helpful
21 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that you found our service helpful. Our team always aims to provide friendly and knowledgeable support, so it’s great to know this made a positive difference to your experience.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch – we’re always happy to help.
Polite and fast responce to my request.
Polite and fast responce to my request.
Super product knowledge.
21 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review.
We’re really pleased to hear that you found our response polite and prompt, and that our team’s product knowledge met your expectations. Providing helpful and efficient service is very important to us, so your feedback is greatly appreciated.
We’ll be sure to share your kind comments with the team.
Freindly people.
I have found the staff, anyone in the office, very helpful and supportive. Also friendly at least l have a laugh with them. Thank you all for your help and time. And patience.🤗🤗🤗
21 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you so much for your kind words.
We’re delighted to hear that you’ve found our team helpful, supportive and friendly – it really means a lot to us. Creating a positive and welcoming experience for our customers is at the heart of what we do, so it’s wonderful to know you’ve even shared a laugh with the team along the way!
We truly appreciate your patience and your continued support, and we’ll be sure to pass your lovely feedback on to the team.
Call handler dealt with my enquiry…
Call handler dealt with my enquiry friendly and efficiently.
Listened to myself and gave me recommendations, to take , I am returning items, folder and 2 50ps coins as on a tight budget as I am not Working.
I have emailed you for barcode return sticker label to return good, I will get proof of postage incase items get lost in transit back to yourselves.
Kind regards,
Elaine Chapman 🌞
Thankyou,
20 April 2026
Unprompted review
Reply from The Westminster Collection
Dear Elaine,
Thank you so much for your kind feedback.
We’re really pleased to hear that our call handler was able to assist you in a friendly and efficient manner, and that they took the time to listen and offer helpful recommendations. Providing a supportive and understanding service—especially in situations like yours—is very important to us.
We can confirm that returning the items is absolutely fine, and it’s great that you’ll be obtaining proof of postage for peace of mind. Once your return is received, your refund will be processed promptly.
If you haven’t yet received your returns barcode, please don’t hesitate to get back in touch and we’ll be happy to resend it for you.
Kind regards,
The Westminster Collection Team 🌞
RIPOFF
If i could give a zero star that's what I would give because they don't make it clear that if you place an order you are also singing up to a subscription, as they have taken money out of my bank account i gave them a call to cancel and was told that no money would be taken and nothing else would be sent yet today a delivery from them was delivered so as i see it they are totally UNTRUSTWORTHY.
21 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you bringing this to our attention.
We’re especially sorry if it wasn’t made clear at the time of your cancellation that a further delivery may already have been in preparation for dispatch. We understand how frustrating this must have been, particularly after being advised that no more items would be sent.
Please be assured that you can return any unwanted items to us for a full refund. All deliveries are covered by our 30-day returns policy, and full return instructions will be included on the invoice inside your parcel. Once the items are received back with us, we will process your refund promptly.
If you need any further assistance with your return, our customer service team will be more than happy to help.
Your feedback is very important to us, and we will use this to improve how we communicate with our customers going forward.
Westminster Coin
Just wanted to update my details all done instantly thank you 🙂.
20 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback!
We’re really pleased to hear that updating your details was quick and straightforward. Making things easy and efficient for our customers is very important to us.
If you ever need any further assistance, our team is always here to help 🙂
Quick response great service
20 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review!
We’re really pleased to hear that you received a quick response and great service. Providing a prompt and helpful experience is very important to us.
If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
The Westminster Collection Team
Reply from The Westminster Collection
Thank you for your wonderful review!
We’re delighted to hear how much you love the coins and that you find them so beautiful. It means a lot to us to know our products are being enjoyed and appreciated.
If there’s ever anything we can help you with as you continue your collection, please don’t hesitate to get in touch.
Kind regards,
The Westminster Collection Team
Charged me £30 when I had never agreed…
Charged me £30 when I had never agreed to a subscription, the subscription they said I started apparently started on the 22nd of March, it hasn't been a month and I've been charged.
20 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. I’m really sorry to hear about your experience and understand how frustrating this must be.
We aim to make all subscription details clear at the point of purchase, including when a product forms part of an introductory offer that continues as a collection. This information is shown on the product page, during checkout, and in your order confirmation. I’m sorry if this wasn’t clear in your case.
Regarding the charge, subscription items are typically sent at set intervals, which may be less than a full calendar month from the initial order depending on the collection schedule. However, this should always be communicated clearly, and we appreciate your feedback on this.
Subscriptions can be cancelled at any time, and all items are covered by our 30-day returns policy for a full refund. If this hasn’t already been resolved, please contact our customer service team so we can look into your account and put things right as quickly as possible.
Kind regards,
The Westminster Collection Team
They stole £28.68 from my account
They stole £28.68 from my account , will report them to the bank .
20 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear how strongly you feel about this situation, and we completely understand why an unexpected charge would be upsetting.
Our aim is always to be transparent about any ongoing collections or subscriptions, with details provided during the ordering process and in your confirmation. However, we’re sorry this wasn’t clear in your case.
Please be assured that you’re not tied in — subscriptions can be cancelled at any time, and any items you’ve received can be returned within 30 days for a full refund.
We would genuinely like the chance to resolve this for you as quickly as possible. If you contact our customer service team, we can review your account, explain the charge, and arrange any cancellation or refund where applicable.
Your feedback is important to us, and we’re here to help put things right.
Missing Pieces
I have been collecting coins for a number of years and, for most of that time I've been using Westminster. Their sales team are very friendly, never pushy and will always accept your decision.
Recently, I had to call as an installment of an ongoing collection had arrived with the envelope not sealed and the contents missing. The lady I spoke to checked their availability, and dispatched a replacement the same day (Wednesday). The replacements arrived within two days (Friday).
It's a great company to deal with, and I'll be sticking with them.
15 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your fantastic and detailed review.
We’re delighted to hear that you’ve been collecting with us for a number of years and that our sales team have consistently provided a friendly and respectful service. It’s especially great to know you feel comfortable making your own decisions without any pressure—that’s exactly how we want our customers to feel.
We’re also very pleased that our team were able to resolve the issue with your missing delivery quickly and efficiently. Ensuring problems are handled promptly is really important to us, so it’s wonderful to hear your replacement arrived so swiftly.
Thank you again for your continued support—it truly means a lot to us. We look forward to helping you grow your collection for many more years to come.
A first-class company.
18 April 2025
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback.
We’re delighted to hear that you see us as a first-class company—this truly means a lot to the whole team. Providing a high standard of service and quality products is at the heart of what we do, so it’s great to know this has been your experience.
We look forward to continuing to serve you in the future.
As always the service is great
As always the service is great, and also the staff are friendly and helpful as always.
17 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your continued kind feedback.
We’re delighted to hear that you consistently receive great service from our team. It’s wonderful to know that our staff are making a positive impression by being friendly and helpful—this is exactly the experience we aim to provide every time.
We truly appreciate your support and look forward to assisting you again in the future.
I got scammed like the rest of u I…
I got scammed like the rest of u I cancled my subscription months ago and they’re sending me letters saying I owe them money absolutely wild if they continue to harass me even though I have cancled time ago I will be getting them done for harassment also I went through the purchase very carefully the first time round there was no mention of a membership at all
18 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback.
We want to reassure you that our intention is never to mislead or cause concern. Information about any subscription is provided on the product page, during the checkout process, and in the order confirmation. However, we’re sorry to hear that this was not clear in your case.
If you cancelled your subscription some time ago, we would like to look into this for you as a priority—especially regarding the letters you’ve received. This certainly isn’t the experience we want for our customers. Please contact our customer service team directly so we can review your account, confirm the cancellation, and resolve any outstanding concerns as quickly as possible.
Thank you again for bringing this to our attention, and we’re sorry for the frustration caused.
I was very happy with the response from…
I was very happy with the response from the very nice lady
17 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback.
We’re so pleased to hear that you were happy with the response you received and that our team member made a positive impression. Providing friendly and helpful service is very important to us, so it’s great to know this came across in your experience.
If there’s ever anything more we can help you with, please don’t hesitate to get in touch.
Very professional staff
Very professional staff, polite, friendly and helpful and quickly solve any problems or queries. Very pleased with the service thank you.
17 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback.
We’re really pleased to hear that you found our team professional, polite, and helpful. It’s especially great to know that your queries were resolved quickly, as providing efficient and friendly service is very important to us.
Your kind words mean a lot, and we’re delighted that you’re so pleased with the service. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
5-Star Products and Service
Westminster Collection offers a range of very impressive products, in particular their “Landmarks of the World” series. It is a pleasure collecting these and dealing with the company is very straightforward.
17 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re delighted to hear how much you’re enjoying the “Landmarks of the World” series—it’s a wonderful collection, and it’s great to know it’s bringing you pleasure. We’re also pleased that you’ve found the ordering process straightforward, as we always aim to make every interaction as simple and enjoyable as possible.
Your feedback means a lot to us, and we look forward to continuing to support you with your collection.
Reply from The Westminster Collection
Hi. Thank you for your comments and 5 star rating :) Sally
Telephone contact.
Having a query and being able to speak to someone direct was so much quicker and easier.
15 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found it quicker and easier to resolve your query by speaking directly with a member of our team. We always aim to provide a friendly and efficient service, so it’s great to know this made a positive difference to your experience.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
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