I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
Company replied
I have never felt the urge to review a company, albeit good or bad, but after my experience yesterday I felt compelled to. Their customer services was second to none, going above and beyond to help me... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick an great help fantastic thanks
Quick an great help fantastic thanks
31 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that you received quick and helpful service from our team. Providing prompt, friendly assistance is something we strive for, so it's wonderful to know we met your expectations. Thank you for your support and for taking the time to share your feedback.
Polite person
The woman i spoke to about my query was very polite and explained every thing in detail about my query,every thing I asked she was there to explain it all, glad I had someone who could help and know what i was on about. Mike
1 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review, Mike. We're delighted to hear that the member of our Customer Service team was able to help with your query and took the time to explain everything clearly and in detail. Providing knowledgeable, friendly, and helpful support is very important to us, so it's wonderful to know you felt listened to and fully informed throughout the conversation. We really appreciate your feedback and are pleased we could assist you.
Thankyou for allowing me extra time to…
Thankyou for allowing me extra time to settle my account .the oversight was my fault .much appreciated thankyou
2 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're pleased we could help by allowing you some extra time to settle your account, and we really appreciate your honesty regarding the oversight. Our team is always happy to work with customers to find a solution wherever possible. Thank you for your kind words and for taking the time to share your experience – it's greatly appreciated.
Except for the waiting time while…
Except for the waiting time while holding on to be put through I have been dealt with very well - clear and informitive
1 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your review. We're pleased to hear that, once connected, you were dealt with well and found our team to be clear and informative. We do appreciate your feedback regarding the waiting time and understand how frustrating delays can be. We're always looking for ways to improve our service, and your comments are valuable in helping us do that. Thank you for your support, and we look forward to assisting you again in the future.
I have contacted the Westminster…
I have contacted the Westminster collection twice and each time the person on the phone has been brilliant. They have on both occasions been polite and helpful and have resolved my problem. Well done 👍
1 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're delighted to hear that both of your experiences with our Customer Service team have been so positive. It's great to know that our team members were polite, helpful, and able to resolve your problems efficiently on each occasion. Your kind words and recognition mean a lot to us, and we'll be sure to pass your feedback on to the team. Thank you for your support, and we look forward to assisting you again in the future. 👍
Great customer service
Only a couple times have i needed to contact customer services, due to machine error, and both times the team have been extremely helpful and clear, they sorted my problems efficiently and politely.
2 June 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a kind review. We're delighted to hear that on the occasions you've needed to contact our Customer Service team, they were able to resolve your issues efficiently, clearly, and politely. Providing friendly, helpful, and knowledgeable support is very important to us, so it's wonderful to know that this was reflected in your experience. We really appreciate your feedback and look forward to assisting you again whenever you need us.
Absolute scam of a company - avoid at all costs!
I purchased the free Concorde 50 commemorative coin via a Facebook ad where you just pay the postage and get the coin free, as I have done with a number of other coin collection services with no issue at all.
I received the coin a few weeks later and though the packaging was very poor compared to other free coins I have ordered, I didn't really think anything of it and just noted that I wouldn't order any of their free coins again.
A few weeks later I had a notification from my bank saying The Westminster Collection had attempted to take £31.98 out of my account but were unable to due to insufficient funds.
I contacted my bank as I assumed this was an attempted fraudulent transaction but was told that I had been enrolled in a monthly subscription with The Westminster Collection without me knowing anything about it. The person I spoke to at that bank said this inertia selling happens all the time and advised I cancel the subscription.
I emailed The Westminster Collection telling them that I had NOT signed up to any subscriptions with them and to please remove my details from their database.
A few days later I received a letter from the Westminster Collection saying my next delivery for the Complete Concorde Commemorative Collection was enclosed and that I owed them £31.98 though nothing was enclosed apart from the account statement and an empty piece of cardboard packaging.
I received a letter today from their Debt Recovery Department today saying that there is an outstanding balance of £31.98 on my account and that this had now been passed to their debt recovery department for further action and that if I failed to make the payment within 7 days, a further admin fee of £30.00 would be added and they would seek legal action to recover the monies owed!
This is obviously very threatening and concerning, particularly as they haven't even sent the Coin that was apparently the second delivery in the Concorde commemorative collection that I didn't even sign up for in the first place.
I'm not quite sure how they are able to get away with this as having now done some research, it seems there are lots of people having the same issue. Absolute low life scammers -AVOID!
18 March 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience. We are very sorry to hear about the concerns you have raised regarding your order, subsequent communications, and the distress caused by receiving correspondence from our Debt Recovery Department.
We have requested your details through Trustpilot so that we can investigate this matter fully and review your account. We take feedback like this very seriously and would like the opportunity to understand exactly what has happened.
The details of any associated collection or subscription are provided within the original advertisement, on the product page, during the checkout process, in the order confirmation email, and again in the documentation included with the first delivery. We are sorry that this was not clear in your case and that you were left feeling unaware of any ongoing commitment.
All collections are of no obligation and can be cancelled at any time through your online account or by contacting us directly. Our team is always happy to help with any questions regarding an account or collection.
From what you have described, it also sounds as though the delivery may have arrived without the product enclosed. We would never ask a customer to pay for an item that they have not received, and this is something we will investigate as a priority when reviewing your account.
If you have not already done so, please contact our Customer Service team by phone or email. Our friendly, knowledgeable and empathetic team will be able to review your account, discuss the communications you have received, and work with you to resolve any outstanding concerns.
Thank you for bringing this matter to our attention. We look forward to speaking with you and finding a resolution.
Missing Coin
I received 3 envelopes on the same day. 2 had coins inside which I had ordered. One did not have a coin and the envelope was not securely stuck closed. Maybe the coin had fallen out, I do not know. After telling Westminster collection they have said they will replace the missing coin.
27 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're sorry to hear that one of your deliveries arrived without the coin you were expecting and that the envelope was not securely sealed when it reached you.
We're pleased that, after contacting our customer service team, we were able to arrange a replacement for the missing coin. We understand how disappointing it can be when an item does not arrive as expected, and we appreciate you bringing this to our attention.
Thank you for your patience and understanding. If there is anything further we can help with, please don't hesitate to get in touch with our customer service team, who will be happy to assist.
Notification of subscription sent by EMAIL after PURCHASING a single coin
Bought a single item.
Did not realise it enrolled you in a collection/subscription service nightmare, I checked and looked before buying anything, it is not on the Original Internet listing it is sent to you after the fact in an email😠 That was sorted into my junk folder
Contacted them to cancel.
Received written confirmation on 23 May that the collection had been cancelled.
Today Received another pile of junk in a unmarked box nothing to distinguish whom it is from.
Returns process has been difficult practically impossible as the post office collection service does NOT recognised the address 🙄
You're disabled and dealing with unwanted deliveries creates additional hassle, cost an wastes the time of my carers who are here to help me with care needs not to return cancelled unwanted toot!
30 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it must have been to receive a further delivery after receiving confirmation that your collection had been cancelled, particularly given the additional difficulties this created for you.
Information about our collections is provided during the ordering process, in the order confirmation email, and with the introductory delivery. However, we're sorry that this was not clear in your case and that important communications may have been missed.
We're also sorry to hear that you experienced difficulties with the returns process. We appreciate that this would be especially frustrating when dealing with mobility or accessibility challenges, and we understand the inconvenience caused to both you and your carers.
Your feedback is important to us, and we would encourage you to contact our Customer Service team if this matter has not already been fully resolved, so we can review what happened and ensure the appropriate action is taken. Thank you for bringing these concerns to our attention.
I was charged for an item I didn't…
I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved
For service 5star, because it was a situation of their making I gave a four
30 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review. We're pleased to hear that, after contacting us, the issue was resolved and that you were happy with the service you received from our team. We understand your concerns regarding the unexpected charge and appreciate your honest feedback. Comments like yours help us to improve our processes and customer experience. Thank you for recognising the efforts of our Customer Service team, and we're glad we were able to assist in resolving the matter for you.
Calm and attentive. The lady I spoke to was more than…
The lady I spoke to was more than helpful and very kind as I had got myself into a terrible muddle. Much appreciated to have someone who takes a bit more time and doesn’t make the customer feel bad. Thank you
29 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We're delighted to hear that the member of our team was able to help you through the confusion and take the time to resolve everything for you. Providing friendly, patient, and understanding service is very important to us, and it's wonderful to know that you felt supported and valued throughout the conversation. We really appreciate your kind words and will be sure to share your feedback with the team. Thank you for choosing The Westminster Collection.
Interesting site will a lot to explore
Interesting site will a lot to explore. Very supportive customer care, always there to help resolve any problem. Thanks.
29 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review. We're delighted to hear that you enjoy exploring our website and the wide range of products available. It's especially pleasing to know that you have found our Customer Care team supportive and helpful whenever you've needed assistance. We always strive to provide friendly and efficient service, and your feedback is greatly appreciated. Thank you for choosing The Westminster Collection.
They resolved a confusion with an order…
They resolved a confusion with an order that was made in error and refunded my card straight away really fast and efficiently.
29 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We're pleased to hear that our team was able to quickly resolve the confusion with your order and process your refund straight away. Providing fast, efficient, and helpful service is very important to us, so it's great to know we were able to assist you to your satisfaction. Thank you for taking the time to share your experience and for choosing The Westminster Collection.
Unless you do it on line no help can be…
Unless you do it on line no help can be given
28 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your feedback. We're sorry to hear that you found it difficult to get the help you needed.
While some services and offers are managed online, our Customer Service team is always happy to assist wherever possible. If there is anything we can help with, please contact us directly and we'll do our best to support you.
We appreciate you taking the time to share your experience. Sally
This company is predatory, and automatically signs you up to a recurring subscription.
They advertise free coins in which you only cover the cost for delivery, and then automatically sign you up to a self-renewing subscription. They evade legal action by making details regarding this unwanted subscription sign-up as unnoticeable as possible, as this company relies on the customer not noticing the fine print. I am a student and have very little money, thankfully that also means the funds did not exist in my account to unknowingly pay for this coin in the first place. It does not matter that you state information regarding this subscription sign-up upon purchase, as multiple people have expressed that this has happened to them too. This emerging trend suggests that this company has not accepted any responsibility nor taken any action towards ensuring the customer does not so easily sign up to this subscription service unknowingly.
If this standing charge is not cancelled after my return is made, or if my return is not received within a reasonable timeframe causing the 30 day return period to conveniently elapse, I will make it my mission to bring greater public awareness to this automatic-subscription feature so that others may not fall to this company's questionable sales approach.
28 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re sorry to hear you feel this way. The details of the collection and future deliveries are stated during the ordering process and within the order confirmation email, however we are sorry if this was missed.
We certainly do not aim to mislead customers and always encourage anyone with concerns about their account or collections to contact our Customer Service team directly with your details so we can help resolve matters quickly.
If you no longer wish to continue with the collection, this can be cancelled once your first delivery has been received, either by contacting us directly or online via www.westminstercollection.com/help/my-collections. Thanks, Sally
Absoloute farce of a company
Absoloute farce of a company. Purchased a pin badge via their offer through facebook. The offers are only to sneakily enrol you in a subscription package. The subscription is not clearly stated on facebook or at checkout. I am now being threatened with legal action. I advise anyone considering a purchase to avoid at all cost.
27 May 2026
Unprompted review
Reply from The Westminster Collection
Hi, We’re sorry to hear you feel this way. The subscription details are stated during the ordering process and within the order confirmation email, however we are sorry if this was missed.
If you ever do not wish to continue with the monthly collections, simply let us know once you have received your first delivery and we will be happy to cancel this for you. Customers ordering online can also manage their collections at www.westminstercollection.com/help/my-collections.
If you need any further help, please reach out to us directly. Thanks, Sally
Everyone was helpful and lovely
Everyone was helpful and lovely , it was a mistake on my behalf but that all got ignored and the problem was solved in a heartbeat, genuinely wonderful people
26 May 2026
Unprompted review
Reply from The Westminster Collection
Hi, Thank you so much for your lovely feedback.
We’re really pleased to hear that the issue was resolved quickly for you and that our team were able to help. Mistakes can happen, and we’re glad we could get everything sorted smoothly and leave you feeling well looked after.
Your kind words mean a great deal to us and will be shared with the team. Thank you again for taking the time to leave such a thoughtful review. :) Sally
In the four years I've been collecting…
In the four years I've been collecting coins and other memorabilia, I have always found them to be understanding, considerate, and very knowledgeable when offering new items to add to my ever growing collection. I cannot find anything to fault them on. I would highly recommend them to you whether you a new collector just starting out, or an established collector, you cannot go far wrong with Westminster Collections.
26 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you so much for your wonderful feedback and continued support over the past four years.
We’re delighted to hear that you have consistently found our team understanding, considerate and knowledgeable, and that we’ve been able to help you grow your collection over the years. It’s especially rewarding to know that you would recommend us to both new and established collectors alike.
Your kind comments mean a great deal to us and will be shared with the team. Thank you again for taking the time to leave such a thoughtful review. Sally
This company always deals with my orders in a timely manner.
This company always deals with my orders in a timely manner, I receive regular updates from them on up to date offers on coin sets. My coins come well packaged so I receive my coins in pristine condition. They also have a excellent customer service willing to help customers in anyway they can.
29 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your kind feedback. We’re delighted to hear that you are happy with both our service and the products you’ve received.
It’s great to know that your orders arrive promptly and that you find our updates useful. Your comments about our customer service team are especially appreciated, as we always strive to provide helpful and supportive service to all of our customers.
Thank you again for your continued support. Sally :)
Horrible company
Horrible company. Do not buy anything if you are in it for investment.its all crap and very over priced for what you receive.been buying silver ingots off them spent over £300 on them the silver value to sell would be about £150.rip off merchants.tried to charge me £30 for missing one payment.need I go on.wish I could leave you no stars.
26 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. We’re sorry to hear that you are unhappy with your experience.
We would like to clarify that our products are not sold or advertised as investment products, and values should not be compared solely against scrap silver prices. Our pricing reflects the design, collectability, licensing, edition limit, manufacturing and presentation of the products, alongside the silver content itself. We always encourage customers to ensure the product is right for them before purchasing.
We appreciate all feedback and are disappointed to hear that we did not meet your expectations on this occasion. If you wish to contact us directly we would be happy to look into this matter further for you and this will enable us to look at your account. Thanks, Sally
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