My specific query , request was dealt with promptly and with care. Good , top quality products can be found here , from classic collections to one off , unique commemorative issues. My proble... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Bought 1 coin and was charged for a subscription. Wasn't transparent to me at the time, really should make it clear if signing up to a subscription. Have returned for a full refund. Update; V... See more
Company replied
The products are excellent quality. They followed up my 'subscription' complaint professionally and in full. The customer journey through my ordering was not clear to me (still not) and my account en... See more
Company replied
My order of Christmas Robin took a while due to a stock shortage, didn't realise i subscribed to a set. but after a email all sorted , Customer Service first class ,
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.8
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing Pieces
I have been collecting coins for a number of years and, for most of that time I've been using Westminster. Their sales team are very friendly, never pushy and will always accept your decision.
Recently, I had to call as an installment of an ongoing collection had arrived with the envelope not sealed and the contents missing. The lady I spoke to checked their availability, and dispatched a replacement the same day (Wednesday). The replacements arrived within two days (Friday).
It's a great company to deal with, and I'll be sticking with them.
15 April 2026
Unprompted review
A first-class company.
18 April 2025
Unprompted review
As always the service is great
As always the service is great, and also the staff are friendly and helpful as always.
17 April 2026
Unprompted review
I got scammed like the rest of u I…
I got scammed like the rest of u I cancled my subscription months ago and they’re sending me letters saying I owe them money absolutely wild if they continue to harass me even though I have cancled time ago I will be getting them done for harassment also I went through the purchase very carefully the first time round there was no mention of a membership at all
18 April 2026
Unprompted review
I was very happy with the response from…
I was very happy with the response from the very nice lady
17 April 2026
Unprompted review
Very professional staff
Very professional staff, polite, friendly and helpful and quickly solve any problems or queries. Very pleased with the service thank you.
17 April 2026
Unprompted review
5-Star Products and Service
Westminster Collection offers a range of very impressive products, in particular their “Landmarks of the World” series. It is a pleasure collecting these and dealing with the company is very straightforward.
17 April 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for your comments and 5 star rating :) Sally
Telephone contact.
Having a query and being able to speak to someone direct was so much quicker and easier.
15 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found it quicker and easier to resolve your query by speaking directly with a member of our team. We always aim to provide a friendly and efficient service, so it’s great to know this made a positive difference to your experience.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Reliability and efficiency
Reliability and efficiency. This is my experience with the Westminster Collection and it has been built over several years. This is the reason, this company is my default brand when searching for numismatic products. Thank you very much.
16 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you’ve found our service to be both reliable and efficient over the years. It’s especially rewarding to know that we’ve become your default choice when searching for numismatic products – that means a great deal to us.
Providing high-quality products alongside a dependable and helpful service is at the heart of what we do, so your kind words are truly appreciated.
Thank you again for your continued support, and we look forward to assisting you with your collection in the future.
Finally a decent reply.
Called Customer Service as yet again Westminster sent around 6 coins in one package and charged me over £20 for postage and packing. This was the second time they had done this and on the first occasion when I called i was told there was nothing they could do. However when I called this time to complain again the service was excellent and quickly sorted. A refund of almost £18 was issued. The girl was very good and it was sorted within minutes. Why was the first call not sorted in the same manner. Thank you to the lady who dealt with my complaint.
15 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience with us.
We’re really pleased to hear that your recent contact with our customer service team was handled so efficiently and that the issue was quickly resolved with a refund. It’s great to know the advisor made such a positive impression and got everything sorted for you.
We’re sorry, however, that your previous call didn’t result in the same outcome. That’s not the level of consistency we aim to provide, and we understand why that would have been frustrating. Your feedback is important and will be shared with the team to help ensure we deliver a consistently high standard of service every time.
Thank you again for your comments, and if you need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
I'm very happy with how I was dealt…
I'm very happy with how I was dealt with well done 👏
14 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback! We’re really pleased to hear that you were happy with how your query was handled.
Providing a friendly and helpful service is very important to us, so it’s great to know our team made a positive impression. If you ever need any further assistance, please don’t hesitate to get in touch — we’re always here to help.
Thanks again for taking the time to share your experience!
Beware unwanted subscription
Ordered one coin from them introductory offer. Checked my bank today to see they have taken £30 out for a family collection subscription I wasn’t even aware I had signed up too. Crazy thing is if you go into your account and subscriptions there is no sign of it!!! You need to be sent the first order for it to appear. £30 is a lot of money. I’ve now cancelled and need to go through ordeal of sending back once arrived. I would love to know if this works for them?! How many people see they’ve been unwillingly subscribed and think oh yeah £30 a month great keep me subscribed love that. Avoid.
15 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially when you weren’t expecting the charge.
Our Subscription Introductory Offers are designed to be clearly explained throughout the ordering process, including on the product page, during checkout, and in the order confirmation. The full details of the collection, including future deliveries and pricing, are provided so customers can make an informed choice. That said, we appreciate that this may not have felt clear in your case, and we’re sorry for any confusion caused.
Subscriptions will appear in your account once the first item in the collection has been dispatched, which is why you may not have seen it straight away. We understand how this could be concerning and will pass your feedback on as we are always looking to improve transparency for our customers.
You’ve done the right thing by cancelling, and once your item arrives, you can return it using our 30-day free returns service for a full refund. Full instructions will be included with your delivery to make this as straightforward as possible.
If you need any further help or would like us to check your account, please don’t hesitate to contact our customer service team — we’re here to help and make this right for you.
Westminster Collection scam
WARNING! This company is behaving unethically. They prey on people’s patriotism, lure potential buyers in with “free” offers of poor quality products (badges, coins), then if you request the product they automatically sign you up as a subscriber and charge you later on for products they will send you that you did not request or want. This is all buried in the small print with lots of deep online clicks that most people don’t know about. Then when you ask them to unsubscribe you, the charge you for the product. If you don’t pay they threaten you with debt collectors. Watch out. It is a scam if not fraudulant.
15 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and how strongly you feel about this.
We want to reassure you that our intention is never to mislead or sign customers up without their knowledge. Details of any Subscription Introductory Offer are provided on the product page, during the checkout process, within the order confirmation, and again in the information sent with the first delivery. We understand, however, that this may not have felt clear in your case, and we take that feedback seriously.
All of our subscriptions are completely flexible — you can cancel at any time, and any items you receive are covered by our 30-day free returns policy, with full instructions included so you can return anything you do not wish to keep. We would never want a customer to feel pressured to keep products they didn’t intend to receive.
We’re also sorry to hear your concerns regarding communications about payments. This is not the experience we aim to provide, and we would really like the opportunity to look into this for you and resolve things properly.
Please do get in touch with our customer service team so we can review your account and assist further. Your feedback is incredibly important to us and helps us improve how we communicate with our customers.
Sorted with query within five minutes…
Sorted with query within five minutes and items received in two days brilliant service.
14 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback!
We’re delighted to hear that your query was resolved so quickly and that your items arrived within two days. Providing a prompt and efficient service is very important to us, so it’s great to know we delivered on this occasion.
We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
DO NOT BUY
DO NOT BUY! I purchased what I thought was 50p coin then a month later they tried to take £30 as a monthly subscription. Luckily my bank blocked it
14 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand how concerning this must have felt.
Our intention is never to mislead customers. Details of any subscription linked to an introductory offer are provided on the product page, throughout the checkout process, and in the order confirmation so customers can make an informed choice before completing their purchase.
We appreciate that this may not have been clear in your case, and we’re sorry for any confusion caused. Please be assured that all subscriptions can be cancelled at any time, either through your online account or by contacting our customer service team, who will be happy to help and ensure everything is resolved for you.
Your feedback is very important to us as it helps improve how we communicate with our customers. If you would like us to check your account or provide further reassurance, please don’t hesitate to get in touch.
Customer service
Customer service was very polite and courteous and explained the circumstances well.
13 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind feedback. We’re really pleased to hear that our customer service team were polite and courteous, and that they were able to clearly explain the situation for you.
Providing clear and friendly support is very important to us, so it’s great to know you had a positive experience. We truly appreciate you taking the time to share your review.
Reply from The Westminster Collection
Thank you for your review. We’re so pleased to hear that you found the ordering process quick and easy.
We always aim to make things as simple and straightforward as possible for our customers, so it’s great to know this was your experience. We really appreciate you taking the time to share your feedback.
Great company…
Small wait on phone but kept upto date on wait. Initial call handler was polite and helpful. He quickly passed me to the correct department. Again, a good experience. The man sounded genuinely cheerful and he explained everything and sent e-mail to again explain. Great experience.
13 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your experience. We’re really pleased to hear that, although there was a short wait on the phone, you were kept informed throughout.
It’s great to know that our team handled your enquiry efficiently, with the initial advisor quickly directing you to the right department, and that you found both colleagues polite, helpful, and genuinely cheerful. We’re especially glad the follow-up email helped to clearly explain everything for you.
Providing a friendly and seamless service is very important to us, so your feedback is truly appreciated. We’re delighted you had such a positive experience.
1st class operator
The customer service was 1st class. The operator was polite and exceptiona lly helpful.
13 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind words. We’re delighted to hear that you received first-class service and that our team member was polite and exceptionally helpful.
Providing friendly and supportive service is very important to us, so it’s great to know we made a positive impression. We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.