I was charged for an item I didn't recall ordering. The company tried talking a payment, but it got rejected. After I contacted them, the situation was resolved For service 5star, because it was a s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had to wait a long time for the call to be answered but once I was put through the colleague I spoke to was friendly and understanding, she explained everything clearly and made me feel like I mattere... See more
Company replied
I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
Company replied
I have never felt the urge to review a company, albeit good or bad, but after my experience yesterday I felt compelled to. Their customer services was second to none, going above and beyond to help me... See more
Company replied
Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Once I got through the long waiting time in the queue, the chap in customer service was lovely! Very helpful, friendly & efficiently dealt with my query quickly. Thank you.
14 May 2026
Unprompted review
Reply from The Westminster Collection
Hi. Thank you for taking the time to leave us a review.
We’re sorry to hear you experienced a longer wait than expected, but we’re delighted that once connected, our customer service team provided such a helpful and friendly experience. We’ll be sure to pass your kind comments on to the advisor involved.
Your feedback is truly appreciated and helps us continue to improve our service. Thank you again for your patience and support. Sally
Signed me up for a subscription I never opted in to (or had chance to opt out of)
Got a free (+£2.99 postage - I was aware of this at the time and agreed to this) 50p coin in commemoration of the Artemis launch (Return to the Moon). It arrived in time and was in good condition.
A month later and I'm charged nearly £30 pounds because they decided to sign me up to a subscription. Now you would think that if they were going to do this, they would write it somewhere, but no. I have almost fallen for the 'by buying this item you are agreeing to a subscription' thing many times before, and am aware of it and check for signs of it on everything I buy.
There was no opt-in, opt-out, or advertising that this would happen. I didn't even get an email alerting me my subscription was active, or that they were taking money for it.
This company needs to either stop signing people up without their knowledge to subscriptions, or at least provide some kind of tick box (like the 'I have read the terms and conditions' one that a lot of companies have) so that you have to somehow consciously understand what is going on. Otherwise it's a blatant scam through mis-advertising.
14 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear about your experience and appreciate you taking the time to leave such detailed feedback. We never aim to mislead customers, and information about any associated collection or subscription is provided on the product page, during checkout, within the order confirmation email, and again with the first delivery. We understand your concerns regarding how this was presented and are sorry that it did not feel clear or visible enough in your case. Customers can cancel at any time by contacting us or through their online account, and all deliveries are covered by our 30-day free returns policy for a full refund if unwanted. Your feedback is extremely valuable and will be shared internally as we continue reviewing and improving how we communicate our offers and subscriptions to customers.
Reply from The Westminster Collection
Thank you for your kind review! We’re delighted to hear that you received great and friendly service from our team. Providing helpful and positive customer care is always our priority, and your feedback means a lot to us. We look forward to helping you again in the future.
Sent me stuff that they never make…
Sent me stuff that they never make clear your signing up for and charged 30£! When I only wanted one coin, definitely set up to deceive you no matter what they are replying with here
19 March 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you feel this way, and we appreciate you taking the time to share your feedback. We never aim to mislead customers, and information about any associated subscription or collection is provided on the product page, throughout checkout, in the order confirmation email, and again within the first delivery. Customers can cancel at any time by contacting us or through their online account, and all deliveries are covered by our 30-day free returns policy for a full refund if unwanted. We understand your frustration and are sorry that the process did not feel clear in your experience. Your feedback is important and will be shared internally as we continue working to improve how we communicate our offers and collections to customers.
Don't order anything from this company…
Don't order anything from this company .. hidden subscription constantly trying to take money from my account after 3 attempts to stop it ..rude customer service ..DO NOT fall into this scam
14 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear about your experience and appreciate you taking the time to leave your feedback. This is certainly not the level of service we aim to provide, and we would very much like the opportunity to get this resolved for you.
We have requested your details through Trustpilot so that we can investigate this further and assist you directly. Our subscriptions can be cancelled at any time by contacting us or through your online account, and we’re sorry to hear you feel this was not handled appropriately in your case.
We take comments regarding customer service very seriously, as providing a friendly and helpful experience is extremely important to us. We hope to speak with you soon and work towards resolving your concerns.
Person I spoke too
Person I spoke too, was very helpful and sorted the issue without any fuss. He was genuinely a normal person which in itself is very rare these days.
13 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a lovely review. We’re delighted to hear that the issue was resolved quickly and without any hassle.
It’s especially nice to know that you found our team member approachable and genuine — providing friendly, down-to-earth customer service is exactly what we strive for. We’ll be sure to pass your kind comments on to the team.
Thank you again for your support and for choosing The Westminster Collection.
Worst Online Shopping Experience I've ever had
-10000/10
I'm never buying anything from here ever again.
Gave me a dodgy stupid coin (the plastic decor glued on top fell off in less than a day) and also, without clear warning, signed me up to a £28.99 monthly subscription. They've taken the money out of my account, I immediately phone up and email to ask for a refund and I'm told I'll have to wait for the stupid post to be delivered and then to go to the effort of posting it back all just to hope my money will be returned???
Scam. Utter rubbish. Terrible Quality. Terrible business practices. Don't ever waste your money here, I certainly won't.
14 May 2026
Unprompted review
Reply from The Westminster Collection
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating this situation must have been, particularly regarding the quality issue with your item and the concerns raised about the subscription and returns process.
All of our products are covered by a 30-day returns guarantee, and once returned, refunds are processed promptly. We’re sorry that this process caused additional frustration for you. Information regarding subscription collections is provided on the product page, during checkout, in the order confirmation email, and again within the first delivery, however we’re sorry to hear you felt this was not made clear enough in your case.
We would very much like the opportunity to investigate this further and help resolve your concerns. Please contact our customer service team directly or respond via Trustpilot with your details so we can look into this for you. Your feedback is important to us and will be shared internally.
If I could give minus 5 I would
This company use Inertia selling which is a banned practice under the Consumer Protection Act and Unfair Trading Regulations 2008. Inertia selling is where they send you products you never asked for then demand payment, I purchased 6 coins for £19 thinking it would be a nice gift for my 10 yr old. 4 weeks later, they started taking large sums of money from my account £31.98, next day £31.98, next day £60.96, all for coins I had zero interest in. They had no thought for whether my account might go overdrawn or that they may use up money that was allocated for bills. They are scammers and con artists. I did not sign up for a subscription, I only bought some coins as a one off and they have rinsed my account, please do not make any purchases with this company because once they have your card details, they will rinse you dry!!!
13 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We would like to reassure you that our intention is never to mislead customers or take payments without consent. Information about any associated collection or subscription is provided on the product page, throughout the checkout process, and within the order confirmation email. Customers can also choose to cancel at any time by contacting us directly or through their online account.
We understand your concerns regarding the payments taken and appreciate how upsetting unexpected charges can be. Any items received can be returned within our 30-day free returns period for a full refund, and our customer service team will always do their best to help resolve any issues quickly and fairly.
We’re sorry that your experience has left you feeling disappointed, and we will ensure your feedback is passed on internally as we continue to review and improve how we communicate our offers and collections.
Thank you
Thank you. It's been a strange year. I'm hopefully now able to get back to doing the things I love to do.
13 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re sorry to hear it’s been a strange year for you, but we’re so pleased to hear that things are starting to improve and that you’re hopefully getting back to doing the things you enjoy. We really appreciate your kind words about the service you received. Wishing you all the very best moving forward, and we look forward to speaking with you again soon.
I spoke to Diane today
I spoke to Diane today. As always, I got excellent customer service. What a pleasure to get problems sorted quickly and efficiently. Fantastic.
13 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We’re delighted to hear that Diane provided you with excellent customer service once again. It’s great to know your issue was sorted quickly and efficiently, and we’ll be sure to pass on your kind comments to her. We truly appreciate your continued support and look forward to helping you again in the future.
Why have you taken money from my…
Why have you taken money from my account when I haven't had any think from you
13 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear about your concern. Unfortunately, we’re unable to access account details through reviews, but our customer service team will be happy to look into this for you and explain any payment taken. Please contact us directly with your account details so we can investigate this as quickly as possible.
Scam
Scam. Purchased a coin and they set me up a subscription without my knowledge. First I knew was a month later when they charged my card. No emails prior to this charge to inform me.
12 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you were unhappy with your experience. We never want any customer to feel unaware of a subscription being activated. Information regarding subscription collections is provided on the product page, during the checkout process, within the order confirmation email, and again in the information included with the first delivery.
We’re sorry that this was not clear in your case and appreciate you taking the time to share your feedback. Comments like yours are important and help us review how we communicate our collections and offers to customers.
I received a very positive response…
I received a very positive response from Westminster Collection regarding my query about foam backing for my pin badges and they have said they will give me some free of charge.
12 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re delighted to hear that our team was able to provide a positive response to your query and arrange the foam backing for your pin badges free of charge.
We always aim to provide helpful and friendly service, so it’s wonderful to know this was reflected in your experience. Thank you again for your support and enjoy your collection!
Smashing company.
Mark from customer services was amazing. He was very polite and helped me sort out a problem in no time at all and really put my mind at rest. Wonderful company to buy from too, fabulous quality, regular deliveries and always on time.
11 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your fantastic review! We’re so pleased to hear that Mark was able to help resolve your issue quickly and put your mind at rest. We’ll be sure to pass your kind comments on to him.
It’s also wonderful to hear that you’re happy with the quality of our products and the reliability of our deliveries. Thank you for your continued support and for choosing The Westminster Collection.
Brilliant service and super helpful
Brilliant service and super helpful.
Thank you very much 👍👍👍🥂💝
11 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review! We’re delighted to hear that you found the service brilliant and our team super helpful. Your kind comments mean a lot to us, and we’ll be sure to share them with the team. Thank you again for your support and enjoy your collection!
They have hiden cost subscription !!!!
They have hiden subscription !!!!
Not recomand !!
Catch new customer with just delivery cost just to register your card and after a month take 30£ off straight from your acount without any notice !!!
11 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you feel disappointed with your experience. We never want any customer to feel misled. Information regarding subscription collections is provided on the product page, throughout the checkout process, within the order confirmation email, and again in the paperwork included with the first delivery. Customers are free to cancel their subscription at any time through their online account or by contacting our customer service team directly.
We appreciate you taking the time to share your feedback, as it helps us review how we communicate our offers and collections more clearly to customers.
Very sneaky
Very sneaky. I paid for postage and packaging as advertised for a free coin. Which is a lovely coin. Service was great. The not so great bit is they somehow signed me in to a subscription that I did not agree to, or I would not have bothered. Thankfully they tried to take the £28.98! (Inc postage) from my internet banking card with zero funds. So I managed to cancel the subscription I did not set up. Very crafty!! Will not use again incase I get suckered in to another subscription. Be careful before purchase and be sure to read the nano print or invisible ink somewhere on the page.
11 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you were disappointed with your experience, although we’re pleased to hear that you were happy with the coin itself and the service you received. We never want any customer to feel caught out or misled. Information regarding subscription collections is included on the product page, during the checkout process, within the order confirmation email, and again in the information included with the first delivery. Customers can also cancel at any time through their online account or by contacting our customer service team directly.
We appreciate you taking the time to share your feedback, as comments like yours help us review how clearly we communicate collection information to customers. We’re sorry that this experience has left you feeling unable to shop with us again.
Prompt and Professional…
My query was dealt with promptly and professionally. It was explained the type of coin I'd have received to make up the collection. This helped immensely and resolved my query.
6 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re pleased to hear that your query was dealt with promptly and professionally by our customer service team.
It’s great to know that the explanation regarding the type of coin included in your collection helped resolve your query and provided reassurance. Delivering clear and helpful support is very important to us, and your feedback is truly appreciated.
Thank you again for taking the time to share your experience.
Customer Interaction experience
I was happy with my interaction with Westminster C/S/A. Details below
.1) Friendly approah
2) Proffesional manner
3) Good listener
4) Patient
5) Resolved the Questions l had called about my
outstanding order.
8 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful review. We’re delighted to hear that you were happy with the service you received from our Customer Service Advisor.
It’s great to know that you found the team member friendly, professional, patient, and a good listener, and that they were able to resolve the questions regarding your outstanding order. Providing helpful and supportive service is very important to us, so your feedback is truly appreciated.
Thank you again for taking the time to share your experience.
Ended up in a subscription even though…
Ended up in a subscription even though I bought one item only, so I’ve been charged for something I don’t want.
As per other reviews, this seems to be a thing they do, not making anything clear. Very very sus.
8 May 2026
Unprompted review
Reply from The Westminster Collection
We’re sorry to hear that you’re disappointed with your experience. We would never intentionally sign customers up to a subscription without informing them, and details of any collection or ongoing subscription are provided on the product page, during checkout, and within the order confirmation email.
We understand that this may not have been as clear as you expected, and we’re sorry for any frustration this has caused. All collections can be cancelled at any time through your online account or by contacting our customer service team directly. If any unwanted items are received, they are also covered by our 30-day free returns policy for a full refund.
We appreciate your feedback, as it helps us review and improve how we communicate this information to our customers.
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