I ordered a centenary of Queen commotative coin from Westminster collection online. There was no indication I was signing up for a subscription. Upon noticing more money being taken from my bank acco... See more
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My questions about collections were answered by CS. Was number 9 in queue on the telephone before getting through. Information should be available on the website it emailed after placing an order then... See more
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This company always deals with my orders in a timely manner, I receive regular updates from them on up to date offers on coin sets. My coins come well packaged so I receive my coins in pristine condit... See more
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Being a huge fan of both music icons ‘Pink Floyd’ and the amazing ‘Lord of the Rings’ movie trilogy, it was inevitable that I would order the silver versions of the Royal Mint released coins. Both a... See more
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Company details
Information provided by various external sources
Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries.
Contact info
PO Box 4848, BH12 9GB, Poole, United Kingdom
- 0333 0032 777
- enquiries@westminstercollection.com
- www.westminstercollection.com
3.7
Average
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service. Enquiry was dealt with very efficiently.
5 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review. We’re delighted to hear that your enquiry was dealt with efficiently and that you received excellent customer service from our team. We really appreciate your feedback and look forward to helping you again in the future.
The customer service agent was…
The customer service agent was brilliant as I had some trouble with placing an order via a couple of order references, the agent resolved this issue, and found the items with a special order being placed with one of these, as I was informed there was only one item left in stock. Both of these were notified via the normal notification route, and sent onto myself with the normal delivery taking place.
27 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a detailed review.
We’re delighted to hear that our customer service agent was able to help resolve the issues you experienced when placing your order. It’s great to know they were able to locate the items for you and arrange a special order, especially with limited stock available.
We’re also pleased that everything was confirmed clearly and delivered to you through the usual process.
Your feedback means a lot to us, and we’re glad we could provide a smooth and positive experience. If you ever need any further assistance, please don’t hesitate to get in touch.
DISGRACEFUL COMPANY. AVOID
EDIT: After this review I was asked for further info which I gave. No response. I've also tried yet again to return the coins and the free returns with Royal Mail doesn't recognise my account number! I am waiting to hear from Trading Standards as of 9/5/26.
I am at my wits end with this Company. I ordered what I thought was a one off collection. Beautiful coins, happy. Then I get another and another. I cancelled my subscription. Then I get another collection that I did not order. I decided to remove my payment card thinking this would stop them. It didn't. I receive yet another set of coins. I couldn't believe it. I tried to get into my account, but couldn't. The request on their website didn't produce any link to reset my password. I emailed. I wanted them to make sure my subscription was definitely cancelled as I didn't want anymore coins. Told me how to return the coins and said another reset link would be sent. Didn't receive the link. I was going to stupidly pay for more coins I did not order. I then looked up subscription scans abd saw that if you receive items you didn't order you had rights under an Act which I cant remember now. I wrote saying I do not have do pay, so come and collect Another email saying when can they collect. I replied. Get another email saying give them a ring to arrange. By now I am feeling incredibly harrassed and upset. I am not going to spend any more time on these unsrupulous people. They can just send someone to collect as I told them days to avoid. Today I get an email saying DO NOT IGNORE and they are threatening to take me to Court. How I am feeling right now is so damn stressed. I have now send an email to Trading Standards as I am pulling my hair out.
AVOID THIS COMPANY. YOU'LL BE RECEIVING COIN COLLECTIONS FOREVER THAT YOU NEVER ORDERED. STILL ONGOING AS OF 4TH MAY
15 January 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we can understand how stressful and frustrating this situation must feel.
This is certainly not the level of service we aim to provide, and we’re very concerned to hear about the issues you’ve had with continued deliveries, difficulty accessing your account, and the communication you’ve received.
Our collections are designed to be completely flexible, and customers can cancel at any time. We also clearly communicate when an item is part of a collection throughout the ordering process and in confirmation emails. However, we’re sorry that this hasn’t been your experience, and that things have not been resolved when you contacted us.
We would never want any customer to feel harassed or unsupported, especially when trying to resolve an issue. The situation you’ve described is something we take very seriously.
We have requested your details so that we can investigate this fully and get everything sorted for you as quickly as possible. This will allow us to:
Confirm the status of any subscriptions
Stop any further unwanted deliveries
Arrange collection or return of any items received
Review the communications sent to you
Please be assured that we want to resolve this for you and bring the matter to a close as quickly and smoothly as possible.
Thank you for bringing this to our attention.
Reply from The Westminster Collection
We’re sorry to hear that you feel this way.
Our £1 coin offers are designed as an introductory promotion, allowing customers to start a collection at a low initial cost, with a small postage charge to cover delivery. We understand that this may not appeal to everyone, and we appreciate your feedback.
Where an item forms part of an ongoing collection, this is clearly outlined on the product page, during checkout, and in the order confirmation so customers can make an informed decision before purchasing.
If you have any concerns about an order or would prefer not to continue with any collection, our customer service team will be more than happy to assist you.
You just contacted me to explain i had…
You just contacted me to explain i had already ordered this coin .I was just ordering one for my granddaughter who lives in Wales you informed me of this my fault and thanks
4 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re pleased to hear that our team was able to contact you and clarify that the coin had already been ordered. It’s great to know the situation was resolved quickly and to your satisfaction.
We really appreciate your understanding, and if you ever need any further assistance—whether it’s for yourself or gifts for family—please don’t hesitate to get in touch. We’re always happy to help.
Excellent response as always
My phone call was answered quickly and my request was dealt with immediately and satisfactorily. Thank you.
2 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re really pleased to hear that your call was answered quickly and that your request was handled promptly and to your satisfaction. Providing efficient and helpful service is very important to us.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
History in coins
Following the, as usual, polite response, I learned of a new Patron Saint I had never heard of.
Thanks to the Patron Saint 50p collection, I found out about St Sampson, who is the Patron Saint of Guernsey.
He was born in the late 5th century in Wales and was one of the 7 founders of Brittany. He arrived from Brittany in the 6th century, bringing Christianity to the islands. The later church was consecrated on 22nd May 1111.
2 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely review.
We’re so pleased to hear that you had another positive experience with us and enjoyed the information included with your Patron Saint 50p collection. It’s great to know that you found it both interesting and informative—discovering the stories behind these historical figures is a big part of what makes the collection special.
We’re always happy to provide a polite and helpful service, and it’s wonderful to hear that this continues to be your experience.
Thank you again for your support, and we look forward to helping you with your collection in the future.
A star customer service
I've only dealt with the Westminster Collections company twice, both times over the phone with a lady cc alled Diane. She has excellent customer service, is very polite, understanding and helpful. She understood my situation and showed her empathic side in every way possible. I would definitely recommend this company and I myself will surely go to them for future dealings. thank you Diane, you're an absolute star.
1 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave such a wonderful review.
We’re absolutely delighted to hear about your positive experiences with Diane. It’s fantastic to know that she provided such polite, understanding and empathetic service, and that she was able to support you so well during your calls.
Delivering this level of care and professionalism is exactly what we strive for, so your kind words will mean a great deal to her and the wider team.
Thank you again for your recommendation – we look forward to assisting you again in the future.
Spoke to a lovely gentleman didnt catch…
Spoke to a lovely gentleman didnt catch his name but was very understanding and helpful. Felt comfortable and not awkward to be able to phone up again for any other issues. Very good service
1 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re delighted to hear that you had such a positive experience with our team. It’s great to know that the gentleman you spoke to was understanding and helpful, and that he made you feel comfortable reaching out to us again.
Providing friendly and supportive service is really important to us, so your feedback means a lot. If you ever need any further assistance, please don’t hesitate to get in touch – we’re always here to help.
I had put an order in but when I read…
I had put an order in but when I read my statement I noticed that I had missed something of it so I phoned up and it was amended straight away
1 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to leave your review.
We’re really pleased to hear that once you got in touch, your order was amended straight away. Our customer service team always aim to be helpful and resolve any issues as quickly as possible.
If you ever have any further questions or need assistance in the future, please don’t hesitate to get in touch – we’re always happy to help.
I ordered 4 items after making an…
I ordered 4 items after making an account and entering my card details so as far as I knew the moneys gone and items I ordered would be with me a soon as they can. I then received an email receipt/invoice listing the 4 items and informing me that the money will be taken once the items have been dispatched which I have no problem with. I then go onto my online banking and it says I have 2 pending transactions, not 1 but it doesn’t say any more than that but I know iv only granted one transaction. I then googled the company to see if anyone has experienced this and sure enough almost everybody has had the same problem, buying a single item atomically signs you up for a subscription service. Apparently it’s very clear that that’s what is happening but I didn’t see it and thousands of others didn’t see it so how clear was it really? I then figured I’d get ahead of these payments being taken and cancel everything because they claim to be very helpful with this time of situation. Sooo I go back to the site to log in and it tells me my accounts has been deactivated and I need to verify my accounts I just have to go though the email they send me for verification, I look and there is no email from them apart from the original bill. I then use there help section which was useless but it eventually told me to email them with my problem and they’ve ignored me. If the items show up I’m ok with that as that’s exactly what I wanted but if a second payment comes out it’s theft as I have absolutely no way to stop it.
30 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience, and we appreciate you taking the time to explain everything in detail.
We understand how concerning it must be to see multiple pending transactions and feel unsure about what you’ve agreed to. To clarify, when placing an order, an initial authorisation can sometimes appear on your account. This doesn’t mean multiple payments will be taken, and any funds are only captured once items are dispatched, as mentioned in your confirmation email.
Regarding the subscription concern, we’re sorry this wasn’t clear to you at the time of ordering. Our intention is always to be transparent, and information about any Subscription Introductory Offer is shown on the product page, during checkout, and in the confirmation email. That said, we recognise that this may not always feel obvious, and your feedback is important in helping us improve how we present this information.
We’re also very sorry to hear about the issues accessing your account and not receiving a verification email. This is certainly not the experience we want for our customers. Emails can occasionally land in spam or junk folders, but if you’ve already checked and still haven’t received anything, our team would need to look into this for you as a priority.
We can reassure you that subscriptions are completely flexible and can be cancelled at any time, and any unexpected deliveries can be returned free of charge within our 30-day returns period for a full refund.
Please could you try contacting us again with your details so we can urgently review your account, confirm the status of your order, and ensure no unwanted payments are taken. We’re here to help and will make sure this is resolved for you as quickly as possible.
Thank you again for bringing this to our attention.
Polite and efficient staff
Polite and efficient staff, resolved issue quickly.
30 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your kind review.
We’re really pleased to hear that our team were polite and efficient, and that your issue was resolved quickly. Providing a helpful and friendly service is very important to us, so it’s great to know we met your expectations.
If you ever need any further assistance, please don’t hesitate to get in touch – we’re always happy to help.
Beautiful Silver and Gold Coins
Such an amazing selection of beautiful silver and gold proof coins.
1 May 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your lovely feedback.
We’re delighted to hear that you’re enjoying the selection of our silver and gold proof coins. We take great pride in offering a wide range of beautifully crafted pieces that celebrate important moments in history.
It’s great to know this has stood out to you, and we hope you continue to enjoy growing your collection with us. If you ever need any assistance, our team is always happy to help.
Unauthorised Charge and Unsolicited Delivery
I was charged £28.99 for an overdue balance that I do not recognise or accept.
I did not subscribe to any ongoing service or agree to any recurring payments. My only authorised transaction was for a single badge. Despite this, I later received an item I did not request, followed by an invoice.
This appears to be an unauthorised charge. I have requested that the invoice be cancelled and offered for the unsolicited item to be collected from my address.
This experience raises serious concerns around billing practices and transparency. I would advise others to be cautious before making any purchase.
1 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your experience and understand your concerns regarding the charge and the unexpected item.
Our intention is always to be clear when an order forms part of an ongoing collection. Details of any subscription or future deliveries are provided on the product page, during checkout, and within the order confirmation. However, we’re sorry this was not clear in your case and appreciate how frustrating this must be.
As mentioned, all collections are completely flexible with no obligation, and you can cancel at any time. Any items you did not request can be returned within our 30-day returns period for a full refund, and we can also assist with arranging this for you.
We’re glad to see you’ve already been in touch regarding cancelling the invoice and arranging a return. If this has not yet been resolved, please contact our customer service team directly so we can review your account in detail and ensure everything is corrected as quickly as possible.
Your feedback is very important to us, and we take concerns around transparency seriously. Thank you for bringing this to our attention.
Misleading Offer and Unauthorised Subscription Charge
I purchased two coins under an offer that clearly stated I would only need to pay £4.99 for postage. However, after a month, I discovered that £29 had been deducted from my account for a so-called “subscription,” which I was not made aware of at the time of purchase. This is entirely unacceptable and appears to rely on misleading marketing practices. I did not knowingly agree to any subscription, and I consider this charge to be unjustified.
I would like to return both coins and request a full refund of all charges incurred.
30 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We’re really sorry to hear that this has caused frustration and concern. This is certainly not the experience we want for our customers.
Our Subscription Introductory Offers are designed to be clearly communicated on the product page, throughout the checkout process, and in your order confirmation. We’re sorry if this was not clear at the time of your purchase.
As advised, you are absolutely able to return both coins for a full refund. Once the items are received back with us, any charges incurred can be reviewed and refunded accordingly.
If you haven’t already, please contact our customer service team who will be more than happy to assist you with arranging the return and ensuring everything is resolved as quickly as possible.
Your feedback is very important to us and helps us improve how we communicate with our customers. We’re sorry again for the inconvenience caused.
Free actually means stealth subscription
Was unaware that by accepting the free gift if of a concorde coin, automatically signed me into a monthly subscription.
I only found out when I saw a payment coming out of my credit card. I was totally misled and surprised these tactics are legal.
30 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really sorry to hear that this came as a surprise and caused concern. Our Subscription Introductory Offers are intended to be clearly outlined on the product page, during the checkout process, and within the order confirmation. We’re sorry if this wasn’t clear in your experience.
We understand how worrying it can be to notice an unexpected payment, and we appreciate you bringing this to our attention. Please be assured that all subscriptions can be cancelled at any time, and any items you receive are covered by our returns policy, allowing you to return them for a full refund if they’re not wanted.
If you haven’t already, we would encourage you to contact our customer service team, who will be more than happy to review your account, ensure everything is cancelled, and assist with any returns or refunds.
Your feedback is very important to us as we continue to improve how we communicate with our customers.
Absolute con artists.
Absolute con artists.
Offer a single coin at postage and packing price only then scam you into a subscription that debits money without authorisation.
Tried to speak to Kelly (customer services) who was very patronising and condescending.
I strongly believe these sales tactics are designed to trick the older generation into a subscription they did not sign up for or want.
This company should hold their heads in shame at their sales tactics.
30 April 2026
Unprompted review
Reply from The Westminster Collection
We’re really sorry to hear about your initial experience and the concerns you’ve raised regarding the ordering process and how the subscription was communicated. Please be assured that our intention is never to mislead. I'm sorry that the information regarding the subscription wasn't clear in this case.
We’re also very sorry to hear how you felt during your interaction with our customer service team. This is not the standard of service we aim to deliver, and your feedback has been taken on board.
We’re pleased that we’ve now been able to speak with you directly and resolve this matter. Your feedback is incredibly valuable and helps us continue to improve both our service and communication.
Thank you again for bringing this to our attention.
Excellent range of products
Excellent range of products, customer service and communications are outstanding.
30 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your wonderful feedback!
We’re delighted to hear that you’re enjoying our range of products and that our customer service and communications have met your expectations. Providing a high level of service and keeping our customers well informed is something we take great pride in.
Your kind comments mean a lot to the team, and we look forward to continuing to support you in the future.
Quick response to my concerns
I placed an order for an item which required a payment of “£2.99 upon despatch”. The details on my bank app to approve the payment showed a payment of £0.00. I therefore cancelled the order as I was wary that more than £2.99 would be deducted from my account. Received prompt and satisfactory response explaining why payment was shown as £0.00. I will re-order.
30 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for your feedback.
We completely understand why this may have caused concern, and you were right to be cautious when reviewing the payment request.
To clarify, for orders like this, payment is only taken upon despatch of the item. This means that when your bank asks you to approve the transaction, it may initially show as £0.00, as no funds are taken at that stage. The full amount (in this case £2.99) is only charged once the item is ready to be sent.
We’re sorry for any confusion this may have caused, and we appreciate you bringing it to our attention as it helps us improve how we communicate this process to our customers.
If you would still like to place the order or have any further questions, our customer service team would be more than happy to help.
I resent the fact that by accepting the…
I resent the fact that by accepting the free gift if a spitfire pin , automatically signed me into a contract , to pay a monthly subsription £22
I panicked when i saw the payment go out of ny bank
I called customer services an cancelled
The staff were very nice and said i could claim a refund on return of the goods already sent out . Too late to cancel . But stopped all further payments
27 April 2026
Unprompted review
Reply from The Westminster Collection
Thank you for taking the time to share your feedback.
We’re really sorry to hear how this situation made you feel, and we understand how concerning it must have been to see an unexpected payment leave your account.
Our Subscription Introductory Offers are designed to be clearly communicated throughout the purchase journey, including on the product page, during checkout, and in your order confirmation. We’re sorry if this wasn’t clear in your experience.
We’re pleased to hear that you were able to get in touch with our customer service team and that they were helpful in cancelling the subscription and explaining the next steps. As advised, you can return the items you’ve received for a full refund, and we’ll process this as soon as they arrive back with us.
It’s good to know that all further payments have now been stopped, but we’re sorry again for any stress or inconvenience caused. Your feedback is really important and helps us improve how we communicate with our customers.
If you need any further assistance with your return or refund, please don’t hesitate to get back in touch.
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