WestendDJ Ltd Reviews 

2,057
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast next-day delivery and well-packaged items that consistently arrive in perfect condition ready for use. People also appreciate the exceptionally helpful staff both in-store and on the phone, who provide valuable technical advice and quick support. Consumers find the website very easy to navigate, making online ordering a smooth and pleasant process from start to finish. Though some customers experienced frustrating delivery delays or unexpected courier issues that impacted their overall scheduling. A few reviewers also noted difficulties with longer waiting times for replacements or missing communication regarding their pending orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting fast and on-time shipping... See more

Product

Consumers find product satisfaction to be high, praising the excellent quality, performance, and affordable... See more

Service

Customers consistently note positive experiences with service, highlighting the professional communication... See more

Order

Clients share positive opinions on order, highlighting the straightforward online ordering process and fast,... See more

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,057)

310 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant company

Great website, easy to make order & fast delivery. Speakers are brilliant & sound perfect

20 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Peter.

Best regards

Gavin

Rated 5 out of 5 stars

My first stop for music gear

My first stop for music gear. Always best prices and delivered quicker than amazon Prime. I have no worries when ordering from WestendDJ. Thank you.

25 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mark.

Best regards

Gavin

Rated 5 out of 5 stars

Great Company

Great company that care’s and took the time to call me to resolve a delivery issue

13 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Andy,

I'm sorry to hear that your recent transaction has left you feeling like this. Everything that I can see from this end suggests that the issue stems from a DPD delivery issue. I've left you a message on the number provided and hope you can call me back to help me with my investigation.

Best regards

Gavin

Rated 5 out of 5 stars

Spoke to Toby in the store to answer a…

Spoke to Toby in the store to answer a question on pricing. Retail price of mixer bundle was amongst the best. Delivered the next day for a small extra amount. A job well done from WestendDJ.

10 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Giles.

Best regards

Gavin

Rated 5 out of 5 stars

Very Professional!

Very Professional!! I brought the wrong size Controller bag!! They swapped it for next size up? Without any fuss!!

10 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Aitch.

Best regards

Gavin

Rated 5 out of 5 stars

Very prompt service no fuss

Very prompt service no fuss , item arrived earlier than expected great value price

26 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent customer service

Bought 3 x PAR lights. One was unfortunately faulty but I received excellent customer service, easy return procedure and quick replacement. Many thanks

23 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Ellie,

Sorry to hear you had an issue with one of your products, I'm glad we were able to replace it for you. Thanks for taking the time to leave us a review.

Best regards

Gavin

Rated 5 out of 5 stars

Westend DJ are my #1!!!

West end DJ have an outstanding selection of products and their 0% finance was a standout offering in the market and definitely sweetened the deal. Thoroughly recommend to any DJs, whether budding amateurs or serious pros, super happy with my AlphaTheta XDJ-AZ!!

3 February 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Decks and mixer

Great service thanks

16 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Rob.

Best regards

Gavin

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