WestendDJ Ltd Reviews 

2,057
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast next-day delivery and well-packaged items that consistently arrive in perfect condition ready for use. People also appreciate the exceptionally helpful staff both in-store and on the phone, who provide valuable technical advice and quick support. Consumers find the website very easy to navigate, making online ordering a smooth and pleasant process from start to finish. Though some customers experienced frustrating delivery delays or unexpected courier issues that impacted their overall scheduling. A few reviewers also noted difficulties with longer waiting times for replacements or missing communication regarding their pending orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting fast and on-time shipping... See more

Product

Consumers find product satisfaction to be high, praising the excellent quality, performance, and affordable... See more

Service

Customers consistently note positive experiences with service, highlighting the professional communication... See more

Order

Clients share positive opinions on order, highlighting the straightforward online ordering process and fast,... See more

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,057)

310 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I was looking for sandick X rekord box…

I was looking for sandick X rekord box pendrive. And it has been out of stock for a long time. So I am little bit upset please. Let me know as soon as it is available.
Thank you,
Regards,
Kunal Fulara.

1 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Kunal,

Sorry to hear that you're upset about the lack of stock of the Sandisk/AlphaTheta Rekordbox USB key. I noticed that this wasn't part of the order you placed, and sadly I have some bad news - the product has been discontinued and no new stock is available (this is due to increasing memory costs).

Sorry we're not able to help you with the product you're looking for.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent!

Excellent!! 👌

11 August 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review.

Best regards

Gavin

Rated 5 out of 5 stars

Went yesterday to buy a DJ Controller

Went yesterday to buy a DJ Controller, pair of speakers, and also bought a nice midi controller. Had a stellar experience. They are so kind, helpful and knowledgable. Even helped me pack everything up and point me to a good Uber pick up spot. 10/10 experience.

16 May 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Shamir.

Best regards

Gavin

Rated 4 out of 5 stars

Order on Thursday paid for Saturday…

Order on Thursday paid for Saturday delivery and I was undoing the box by eleven happy days all ok they even helped me with the update when I popped in the store on my usb stick

24 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Christopher.

Best regards

Gavin

Rated 5 out of 5 stars

Went in-store and got some solid…

Went in-store and got some solid advice, experimenting and getting hands on with different kit. Bought online and it arrived the next day.

Would totally recommend.

27 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review James.

Best regards

Gavin

Rated 5 out of 5 stars

Great service 👍🏻

Speedy delivery, easy to use website. Items showing "in stock" were in stock unlike numerous other sites tried. Simple comms and arrived as expected. Thanking you.

6 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your feedback Stu.

Best regards

Gavin

Rated 5 out of 5 stars

Just received my Pioneer XDX-RX3

Just received my Pioneer XDX-RX3 as an upgrade to my current system.
Absolutely delighted with the decks. Delivery was exceptional. First time using this company and certainly won’t be the last.
Thank you.

6 May 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mark, I hope you enjoy the RX3!

Best regards

Gavin

Rated 5 out of 5 stars

Quick friendly service

Quick friendly service. Items arrived promptly. Recommended

29 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review James.

Best regards

Gavin

Rated 5 out of 5 stars

Recently bought new headphones for…

Recently bought new headphones for DJing and music production off of WestendDJ. Product is amazing, top shelf quality at a good price and well delivered in good packaging and on time.

Will be buying more gear from the guys in future :)

27 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your custom and taking the time to leave this review John.

Best regards

Gavin

Rated 5 out of 5 stars

We bought the pioneer DJ RX3 and came…

We bought the pioneer DJ RX3 and came in to the shop regarding wires and use an Kai was incredibly helpful. I would highly recommend Westend DJ for anyone looking to buy kit as they are so friendly and helpful….. I had phoned a few days previously and Kai remembered the details. Great customer service. Thank you

22 April 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review - I'll pass your kind words onto Kai.

Best regards

Gavin

Rated 5 out of 5 stars

The information was first class and the…

The information was first class and the staff was very helpful with helping me to make a decision about the specific equipment I needed, the shop attendant David helped me so much he was so thorough in his assessment and I made up my mind to buy the equipment after listening to, the staff is first rate I always go there and definitely would recommend anyone who need dj stuff to buy it there also it was delivered when they say it would be I’m impressed thanks west end dj

21 April 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Ian, I'll pass your kind words on to David.

Best regards

Gavin

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