WestendDJ Ltd Reviews 

2,060
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 323 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast next-day shipping options and the smooth, easy-to-navigate online ordering process. Staff members are widely appreciated for being extremely helpful, highly knowledgeable, and always ready to provide fantastic in-store advice. Many buyers also discuss the excellent product selection and wonderful competitive prices available across the entire store. Some people were dissatisfied with courier delivery delays, missed door drop-offs, and occasional problems receiving tracking information. A few other reviewers also experienced frustratingly long waiting times for items to arrive or for refunds to be processed.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting fast and on-time shipping... See more

Product

Consumers find product satisfaction to be high, praising the excellent quality, performance, and affordable... See more

Service

Customers consistently note positive experiences with service, highlighting the professional communication... See more

Order

Clients share positive opinions on order, highlighting the straightforward online ordering process and fast,... See more

Staff

People report positive experiences with staff, highlighting their knowledge, professionalism, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,060)

313 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Decks and mixer

Great service thanks

16 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Rob.

Best regards

Gavin

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery of exclusive flx-10 w. Pin for delivery, due to expense, gives confidence that your gear only comes to you. Will definitely use again.

11 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ash.

Best regards

Gavin

Rated 5 out of 5 stars

5 stars

Wouldn’t buy my music equipment from anywhere else now. This is my second purchase and even if their price is slightly higher than a competitor, I will go with WestendDJ - so make of that what you will.

25 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your continued custom and review.

Best regards

Gavin

Rated 3 out of 5 stars

My az alphatheta

My az arrived I used it after laying 3 days and noticed a manufacture date of 2024, and a couple of software glitches with the unit, updated the unit and still the same , rang west end dj and that are passing the information to the manufacture, the unit should be replaced as it is faulty, I was not offered this and await further details, I should have a new unit and not one which is two years old, these units were problematic and I waited till the issues were sorted, clearly they are not

24 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Edmund,

I'll drop you an email to see if we can get this resolved for you. We serial track all of the stock we receive so we can work out when we received it from AlphaTheta, and the date of manufacture. If there are issues we'll get things sorted.

Best regards

Gavin

Rated 5 out of 5 stars

My go-to for DJ equipment for 20 years

Fast delivery. Well packaged. West end DJ have been my go to for DJ equipment for the past 20 years for a reason.

5 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Tom,

Thank you for your continued custom and taking the time to leave this review.

Best regards

Gavin

Rated 5 out of 5 stars

i have been making multiple purchases…

i have been making multiple purchases from Westend DJ In Hanway street . the team and support are fantastic they also do evenings of workshops that got me onto the Academy with Terry . its really great to see equipment in the showroom and its a 5/5 experience . big shout to Dave who's really looked after orders and great prices . to be able to go and pick up from store is a big plus .

20 February 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Peter - I'll pass your kind words on to David.

Best regards

Gavin

Rated 5 out of 5 stars

Adam T7V

The product I was looking for (2x Adam T7V) were available at a good price. Delivery was very smooth. I would recommend WestendDJ.

10 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Mike.

Best regards

Gavin

Rated 5 out of 5 stars

great place

great price , speedy delivery , excellent comms and customer service . Thanks

12 March 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Charlie.

Best regards

Gavin

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