WestendDJ Ltd Reviews 

2,058
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the store staff are extremely helpful, friendly, and always ready to share expert advice on buying musical equipment. Consumers also love the remarkably fast delivery service, noting that online orders always arrive promptly and in a safe, well-packaged condition. Some reviewers were not happy with unexpected delivery delays and a noticeable lack of proper tracking updates from the courier service. A few people also noted that dealing with delivery complications or waiting for replacement items took significantly longer than anticipated, leading to occasional customer frustration.

What people talk about most

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive well-packaged, in mint... See more

Service

People report high satisfaction with the service, highlighting professional communication and prompt... See more

Order

Consumers find satisfaction with the ordering process, consistently reporting straightforward online steps... See more

Staff

Reviewers mention positive feedback about staff, highlighting their knowledge, kindness, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Tottenham court Road shopfront advice on how to get started with my teenage son. Very helpful and knowledgeable. Gave great advice even though i said I would not be making a purchase there a... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Westend DJ. Ordered expensive item and it was delivered next day before 1pm with updates, tracking and well packed. Thank you very much, will see you again!

Company replied

Rated 5 out of 5 stars

I never normally write reviews, but West DJ was an amazing company to deal with. The customer service was simply excellent. Always went above and beyond.Nothing was ever too much trouble when I called... See more

Company replied

Rated 5 out of 5 stars

Excellent dj shop . Always fast delivery / next day . Try to price match on occasions in the past . Good overall stock of equipment & quality items What I like most , when I phone them... See more

Company replied


Company details

  1. DJ Supply Store
  2. Electronics Store
  3. Hi-fi shop
  4. Music Store
  5. Musical Instrument Store

Written by the company

DJ and music production equipment for DJs and producers from West End DJ, London's DJ store offering DJ equipment at the lowest prices with 0% finance available over 18 months (subject to status). We offer DJ equipment deals with free next day delivery in the UK on orders over £50


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,058)

309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and furious service

Fast and furious service. Arrived in time for my gig, did the job perfect. Definitely use again and again for service.

28 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Drew.

Best regards

Gavin

Rated 5 out of 5 stars

Serato Vinyl

Happy with purchase,my order come fast and good secure .A lot of payment to choice witch is comfortable.Recommend this shop

26 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Jarek.

Best regards

Gavin

Rated 5 out of 5 stars

Western dj are the dj company I go for…

Western dj are the dj company I go for my dj equipment I recently brought two alto Bluetooth adapters for my alto 8 inch passive dj speaker they are wonderful to use I would highly recommend recommend western dj to all my family and friends thank you again western dj they are also such a wonderful company to deal with

24 May 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Scott.

Best regards

Gavin

Rated 1 out of 5 stars

Shitty Experience

My Ecler nuo 2 mixer had to be exchanged under warranty twice. The first time it took over 4 weeks to get the new mixer. The second time I had to get a refund as it was over two months with no sign of getting the mixer any time soon. The staff I dealt with were reasonably friendly but didn’t seem to bothered about my enthusiasm to get my mixer back as soon as possible. Th refund was issued upon my request pretty quickly. I had a legal right to ask for a refund the second time. I wish I knew this and wish they knew this so they could’ve told me ages ago. I’m waiting for the same mixer to be delivered shortly by Thomann now. Hopefully I won’t have to use West End DJ in a hurry. If I do, hopefully won’t have the same shitty experience.

22 September 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Ajay,

I'm sorry to hear that your recent experience with Ecler products has left you feeling this way.

Westend DJ always do our best to supply a replacement product as quickly as possible, but in both cases, our supplier was unable to send us new stock to replace your product as fast as we would like.

I understand that we offered you some time to decide whether to take a refund or wait for the replacement and returned your funds promptly once you confirmed your decision.

Best regards

Gavin

Rated 5 out of 5 stars

Westend DJ is exceptionally reliable, legitimate, and highly professional

Westend DJ is an exceptionally reliable, legitimate, and highly professional retailer. Whether you are ordering a simple controller online or testing out multi-thousand-pound speaker setups at their London showrooms, the consensus is that they offer some of the best service in the industry.

20 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Joe.

Best regards

Gavin

Rated 5 out of 5 stars

Excellent service

Excellent service, order was delivered well packaged next day delivery. Really good company to purchase from, good prices and an amazing selection to choose from. Definitely will be ordering again, totally trust this company.

3 June 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Jonathan.

Best regards

Gavin

Rated 5 out of 5 stars

Great service as usual

Great service as usual, item was on back-order and came in much quicker than anticipated!

18 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your patience and review Simon.

Best regards

Gavin

Rated 5 out of 5 stars

Another order from this trusted company

Another order from this trusted company. Thank you for the wonderful XDJ-AZ which arrived in perfect condition, thanks to the delivery service too. Highly recommend WestendDJ!

2 June 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review and custom Andy.

Best regards

Gavin

Rated 5 out of 5 stars

Great product

Great product. Good price, speedy delivery.

28 October 2025
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Chas.

Best regards

Gavin

Rated 5 out of 5 stars

Fantastic store to buy your new kit or…

Fantastic store to buy your new kit or whatever you need they have it at a fantastic discount price also offers lots of ways to pay including interest Free
And the staff are very friendly and helpful 👍

27 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Nigel.

Best regards

Gavin

Rated 5 out of 5 stars

Amazing service

Amazing service, Amazing Product, so I will 100% shop here again.

11 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thank you for your review Ian.

Best regards

Gavin

Rated 5 out of 5 stars

above and beyond

I've never had a company stress about being a day late. They really stick to there promises. They had a fire in the business estate witch slowed everything down and even sent me a link to the fire services page about the event with an apology. That's above and beyond. Thanks W.D.J

12 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Andrew, and apologies again for the delay.

Best regards

Gavin

Rated 5 out of 5 stars

Great customer service

We recently visited the store so my son could demo some groove boxes. The customer service was excellent. Super helpful, knowledgeable, friendly. Highly recommended.

23 May 2026
Unprompted review
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Thanks for your review Ian.

Best regards

Gavin

Rated 1 out of 5 stars

I’m still waiting for my item

I’m still waiting for my item, they attempted delivery unfortunately I couldn’t be home they promised to deliver next day one week later I’m still waiting

18 May 2026
WestendDJ Ltd logo

Reply from WestendDJ Ltd

Hi Winston,

I'm sorry to hear that you're still waiting for you parcel.

We shipped it with DPD to the address you provided but it looks like we're missing your door number/building name as there appears to be more than one apartment sharing the door number you supplied along the road.

DPD has moved the item to a collection point in line with a request they have received, you should have been sent a SMS to confirm this.

Best regards

Gavin

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