Terrible customer service from the rentals team, in particular a lack of response from Josh Delooze. Also the person who showed us the property certainly needs some lessons in customer service. After... See more
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Knowingly gave us false information about a lease in the hope that we would be drawn in to use them as our agent. Incredibly poor practice. Wasted our time and also a lot of our money - only found out... See more
Company replied
Watersons Hale recently sold our house in Altrincham. Demi was my contact and I couldn’t have wished for a better person to work with. Demi was friendly, professional, communicative, efficient, and pr... See more
We put our house on the market with the Hale office and would highly recommend them. Despite issues at the top of the chain that were out of their control, they secured good offers on our property ver... See more
Company details
Written by the company
Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon, Altrincham and Timperley.
Contact info
212 Ashley Road, WA15 9SN, Hale, United Kingdom
- 01619416633
- hale@watersons.net
- www.watersons.net
Replied to 40% of negative reviews
Typically replies within 24 hours
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Watersons - just brilliant
I’ve used Watersons more than once to both buy and sell houses. Everyone in the team is great. They go far beyond the service received from any other estate agents and their local knowledge of the market is second to none.
Good for Hale/Altrincham
Friendly, efficient, professional. Represented interests of both parties well. Will use again when we sell.
Very good service
Very good service. Ryan always available to help with any issues when we needed his assistance.
We dealt with Kirsty regarding our…
We dealt with Kirsty regarding our property she is very professional even answered emails outside of office hours we were very impressed. Definitely use their services again
House sale: very good experience
Joel was my contact. He was friendly, professional, communicative, efficient, and proactive. If ever Joel wasn't available, other members of the team were always available to cover and were equally competent and professional. I felt in good hands throughout my house sale, and would certainly recommend Hale Watersons to anyone looking for an estate agent. A big thank you to Joel and the team.
We had a great experience selling our…
We had a great experience selling our property with kirstie. Responsive and professional throughout, and kept us up to date with everything happening throughout the chain
My contact was Ryan
My contact was Ryan. He was extremely professional and courteous. Any query was dealt with in a patient and sympathetic manner. Very happy with my dealings with Watersons.
AVOID!!
AVOID!!! They’re more than happy to keep your deposit when you move out!!!
Just sold my house through Watersons…
Just sold my house through Watersons Hale office. This is the second property I've sold through them in the last few years and very pleased with the service from the whole team. Kirstie Brennan in particular was excellent, constantly chasing all parties in the chain and keeping me regularly updated throughout the process. Would definitely recommend.
Terrible communication
Terrible communication. Unprofessional. Would never rent with them again
Extremely dishonest professionals who…
Extremely dishonest professionals who would delay things unnecessarily to create hassle for their clients. Peter Watersons has a very bad reputation in the management of rental properties in Hale. They are unable to maintain reasonable state of my property.
Please stay away from them.
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