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RAC Car Insurance Reviews 16,178

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 11,492 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing, finding it to be a significant advantage when renewing or purchasing new policies. The service is often described as excellent, with many appreciating the straightforward and hassle-free process for setting up and managing their insurance. Reviewers also highlight the ease of use of the website and online tools, making the overall user experience efficient and convenient. However, some people were dissatisfied with certain aspects, such as difficulties adding or changing drivers online and issues with account access. A few other people also felt that initial quotes could be misleading, with prices increasing unexpectedly, and some experienced problems with customer service responsiveness.

What people talk about most

Price

People report positive experiences with price, often finding quotes competitively priced and offering good... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent service,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is easy... See more

Website

Users describe positive interactions with the website, finding it easy to use and navigate for various tasks... See more

Subscription

Customers had positive experiences with subscription renewals, often finding the process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Car insurance renewed with RAC Online Plus. Able to easily select each of the required items, including breakdown cover to suit my requirements. Efficient and easy to navigate, with handy App also av... See more

Rated 4 out of 5 stars

I insure two separate cars and was disappointed that I could not have breakdown cover on the second - after all, if I had gone to a different company I am sure I would have been offered it. However... See more

Rated 4 out of 5 stars

No real problems again . Have gone with the RAC for convience this year. Fairly reasonable price. Automatic cover straight away , with seamless date change over for the next year. No hassles at all th... See more

Rated 4 out of 5 stars

My experience was not great - it was my fault because I gave the wrong answer to the question about previous claims within the past 5 years. I received a too low quote. And the additional quote ma... See more


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

16K reviews

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Rated 3 out of 5 stars

Loyalty is obviously a weakness.

Why is it that when I questioned my renewal quote and pointed out that there was no change in my circumstances and that I had not made a claim I was immediately quoted a lower premium.
Frankly it annoyed me that I had to haggle with you to get a more reasonable quote.
Loyalty is obviously seen as a weakness.

7 June 2026
Rated 4 out of 5 stars

Simple

Simple, however the problem I imagine will be renewal when you will put the insured premium up forcing me to shop around again.

1 June 2026
Rated 5 out of 5 stars

Happy with RAC

Having compared car insurance online, the cover offered, reviews and the cost I decided to change to the RAC. It was an easy process and very informative. I have the app and receive regular updates from the company. I am impressed with the service and communications.

13 March 2026

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