The renew price initially offered is always higher than the year before. After checking other insurers and gathering new offers, gave Customer Services a phone. Staff member was polite and helpful a... See more
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Review summary
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Beware: Bought breakdown cover with the RAC Online Car Insurance promising "digital-only/self-service", "completely online, by you" expecting it to be a normal RAC breakdown package like I had previo... See more
Company replied
Great cover but awful website. Would not accept my credit card and I had to chat with the website. I got free RAC breakdown which I cannot claim as the website will not accept my credit card. Phone... See more
Company replied
Great customer service following my renewal quote. Rang up to see if they could match or better some slightly cheaper quotes from other insurance companies and they managed to do so with no fuss. Th... See more
Company replied
Company details
Written by the company
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Contact info
United Kingdom
- rac.co.uk/insurance
4.4
Excellent
20K reviews
Asks customers to review
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Made it fare easier being about to…
Made it fare easier being about to renew over the phone. Thank you
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The experience was easy to register.
8 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
It was not very easy to get in contact…
It was not very easy to get in contact with an agent to get this done as there seemed to be a reluctance to take part hence doing it on line. I wanted to bring all the family’s vehicles under one company. The price for this is a higher premium than I was paying with LV. But I will wait and see if this changes in 12 months
8 September 2026
Reply from RAC Car Insurance
Hi,
Thanks for bringing your family's vehicles together under one policy with us.
I’m sorry to hear it was difficult to reach an agent and felt like hard work. We want to make speaking with us simple and straightforward, so I'm sorry that wasn't your experience.
We really appreciate your trust in moving over to us from LV. We'll do everything we can to give you peace of mind and great service across all your vehicles.
We will be in touch with you to see how we can help.
Many thanks,
Kirsty
Helpful customer service staff.
The price quoted for the car insurance was very reasonable and being able to phone and talk to a member of staff to answer my queries was very helpful, thank you.
1 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very happy to be using RAC insurance
Very happy to be using RAC insurance, renewal was very simple and straightforward, plenty of communication, competitive quotation.
And the the security of the well known and respected RAC
8 September 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Helpful patient and through in…
Helpful patient and through in answering all my queries
30 August 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
It was easy to navigate the website to…
It was easy to navigate the website to get the cover I required
8 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
straigth forward online process
straigth forward online process . User friendly interface.
7 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Good price and cover.
The price was £100 cheaper than my renewal and for an extra fiver I got BASIC breakdown cover with RAC. Couldn't argue with that.
4 September 2026
Reply from RAC Car Insurance
Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend
Was simple and easy to do as we weren't…
Was simple and easy to do as we weren't changing anything. Only thing to improve it would be a person to speak to without going into a long queue with options and a lot of spiel before getting there!!
12 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Very easy to sort out my insurance and…
Very easy to sort out my insurance and all relevant information
1 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Excellant service
8 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Plus, your friend will receive a reward too. Use this link: rac.co.uk/insurance/refer-a-friend
Have used RAC insurance for many years…
Have used RAC insurance for many years and the process to renew is very easy. Customer Support is very good when contacted. A year free breakdown cover with renewal this year😊!
30 August 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Excellent 5*
3 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Helpful and incredibly empathic young…
Helpful and incredibly empathic young man who was able to guide me through the process.
8 September 2026
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
Reply from RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, why not refer them? You can earn a £25 e-gift card for each successful referral, and your friend will benefit too: rac.co.uk/insurance/refer-a-friend
They increased my policy ( after it had…
They increased my policy ( after it had started ) due to a named driver having a no fault claim.
10 September 2026
Unprompted review
Reply from RAC Car Insurance
Hi David,
Thanks for sharing your feedback with us. We're really sorry to hear about your experience with the price increase after your policy started. We know how frustrating that is, especially for a no-fault claim.
So we can look into this for you, please email your policy details to socialresponders@bglgroup.co.uk. Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
We appreciate you bringing this to our attention and hope to get things sorted for you soon.
Many thanks,
Kirsty
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