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RAC Car Insurance Reviews 

17,862
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,018 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the pricing competitive, often noting it was cheaper than alternatives or previous insurers. The process of setting up policies and renewing online was frequently praised for its ease and straightforwardness, with the website being intuitive and simple to navigate. However, some customers also noted concerns regarding renewal prices, with some experiencing significant increases or feeling quotes were initially overinflated. A few other people found the renewal process frustrating due to confusing communications, timing of offers, or dissatisfaction with administrative fees.

What people talk about most

Price

People report positive experiences with price, often finding competitive quotes that are significantly lower... See more

User experience

Consumers find the user experience to be positive, with many reviewers highlighting the ease of the online... See more

Service

Users describe positive interactions with service, with many finding it an easy way to manage insurance and... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use for various tasks such as... See more

Subscription

Clients share positive opinions on subscription renewals, with many finding the process smooth and easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... See more

Company replied

Rated 4 out of 5 stars

When I called to ask if a price match could be made re the insurance price, the chap (so sorry I cannot remember his name) was very friendly and helpful and advised that RAC doesn't do "price matching... See more

Company replied

Rated 4 out of 5 stars

Timely reminder that renewal was due. Renewal was easy. Slight increase in cost, a little more than in previous years which was a little disappointing as a long term customer, but the ease of renewa... See more

Company replied

Rated 5 out of 5 stars

1. Competitive price that reflects decades of safe driving and genuine no claims since 1979. Also, as my MoT mileage recordings prove, I do low annual mileage which I would be prepared to submit... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

18K reviews

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1-star

Asks customers to review

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4.4

All reviews

(17,862)

11,947 reviews in the last 12 months

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Rated 5 out of 5 stars

The whole process was made easy from…

The whole process was made easy from start to finish.

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

I used to be with the RAC for years and…

I used to be with the RAC for years and left when it got too pricey - but now more competitive and delighted to be back under their umbrella.

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

All completed easily

All completed easily

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

I feel that Ihave been unfairly treated…

I feel that Ihave been unfairly treated by RAC Insurance over allegedly not disclosing an earlier insurance claim, which then added £132 to my cover payment. However, I did include details of the no-fault claim on my application, submitted through a comparison web site and this was presumably the basis of the RAC quote, which I accepted. I think it is totally unfair to say that I did not declare the claim. It is impossible to talk to anyone at RAC to discuss this matter.

23 July 2026
Rated 4 out of 5 stars

Very easy to renew my policy with…

Very easy to renew my policy with polite helpful advisors.

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Friendly

Friendly, efficient and excellent value for money

23 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A massive Thank you to the whole team…

A massive Thank you to the whole team for sorting my insurance out really speedy.

30 June 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Totally stress free renewal

Totally stress free renewal. Cheaper than last year too,what's not to like?

22 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Straight forward application

Straight forward application, easily understood questions, many options and prices very competitive.

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

So is and a good price also the money…

So is and a good price also the money was not taken before the new policy started

23 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

good price

good price compared to renewal from Hastings

23 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

Not happy one bit!

Not happy with adding on extras it should come with the policy. I also added my Daughter as an extra driver and she put down her accident I saw her put it in online we went ahead with the policy and then we got an email saying it wasnt included and accusing her of not putting it down when I saw her do it, you have now charged me an extra £98 to keep her on the policy when she had already filled it out, but on the documents it says she didn't declare but i saw her declare it. So there is something wrong with you system and im not happy about it. But its too late now to back out as I need the insurance! Not happy one bit!

23 July 2026

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