I am a great fan of this product I only deducted one star as one of the cartons was crushed on the top and it is very difficult to dispense the coconut water without it spilling all over the place oth... See more
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Review summary
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Would be a top score but the new lids fall off the cartons…
Great product, tastes good and does good. I had a problem, the company were great and resolved my issue promptly. Good customer service which is unusual these days. Thank you so much!
Always bought from supermarket and saw that Vitacoco had a better price cor bulk buy. Set up monthly coconut water.
Company details
About Vita Coco
Written by the company
Vita Coco is the World’s number 1 coconut water. Coconut water is a delicious, hydrating beverage that's full of nutrients and vitamins. We love it. And we think you'll love it too, once you try it and learn about how good it is for your body and the world and all that.
The Vita Coco Project®
Realising that coconut production is having a positive impact on our farming communities, we launched The Vita Coco Project®. Together with our partners, we've formed an ambition to positively impact 1 million people in coconut farming communities around the world.
B-Corp
Also, did we mention we are certified as a B-Corp. We're committed to balancing profit and purpose. We're here to positively impact our employees, our communities, and the environment.
Contact info
The Hydration Station, Floor 2, 55 Charterhouse Street, EC1M 6HA, London, United Kingdom
- +44 (0) 207 183 7312
- hello@vitacoco.com
- www.vitacoco.co.uk
4.1
Great
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Customer service team for…
Thanks to Customer service team for resolving my issue 🤎
27 February 2025
I really appreciate the Lovely flavour…
I really appreciate the Lovely flavour of my vita coconut water ,its got a fresh flavour and great to be delivered to me makes life a lot easier
27 February 2025
Happy customer
Good price, great communication throughout, quickly sorted an unfortunate damaged in transit issue. Very pleased.
25 February 2025
Leakage on new Carpet from carton
I bought a dozen cartons of Vita Coconut Water and stored them in a cupboard which had carpeting. When I went to put one carton into the fridge to cool I found it empty, unopened and the carpet wet, I complained to Vita as the leakage was from the bottom of the carton.
As a result and goodwill they sent me 12 cartons of coconut water to replace the defect one. ty Vita.
8 February 2025
Found it easy to delay the next…
Found it easy to delay the next delivery, no problems with new delivery as always. Great company.
14 February 2025
excellent service
excellent service always great product and a pleasant experience with the company
28 January 2025
Love the coconut water …
Love the coconut water and love the subscription service which offers great flexability.
22 January 2025
I love this always best
22 January 2025
Good but expensive if ordering monthly
The product is fundamentally good, but it takes a while to arrive. Company webpage says it is 'next day delivery' which is not the case despite it being a substantial price. Ordering a smaller quantity with regular free 3-5 day delivery time should be an option. It otherwise works out to be quite expensive.
16 January 2025
Didn't receive goods damaged in…
Didn't receive goods damaged in transit.still waiting for a response.About replacement or refund
7 January 2025
Reply from Vita Coco
Great to hear! We are nuts about our product too
Great service.
6 January 2025
Illegal marketing emails
Constantly receive marketing communications offering me promotional deals I cannot use, as they are FIRST TIME BUYER deals, yet it is the company who WILL NOT STOP sevdin these emails to ALL THEIR EXISTING CUSTOMERS who've ALREADY made a purchase so cannot use those deals EVER...
Despite being requested that they their coding, they cannot be bothered...
12 December 2024
Delivery was very quick
Delivery was very quick. However I really wanted the choc-o-lot and it has been two months since I have had a delivery
27 December 2024
Excellent product at a reasonable price…
Excellent product at a reasonable price and excellent service.
24 December 2024
Reply from Vita Coco
Great to hear, thanks for the review!
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