Vets Now - Bradford Reviews 

128
TrustScore 4.5 out of 5

4.3

1 Lorne St, BD4 7PS Bradford, GB


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Rated 1 out of 5 stars

The issue is cost - £435 to have care for a cat with an eye infection- including HUGE mark up of drugs that cost £1.90 but charging me £25!!! 💸At least you are open about this in your invoice 😂hones... See more

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Rated 5 out of 5 stars

We took my poor Minnie as she had collapsed and stopped breathing. The staff at thornbury vets were amazing they rushed straight out for her at the door and took her to the back reassuring they woul... See more

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Rated 5 out of 5 stars

I am a person of not many words. Dog was taken care of quickly, vet has heard out my concerns with patience. As it was BH, doctor has advised to come back during a week to pay less for non-urgent trea... See more

Company replied

Rated 5 out of 5 stars

They were professional and kind under the stressful circumstances… quick and very clear of the cost’s before treatment . My Siamese had eaten 3 raisins which I didn’t know where toxic and treatment w... See more

Company replied


Company details

  1. Emergency Veterinarian Service
  2. Veterinarian

About Vets Now - Bradford

Written by the company

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

128 reviews

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4.3

All reviews

(128)

1,888 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service even at 12.00Am

Great service even at 12.00Am
Thanks vets now for taking care of my Bella and helping her when she had such a poorly tail

27 May 2023
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Reply from Vets Now - Bradford

Hi Carol, we really appreciate you taking the time to leave us a review. We’re glad you were happy with the service provided by our team,we work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case. We hope Bella is recovering well.

Rated 5 out of 5 stars

Fantastic staff who care about our pets…

Fantastic staff who care about our pets and their work. Couldn’t ask for more. Wonderful human beings.

30 May 2023
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Reply from Vets Now - Bradford

Hi Simon, thanks for taking the time to leave us a review. We’re glad you were happy with the service provided by our team. We hope you have a great day.

Rated 3 out of 5 stars

Good, accessible service - at a price!

Good points:
Vet very pleasant, experienced, empathetic and helpful.
Service easy to access.
Bad point:
Extortionate cost compared to usual veterinary practice. Mid afternoon Sunday consult lasting around 10 -15 minutes, small dog dosage of Synulox (injection and 12 X 50 mg tablets) and a Metacam injection came to over £350. This business model must only be sustainable because of pet insurance - hence driving premiums up.

13 May 2023
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Reply from Vets Now - Bradford

Hi Jacqueline, thanks for your feedback on the cost of our service. As you may be aware, it’s a lot more expensive to run an after-hours emergency vet service. The greater running costs we incur are reflected in our prices. If you’d like to read more about our running costs, prices and where our profits go, please visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Rated 5 out of 5 stars

Effective out of hours service provided

Had an out of hours emergency with one of our dogs on Saturday. Our regular vets use Vets Now for their out of hours service. Their location was at the PDSA site in Bradford. We found it an excellent service, from the information given on first contact by the receptionist, to receiving text information as to how to get to them, to assessment and treatment by a confident vet. Very thankful they were there and our dog was seen quickly.

14 May 2023
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Reply from Vets Now - Bradford

Hi Diane, thanks for taking the time to leave us a review. We really appreciate it. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.

Rated 5 out of 5 stars

We found it easy to book in everyone…

We found it easy to book in everyone was very helpful and kind. The vet was very good explained everything extremely well. Our pet is now improving thanks to everyone much appreciated

9 May 2023
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Reply from Vets Now - Bradford

Hi Kathleen, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.

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