The issue is cost - £435 to have care for a cat with an eye infection- including HUGE mark up of drugs that cost £1.90 but charging me £25!!! 💸At least you are open about this in your invoice 😂hones... See more
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See what reviewers are saying
We took my poor Minnie as she had collapsed and stopped breathing. The staff at thornbury vets were amazing they rushed straight out for her at the door and took her to the back reassuring they woul... See more
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I am a person of not many words. Dog was taken care of quickly, vet has heard out my concerns with patience. As it was BH, doctor has advised to come back during a week to pay less for non-urgent trea... See more
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They were professional and kind under the stressful circumstances… quick and very clear of the cost’s before treatment . My Siamese had eaten 3 raisins which I didn’t know where toxic and treatment w... See more
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Company details
About Vets Now - Bradford
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
1 Lorne St, BD4 7PS, Bradford, United Kingdom
- 01274 013278
4.3
Excellent
128 reviews
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Staff were lovely and made me feel…
Staff were lovely and made me feel relaxed and looked after my fur baby like he was their own. Full explanations given on everything they were going to do and did.
Thank You to the night team on 30/07/24
2 August 2024
Reply from Vets Now - Bradford
Hi there, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Reply from Vets Now - Bradford
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Brilliant!
The vet we saw was brilliant. He took such excellent care of my ill rabbit and she is now making what looks to be a very good recovery. Thank you so much!
30 June 2024
Reply from Vets Now - Bradford
Hi Caroline, we really appreciate you taking the time to leave us a review. We’re glad we could help you and your pet. Have a lovely day!
Really helpful and gave goof advice
Really helpful and gave goof advice. Quick replies too
11 June 2024
Reply from Vets Now - Bradford
Hi, thanks for taking the time to leave us a review. It’s a pleasure to have helped you and your pet. Have a great day.
Brilliant!
Brilliant!! Staff/vets were absolutely amazing - clever, reassuring, kind, efficient.
12 May 2024
Reply from Vets Now - Bradford
Hi Sophie, thank you for your kind review. I'm really glad we could be there for you.
I received excellent treatment for my…dog
I received excellent treatment for my pet Rosie she was ill for a week and every day for a week they treated her with love unfortunately my pet didn't make it but everybody was so kind and helpful at PDSA I would like to thank everybody involved with my dogs care
9 April 2024
Reply from Vets Now - Bradford
Hi Catherine, thanks for taking the time to leave us a review. Whilst we’re so sorry for your loss, we’re glad our team were there to help during a difficult time.
You helped my dog with giving her…
You helped my dog with giving her medication and keeping a eye on her
13 April 2024
Reply from Vets Now - Bradford
Hi Emma, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Good response dog better next day.
5 March 2024
Reply from Vets Now - Bradford
Hi, we really appreciate your kind words. We hope you have a great day.
The vet was lovely and friendly
The vet was lovely and friendly, as were the reception staff. But I removed one star for the extortionate cost and another because I think if I had been asked more questions when I rang it could have been established that my cat wasn't in imminent danger, so an expensive late night trek across town wasn't necessary.
25 February 2024
Reply from Vets Now - Bradford
Hi Wendy, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Reply from Vets Now - Bradford
Hi John, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very reassuring
Very reassuring had to go see them in early hours of morning gave treatment and lots of advice
15 February 2024
Reply from Vets Now - Bradford
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
The lady vet we saw was very calm
The lady vet we saw was very calm, helped to reassure us and our dog, whilst explaining everything.
6 February 2024
Reply from Vets Now - Bradford
Hi, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Emergency vets are a scam
This is the second time I have used the out of hours service and like last time they give you false hope about your rabbit's leg being possible to repair only for your regular vet to put your baby down the next day. Isnt it easier just to end the animal's suffering?
They also charge a £25 admin fee to deal with your insurer which you don't have to pay but this wasn't explained, even though I asked and got a waffled reply in return. My insurer have contacted me to say they are waiting for information from them so not sure what the fee is actually for? They charged £377 just to administer pain killers and give us false hope. Just for 10 minutes? It's a scam.
9 January 2024
Reply from Vets Now - Bradford
Hi, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
They saw us very quickly and the vet…
They saw us very quickly and the vet was incredibly friendly and reassuring about how our cat was going to be treated. We were there far less time than expected!
18 November 2023
Reply from Vets Now - Bradford
Hi Lucy, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Compassionate staff
In awful circumstances the staff were kind and compassionate. Everyone treated us with kindness and empathy. You made a difficult situation a bit easier and we were grateful for that help and understanding.
8 October 2023
Unprompted review
Reply from Vets Now - Bradford
Hi, we really appreciate you taking the time to leave us a review. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.
Excellent staff
Excellent staff. Very friendly and helpful. Kept me informed of my pets condition.
6 October 2023
Reply from Vets Now - Bradford
Hi Sarah, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Lovely caring people
Lovely caring people. Went the extra mile for my cat and was so friendly with us.
5 October 2023
Reply from Vets Now - Bradford
Hi Claire, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Not our usual vet
Not our usual vet. We used as an emergency, out of hours. Very costly. Good clinical advice but poor admin. Still waiting for details from vets now for insurers to be able to pay us.
16 September 2023
Unprompted review
Reply from Vets Now - Bradford
Hi Amanda, I’m sorry to hear you’re unhappy after your recent visit to Vets Now. If you’d like to discuss your visit with a member of our team, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address and highlighting your concerns.
Staff were great
Staff were great , explained everything very clearly for my bengals diagnosis and were helpful in the insurance claim too,
21 September 2023
Reply from Vets Now - Bradford
Hi Chris, thanks for your 5 star review. we really appreciate it. Have a great day!
Quality vet
Excellent service from your vet James,fro. Initial phone call to seeing vet 25 minutes, James explained in layman's term what he thought was causing my cats problem after a thorough investigation, administered an anti nausea injection and 24 hours later Boris the cat was back to his normal crazy self,thank you James. 👍
15 September 2023
Reply from Vets Now - Bradford
Hi Bill, thanks for your review. We will pass on your lovely comments to the clinic. We hope you have a great day.
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