Vavista Reviews 

3,009
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, most reviewers were somewhat happy with their experience overall. Many customers found prices excellent and cost-effective, often being the cheapest option. Reviewers frequently praised the excellent, friendly, and helpful customer service, noting quick policy setup and efficient online processes. However, some people mentioned issues with payment processing and reported unexpected or excessive charges, such as arrangement fees. A few others felt cancellation fees were notably high, even for policies cancelled soon after purchase. Conversely, some customers experienced unhelpful, rude, or incompetent service, citing conflicting information and communication difficulties. Additionally, some found prices higher than anticipated, especially during renewals or when comparing initial quotes.

What people talk about most

Price

Customers had ambiguous experiences with price, with many initially finding competitive or cheap quotes for... See more

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting poor service,... See more

Payment

Clients share negative opinions on payment, often citing confusing and complicated registration processes... See more

Cancellation

People report negative experiences with cancellation, often citing unexpected and high fees, even when... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Quick with quote. So far so good. Im glad somone else can beat go skippys prices. For the same price I got abit of extra cover with Vavusta unlike with go skippy. High excess to be expected. Touch wo... See more

Rated 4 out of 5 stars

Seems to be excellent customer service with the most cost effective quote considering the level of cover, only time will tell if this carries on for the whole of the policy but positive start. Not a... See more

Rated 5 out of 5 stars

My exprience is good, answered my call in a friendly manner, had my insurance sorted out in a few minutes, they were also sincerely with me

Rated 4 out of 5 stars

This is our first time using Vavista but they were the best quote with the most benefits. It was a quick and easy process and short wait time to get through to a representative which I liked.


Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Life Insurance Agency

Information provided by various external sources

Looking after your health is one of the most important things you can do. At Vavista, we believe in the health and wellbeing of our policyholders. That’s why our innovative approach to car and life insurance helps you to protect against risk while also improving your health. As a Vavista policy holder, we reward you with a little extra, providing exclusive access to a wellbeing resource that helps you to stay fit and live a healthy life. Vavista offers car insurance with a number of policy options to suit a variety of clients and budgets. Comprehensive insurance offers the most extensive cover, ensuring you are protected against all possibilities. There are also a number of value added services such as extended warranty, or specialist insurance, which focuses on vintage and other specialised vehicles.


Contact info

3.6

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(3,009)

153 reviews in the last 12 months

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Rated 1 out of 5 stars

These people are criminals and not…

These people are criminals and not helpful in anyway. They hide information from you just to prevent you from getting the right help you need. Their customer service have little to no knowledge of what’s going on and will put you on hold every time you ask a question and eventually end the call after waiting for over an hour for an answer.
They just want to take your money and not render any services. If you make a wrong request for help, they won’t correct you so they will be able to avoid rendering assistance even if you are paying for that service as an add on. Just leave these people and go elsewhere.

4 June 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to learn of your dissatisfaction.
Please could you email me your vehicle registration and your concerns to
Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you

Rated 1 out of 5 stars

outrageous cancellation fee

I have been with this company 3 years now and i decided to purchase a new car similar to my current one yet the price went up £600 more over the 4 months that is left to run taking the monthly payments to over £250 so i had no choice but to cancel, to my suprise the fee is £118 even thou only 4 months left. Outrageous..never use this company again..

30 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to learn of your dissatisfaction, please email us with your vehicle registration and you concerns to Reviews@Vavista.com, we can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

Poor customer service

Poor customer service. When I canceled my policy they charged me 86.00 . Couldn't explain to me what the fee covered. Muppets

28 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback. We are sorry to learn of your dissatisfaction. We take customer concerns very seriously and appreciate any feedback. Please could you email your concerns along with your vehicle registration to Reviews@Vavista.com. We can then locate your policy and assist you further. Thank you.

Rated 2 out of 5 stars

Greedy company

When my car was scrapped after an accident Vavista's sister company paid for the scrappage, I also emailed Vavista telling them I no longer had the car but they still went on and charged a month's instalment and even worse are trying to charge me £80 for the policy not being cancelled. Insurance companies are ripping people off with their policies but this is beyond a joke.

21 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to learn of your dissatisfaction.
Please could you email me your vehicle registration and your concerns to Reviews@Vavista.com,
We can then locate your policy and assist you further. Thank you


Rated 1 out of 5 stars

did my insurance on line payed for it

did my insurance on line payed for it , the policy came through with the wrong start date on . rang up to speech about it had cancel that policy got charged £35 for the privilege of there mess up .did a new quote and policy over the phone for it to be £29 more expensive and my excesses gone up from £325 to £525 just for there mess up to change a DATE !!!!!! Worst insurance company ever dealt with in all mortoring years . Shocking ripp off merchants !!!!

14 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to hear about your recent experience.

Please can you email your vehicle registration and your concerns reviews@Vavista.com. We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

The worst car insurer I've ever had

The worst car insurer I've ever had. My parked car was damaged by the other motorists, the photo evidence and all details attached to the claim and all what the ensurer is offered is to scrap my no claim discount unless I well provide CCTV footage just because the wrongdoer escaped from the scene of accident. Basically I've paid substantial insurance fee to be penalised for someone else fault. Avoid this company.

8 May 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback.
We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@vavista.com
We can then locate your policy and assist you further. Thank you.

Rated 1 out of 5 stars

Worst company ever

Cancelled car insurance after 2 months and was told that I would only get fractions of the refund. 2 weeks has passed refund not issued. Absolutely disgusting and disgraceful company. I also got 2 other car insurance with them but I will be reporting to financial conduct authorities and trading standard.

16 April 2025
Unprompted review
Vavista logo

Reply from Vavista

Hi, thank you for your feedback. We are sorry to hear of your recent experience.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com.
We can then locate your policy and assist you further. Thank you.


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