UNCONDITIONAL Reviews 120

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I bought this for the style and colour. On closer examination, it has a number of features which set it above others. Metal zips are sadly a dying breed but this top features a strong, two way metal z... See more

Rated 5 out of 5 stars

I've ordered from Unconditional in 2017, late 2022 and 2023. I love the items, they're unique, stylish and super comfy. They're also usually way too expensive to buy so it was great to see a really ch... See more

Company replied

Rated 5 out of 5 stars

I purchased a home decor item (small sculpture) that arrived broken. UK to United States. Quick response to my email and excellent customer service. They replaced my item and took extra special care i... See more

Rated 4 out of 5 stars

My order was dispatched quickly and arrived beautifully parcelled. The quality of the jacket and shorts are outstanding. The only reason I didn't give 5 stars is that I am a little heart broken that a... See more

Company replied

Company details

  1. Fashion Designer

Written by the company

The official UNCONDITIONAL website and online shop - Luxe womens and mens clothing & Homeware Foundered by Philip Stephens. From London, England. Menswear - womenswear - Homeware - fragance


Contact info

4.1

Great

TrustScore 4 out of 5

120 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My favourite fashion brand

My favourite fashion brand. So happy to have clothes from the latest sale, and moreover to be rewarded with points from reward program which I used to but clothes with additional 40% discount.

9 April 2024
Unprompted review
Rated 5 out of 5 stars

Love unconditional

Easy website to navigate, product arrives really quickly and high quality.

Love unconditional style and always stands out of the crowd.

3 April 2024
Unprompted review
Rated 1 out of 5 stars

The drop crotch on the joggers

The drop crotch on the joggers, not the same as online picture. In fact they're just normal joggers. I previously shopped a lot with Unconditional, I still have some joggers from previous purchases. I compared the drop, at least 4 inch difference. Couldn't be bothered to return.

12 March 2024
Rated 5 out of 5 stars

The item order was despatched quickly…

The item order was despatched quickly unfortunately arrived broken the packing and presentation was first class. Sent photos of my broken item had an immediate response replacement sent out first working day. Hopefully the transporting won’t harm the replacement. Proper service from Unconditional.

22 February 2024
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Reply from UNCONDITIONAL

Thank you so much Gillian for the lovely review. We hope you enjoy your purchase! Any issues don't hesitate to get in touch

Rated 4 out of 5 stars

Beautiful clothes, great service

My order was dispatched quickly and arrived beautifully parcelled. The quality of the jacket and shorts are outstanding. The only reason I didn't give 5 stars is that I am a little heart broken that an item from my order which was in the sale had sold out already. However, they let me know and refunded me immediately. I would have added something else if given the opportunity.

31 January 2024
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Reply from UNCONDITIONAL

Thank you so much for the review Kirsten, we're so glad you're happy with your order.
Have a wonderful day :)

Rated 5 out of 5 stars

Beautiful quality and responsive customer service

Given the past reviews I had read, I was a bit hesitant to purchase anything from this company. My personal experience however has been very positive and their customer service team has been very responsive in helping me out with an issue I had regarding one of the items I bought from them.

Apart from that and perhaps more importantly: the quality of the fabric, cut, and finishing are amazing. I’m absolutely in love with everything I got and recommend to my friends!

15 January 2024
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Reply from UNCONDITIONAL

Thank you Karolien for the review. We are pleased you're happy with the service and your items! Have a great day :)
UNCON

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