Delivered efficiently. The pergola is heavy-duty. The wood looks well seasoned and is not warped. Putting it together takes time and energy. Not recommended for the solitary DIYer. I had it erected by... See more
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Review summary
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Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Non delivery
I’ve changed my rating to 4* from 1* because the delivery (by Parcelforce) has finally arrived. It was advertised for Friday and didn’t materialise - we were apparently out (not true) despite hanging around all day waiting.
My previous experience of Tuin has been entirely positive - last time we were taking delivery of an entire log cabin so weren’t reliant on a parcel courier!
The log cabin was great too - this time a tin of timber treatment to refresh the treatment applied a few years ago.
5 March 2026
Reply from Tuin
Thank you for your kind update, I'm very glad to read that your delivery has now been received. It is great to know that your previous experience was positive and that you are enjoying your cabin.
Good morning. I'm sorry to read that your delivery was not received as expected. Parcelforce/Royal Mail of course operate under their own delivery structure and therefore once it leaves us we have no further control. We do book a next day day delivery with them but even with that, we are unable to guarantee. We of course aim to get all deliveries to our customers as quickly as we can. We will of course feed your comments back as this is always valuable. Kind regards, Charlie.
Reply from Tuin
Thank you very much for your feedback and 5 star review. We very much appreciate it. Kind regards, Charlie
Broken Daisy Log Cabin door Euro sash lock
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email and although their order system seemed a bit complex I was able to obtain a replacement within a week at a reasonable price. Thank you guys.
19 February 2026
Reply from Tuin
Thank you for taking the time to leave this feedback. We're really pleaed we were able to assist you with your replacement lock. Kind regards, Charlie
Karen and Mel were understanding and…
Karen and Mel were understanding and supportive.
10 February 2026
Reply from Tuin
Many thanks for your feedback and for your generous 5 star rating. We are glad to hear that our friendly sales & customer care team helped you so much throughout. If you need anything further, feel free to get in touch. Kind regards, Charlie.
Reply from Tuin
Many thanks for your kind feedback and for leaving a generous 5 star rating. We really appreciate it. Kind regards, Charlie
Reply from Tuin
Good morning. Many thanks indeed for your kind review. We are delighted to read you found the experience straightforward. If you need anything further please do come back to us. Kind regards, Charlie.
Very good service as always this is the…
Very good service as always this is the 5th log cabin I’ve purchased from you good delivery service and communication with company
29 January 2026
Reply from Tuin
Many thanks for your kind review and for the 5 star rating. We are delighted to see that your new order has been dealt with efficiently. Should you need anything further please do let us know! Kind regards, Charlie
Massively long lead time
Massively long lead time, like 4 weeks from order to delivery
19 January 2026
Reply from Tuin
I am very sorry to hear that our lead times were longer than you anticipated. At Tuin, the majority of our products come from our main depot in the Netherlands. Whilst we try to ensure that products like our garden buildings have a lead time of around 2-3 weeks maximum, some products can take longer. I have passed your complaint over to our Customer Care Manager who is happy to get in touch to discuss further for you. Kind regards, Charlie
Super efficient and helpful
Super efficient and helpful. Turned around an order in 2 days and kept me informed every step of the way
13 January 2026
Reply from Tuin
Thank you for taking the time to leave us a 5 star review. We very much appreciate it. It is great to read that our service was to the standard we strive to deliver consistently. Should you need anything further please don't hesitate to get in touch. Kind regards, Charlie
Reply from Tuin
Thank you very much for your kind review, we are very pleased to see that you found the order process easy and you didn't experience any issues. Should you need anything further please do let us know. Kind regards, Charlie
Reply from Tuin
Thank you so much for your kind review of our service - 5 stars is always greatly appreciated. Should you need anything further please do not hesitate to get in touch. Kind regards, Charlie
Great service all round ordering and…
Great service all round ordering and communication boss also all Turin’s products r top quality I’ve got a summerhouse & pogolia now getting a bigger shed tar tony 😀👍
12 January 2026
Reply from Tuin
Thank you very much for your feedback and for the very generous 5 star rating. We cannot thank you enough and hope you enjoy your new summerhouse and pergola. If you need a hand finding your new shed, you know where to find us. Kind regards, Charlie.
Fantastic cabins, manufacturing and delivery
Tuin are absolutely the go-to providers of garden cabins for the UK. Based in Holland, their manufacturing accuracy is top class, together with the excellent scandanavian timber they use. Ironwork and instructions are also excellent and their delivery team can deliver to cahallenging locations. This is my 3rd cabin and each has been high quality.
1 December 2025
Reply from Tuin
Thank you so very much for your great feedback and the 5 star rating. It is great to hear from returning customers and to know that all 3 cabins have been received and have all been excellent in both delivery and build. I will be sure to advise the hauliers also, it is always welcome to be able to pass back to them such positive response. Should you need anything more in the future please don't hesitate to get in touch. Kind regards, Charlie.
Good solid cabin at a good price
The cabin has been installed for over a year now and it’s in great condition. I gave it 2 coats of Sadolin deck when it was put up and another coat this summer and it’s looking really good and protected.
Some minor flaws in one of the logs but nothing terrible. I would have liked to see a nicer design for the doors and windows though. Other cabin makers have nicer finishing details for those.
7 January 2025
Reply from Tuin
Many thanks for taking the time to leave this informative feedback, it is very much appreciated and thank you for th 4 stars also! It's really helpful for other customers to see the benefits of treating your cabin well. Really helpful also for us to have feedback to pass onto producers of the cabins as without this, improvements or modifications cannot be recommended. Thank you again. Kind regards, Charlie.
Reply from Tuin
Thank you very much for taking the time to leave a review and for the 5 star rating. It's great to know that you are loving your new cabin and that the build was trouble free. Should you need anything in the future please don't hesitate to contact us. Wishing you a very happy new year! Kind regards, Charlie.
Required a new door due to storm…
Required a new door due to storm damage. Tuin could not be more helpful.
I took a few photos with some sizes and they did the rest.
Great service
10 December 2025
Reply from Tuin
Thank you very much for you feedback and your kind 5 star review. We are really pleased to read that we were able to assist with your replacement door. Should you need anything further please do let us know. Kind regards, Charlie
Perfect from ordering to delivery
Perfect from ordering to delivery, I bought the 5x4 Leipzig, kit was so easy to build, I would recommend upgrading the doors and windows if possible, especially if they are going to get direct wind/rain, after sale, and customer care is brilliant, very helpful team,the quality is excellent and compared to other companies selling very similar units, the price is unbeatable, would definitely recommend this company
21 December 2025
Reply from Tuin
Thank you very much for taking the time to leave us a 5 star review. We are delighted to see that every part of your experience has been a positive one and the advice about the doors and windows is really helpful for other customers. We do hope you enjoy your new cabin, should you need anything further please don't hesitate to get in touch. Kind regards, Charlie
Excellent company
Excellent company
We had a shed installed 11 years ago and needed a few replacement logs
Their current design didn’t mwtch our 11 years ago cabin
However, Karen went above and beyond to arrange special replacements to be made and shipped
No that is service
10 December 2025
Reply from Tuin
Thank you very much for your kind feedback and for giving a generous 5 star rating, we really appreciate it! We are delighted to hear that we could help you breathe new life into your shed, and we are very glad to have met your expectations and more so. If you need anything else from us, do get in touch. Kind regards, Charlie
Great Products and Staff
Great Products
Very helpful staff with with great knowledge of products and expertise in making the whole transaction as easy as possible
Thank you
David Tyson
3 December 2025
Reply from Tuin
Thank you very much for your lovely review and the 5 star rating. We very much appreciate it. It is great to read that your experience was a positive one. If you need anything further please do let us know. Kind regards, Charlie.
Reply from Tuin
Edit 11/12/25
Our Customer Care Manager has contacted you but as yet has not heard back from you. Please do get in touch if you would like to discuss the matter further, we are absolutely happy to help.
08/12/25
I am very sorry to read that your order was delayed, whilst we strive to meet all requested delivery times, there are occasionally circumstances beyond our control that result in a delay in delivery albeit we would certainly advise you as soon as we are made aware of any change to a planned delivery. I can appreciate this can be be frustrating and disappointing, please do allow me to pass this over to our Customer Care Manager so that she can look into this matter for you. Kind regards, Charlie.
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