Delivered efficiently. The pergola is heavy-duty. The wood looks well seasoned and is not warped. Putting it together takes time and energy. Not recommended for the solitary DIYer. I had it erected by... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Bespoke log cabin
Very helpful staff and always try to get back in touch with you as soon as possible. I changed the internal layout which was very easy to do, so have to wait a little longer to get my bespoke log cabin delivered but all in all very happy so far.
22 April 2026
Reply from Tuin
Many thanks for taking time to leave a review and for your generous 5 star rating. We really appreciate it and are glad to hear your experience ordering a bespoke cabin with us. Do keep in touch and let us know if you need further assistance once delivered. Kind regards, Charlie.
How to order a summer house with no problems 😊 9
Kerry the adviser was excellent at helping me order my summer house and very patient 😀
22 April 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We really appreciate it! We're glad to here we could be of assistance in finding your dream summer house. If you need anything else, do get in touch. Kind regards, Charlie.
Loved the metal cap and ball but…
Loved the metal cap and ball but unfortunately the bolt sent with it that secures the ball to the cap was too small and wouldn’t tighten.
Good delivery and good product, well packaged and reasonably priced just marred by the wrong sized bolt
22 April 2026
Reply from Tuin
Thank you for your review and for your feedback. We're sorry to hear the bolt didn't secure as it is designed to. If you have not yet secured a replacement, do get in touch with us right away. We are also happy to talk through this issue more with you. Kind regards, Charlie.
Excellent customer service
We have had our cabin for many years now and it’s still as beautiful as it was the day we built it. My contact with the company today was to request a new door handle set as these over the years have started to show signs of age!. The phone call was answered swiftly and the lady I spoke to recommended I sent her a photo of what we wanted to replace, within a couple of hours I have been sent an email with a price which includes delivery which I am very happy with. I will be replying to her and placing the order. Thank you for your excellent customer service and support.
Jacqui K
24 April 2026
Unprompted review
Reply from Tuin
Thank you very much for taking the time to leave a 5 star review. It is great to read that you are still enjoying your cabin and that we were able to provide a quick and efficient service for your replacement handle set. If you need anything further in the future you know where we are! Kind regards, Charlie.
Great delivery info
Great delivery info. Only slight niggle is that the order acknowledgement did not confirm the height of the matting I ordered - I had to phone to confirm.
17 April 2026
Reply from Tuin
Thank you for leaving a review and for your 4 star rating. We will definitely take a look at the product information to see if we can make it any clearer in future order confirmations. Do let us know if you need anything else from us. Many thanks, Charlie.
Good customer service from Melanie
I can only give a review in the buying customer service as we haven’t had our cabin delivered yet. But Melanie that we dealt with was very helpful. Explained everything we needed to know. Went through all the options. Once we have the cabin I will write a further review
15 April 2026
Reply from Tuin
Many thanks for taking the time to leave a review and for your 5 star rating. We're delighted to hear about your experience with Melanie and will pass the thanks on. Do let us know how you get on with your cabin when it is delivered, and if you need any further assistance, do get in touch. Kind regards, Charlie.
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating. We're glad we could be of help. Let us know if you need anything else from us at Tuin. Kind regards, Charlie.
great gazebo at a really good price
great gazebo at a really good price. helpful staff. top company!
15 September 2025
Reply from Tuin
Thank you for your kind review and for the 5 stars! Great to know that your gazebo, our team and our company have all met with standards we strive for! If you need anything further of course you know where to come! Kind regards, Charlie.
Bought some stain for the log cabin i…
Bought some stain for the log cabin i built a few years ago. Its the best stuff.
9 April 2026
Reply from Tuin
Thank you for taking the time to leave a 4 star review, we are pleased to read that you are happy with the stain purchased. If you need anything further please do let us know. Kind regards, Charlie
Reply from Tuin
Many thanks for leaving a review and for your 5 star rating, we really appreciate it! Let us know if you need anything else. Kind regards, Charlie.
This is third of these gates ordered…
This is third of these gates I have ordered and as usual it is great quality & rapid delivery. Top service
Thanks
25 March 2026
Reply from Tuin
Thank you for your kind review and for leaving a generous 5 star rating. We're very happy to hear that you've come back to purchase more gates. If you need any more, you know where to find us. Kind regards, Charlie.
Delivery good, but spec has changed
Delivery was good, but the new door lock was a different size to the existing one…so took a lot of chopping away at the door to make it fit.
23 March 2026
Reply from Tuin
Thank you for taking the time to leave a review and for your feedback. We apologise that the new door lock was not an exact fit. Some parts are subject to change due to supplier changes and the website may not have been updated promptly to reflect these changes. We are currently looking into it. If you need any further assistance, please do get in touch. Kind regards, Charlie
We brought from Tuin before
We brought from Tuin before, so after reading other reviews we decided to stick with a company we trusted, who deliver a great product and service.
19 March 2026
Reply from Tuin
Thank you very much for your kind words and for leaving a 5 star rating. We're delighted to hear that you decided to stick with us. If you need anything else from us, feel free to get in touch. Kind regards, Charlie.
Reply from Tuin
Thank you very much for taking the time to leave us a 5 star review, we really appreciate it. If you need anything further from us, please do let us know. Kind regards, Charlie.
At the moment five star but have not…
At the moment five star but have not yet taken delivery.
13 March 2026
Reply from Tuin
Thank you for taking the time to write a review and for leaving a generous 5 star rating. Let us know how delivery of your two cabins goes. If you need any further assistance, do get in touch. Kind regards, Charlie.
The shed looks good but there were a…
The shed looks good but there were a few niggles with it. There are a few gaps in the apex of the roof which are nothing to do with how it was constructed. Not enough roof felt covers the roof so had to buy more just for a small section. I'm hoping there's enough shingles to do the job? No instructions sent for the install and nothing that we could find online. You will need to buy some different fixings/ nails for the windows/ door trims or else you will smash the glass or fire them straight through the walls into the shed. Not sure why we need so many incorrect nails as well? The price was good but I guess you get what you pay for!
11 March 2026
Unprompted review
Reply from Tuin
Good morning. Thank you for your review. We would really like the opportunity to look into this for you as this is not what we would expect and certainly when ordering a garden building from us, all fixings, fittings and instructions are included as standard so to read this has not been the case we would very much like to look into for you. Unfortunately we have not been able to identify the order from the information provided here but please do send more information to our Sales & Customer Care Manager, Melanie, via info@tuin.co.uk and she would be more than happy to address this for you. Again, thank you for taking the time to leave this feedback. We can't improve services where needed without honest reviews. Kind regards, Charlie.
Excellent service.
Excellent service.
Was informed about my order quite a few times saying they received order everything in stock . Or packaged and sent to distribution centre for delivery . Told by delivery company they received package everything delivered on time
11 March 2026
Reply from Tuin
Thank you very much for taking the time to leave us a 5 star review, we really appreciate it. I'm really pleased see that your order was able to be fulfilled and delivered as you had expected. If you need anything in the future please do let us know. Kind regards, Charlie.
Not my first Tuin review
Not my first Tuin review. We bought our first cabin some 3 years ago – 9m x 5m, and it is situated in a meadow, completely exposed to very high wind and driving rain, and I let it a full 18 months BEFORE I protected the wood. The build quality is absolutely brilliant, and the price is incredible in comparison to the alternatives. 40mm thick planks. Will last forever. I challenge anyone to get a “shed” that size for the same price – and good luck in winter….. We just ordered another cabin, slightly smaller, and had an issue with some details, which were rectified in one email and one phone call, one with Mel and one with Trina. Like all the communications I have had with Tuin – Mel and Trina were just absolute Angels, and just lovely to deal with. I cannot praise this company enough.
13 March 2026
Unprompted review
Reply from Tuin
Thank you so much for taking the time to leave a 5 star review. It's always great to have a returning customer as well. So pleased that you have chosen Tuin to purchase a further cabin. I will be sure to pass your comments on to both Trina and Mel, thank you. If you need anything further please do let us know. Kind regards, Charlie.
Very helpful
Very helpful . Spoke to a few of the Team on ordering my Log Cabin & were good to talk to & told me all I needed to know . Recommended
2 March 2026
Reply from Tuin
Thank you very much for leaving a review and for the generous 5 star rating. We truly appreciate it. We are glad to hear that you had a good time ordering your Log Cabin with us. If you need anything else, feel free to get in touch. Kind regards, Charlie.
Reply from Tuin
Many thanks for your kind review, I will be sure to pass this onto Mel! Great to know that she was able to work with you to enable you to purchase your cabin. If you need anything at all in the future please do get in touch. Kind regards, Charlie.
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