Delivered efficiently. The pergola is heavy-duty. The wood looks well seasoned and is not warped. Putting it together takes time and energy. Not recommended for the solitary DIYer. I had it erected by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have just put in my order and will not be receiving it for another few weeks. So far I have been quite impressed with their efficiency and their professional skills. Karen answered our questions wit... See more
Company replied
After my 10 year old Daisy Log Cabin Euro sash lock broke I was worried about security. I checked with the local "sheds" but was unable to find an exact replacement. I contacted Tuin direct by email a... See more
Company replied
Very helpful staff at Tuin. I got in touch with the company several times with various queries over the course of a week or two and Trina answered them all promptly, even though I am not quite ready t... See more
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Company details
About Tuin
Written by the company
Trust is not given it is built, and the Tuin team has over 50 years of experience building, designing and selling log cabins & summerhouses. We also sell sheds, saunas, hot tubs, gazebos, fence panels & timber. Tuin is your place for space.
- We are rated excellent on Trustpilot.
- Have a 10 year guarantee on all our garden buildings.
- Give you expert & impartial advice as our sales team do not work on commission.
Whether you know exactly what you want, or would like to chat through an idea, please call us or email or go to the website and use WhatsApp or live chat. Our team are in the offices from 9am to 5pm Monday to Friday and you can even visit the show site if you are in the area.
10 Year Guarantee
Log cabins, summerhouses and sheds
We believe it is important to protect your investment. Whether you buy a log cabin, summerhouse or shed from us, Tuin offers a 10 year guarantee that covers timber rot, fungal decay and insect infestation.
Contact info
Brooke Industrial Park, NR15 1HJ, Norwich, United Kingdom
- 01508 558308
- info@tuin.co.uk
- www.tuin.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Long delays to replace parts…
Long delays to replace parts of poor quality. Needed to chase repeatedly to get them.
4 December 2025
Reply from Tuin
Edit 11/12/25
Our Customer Care Manager has been in contact with you but as yet has not heard back from you. Please do let us know if you would like to discuss this further, we are absolutely happy to call if preferred.
08/12/25
I am very sorry to read that you have had a long delay on your new parts, I know that Karen was working with suppliers to source the hinges for you as these were not a standard stock item. We of course appreciate that these were not as quick to therefore receive as we would of liked. I have passed over your complaint to our Customer Care Manager, who will investigate this further and be in touch with you. Kind regards, Charlie.
Dealing with Tuin was a great…
Dealing with Tuin was a great experience most helpful and knowledgeable.
2 December 2025
Reply from Tuin
Thank you very much for your kind review and the 5 star rating. It is great to read that you have had a positive experience. If you need anything in the future please do not hesitate to contact us. Kind regards, Charlie
Good log cabin but a few glitches with delivery
The log cabin we bought from Tuin is very sturdy and was a reasonable price, we are very happy with the finished job. The instructions were apparently fairly unfathomable so our carpenters had to make numerous telephone calls to customer service for advice. Customer service was very helpful to them.
I spoke to customer service a few times in the early stages of ordering, and while they were generally helpful and polite before I committed to the product, once I had ordered there were a couple of occasions when the sales assistant was rather less helpful.
When you are committing to a big expenditure of several thousand pounds just based on a picture on a website, you do need to be happy you are getting all the right kit and there was a muddle at Tuin’s end about whether the insulation I had ordered would be coming separately or with the rest of the cabin. I was given the wrong information about this so it all became rather confused once the kit had been delivered as it was all packed up on pallets.
The other criticism I would make is that I did not receive a fully itemised order from them which included all the extras I had paid for, so I had no proof of purchase.
However, overall I am pleased we went ahead with the cabin and we look forward to years of usage.
29 September 2025
Reply from Tuin
Thank you very much for your feedback and for leaving a 4 star rating. We are very delighted to hear that you are happy with your log cabin now that it is built and ready to enjoy.
We also full acknowledge that this was not as smooth a process as we would have hoped for, and we once again apologise for the shortcomings related to your order.
We are hoping to make some much needed changes to the instructions supplied with our cabins to mitigate confusion going forward. On top of this, we are currently working on better implementation of the insulation for our cabins, for a smoother process.
As always, feel free to reach out if you require anything further for your log cabin and future garden projects. Kind regards, Charlie
Reply from Tuin
Thank you very much for your 5 star rating, it is great to see that both communication and delivery were to expectation. Kind regards, Charlie.
Reply from Tuin
Thank you for your feedback and for leaving a 5 star rating. We really appreciate it. Kind regards, Charlie.
Had trouble finding the product i…
Had trouble finding the product i needed, Having made my order with Tuin, everything went smoothly with regular emails telling me where my product was, it arrived earlier than expected and very pleased with the product. Would definitely use this company again.
14 November 2025
Reply from Tuin
Thank you very much for your kind feedback and for leaving us a 5 star rating. We really appreciate it and are glad that we could help you find the product you needed. If you need anything further please do get back to us. Kind regards, Charlie.
Always very pleasant and friendly and…
Always very pleasant and friendly and very helpful and informative about their products. Very patient and have time to listen.
Really great to actually get through on the phone and speak to someone. Quite unusual and refreshing the days
Also their products are quality with an amazing choice, and great after sales service.
Thank you.
18 November 2024
Reply from Tuin
Thank you very much indeed for your feedback and for leaving us a very generous 5 star rating! We truly appreciate it, and we are really pleased to hear about your refreshing customer service experience with us. Do let us know if you need anything further. Kind regards, Charlie.
Reply from Tuin
Thank you for taking the time to leave a review and for giving us a 5 star rating. We really appreciate it. Kind regards, Charlie.
Returning customer
As a returning customer I knew what to expect but the team made my purchase seamless I look forward to my purchase arriving and being able to see our new Bar built over the coming weeks
10 November 2025
Reply from Tuin
Thank you very much for your kind review and the 5 star rating! I am delighted to read that as a valued customer, your purchase has been problem free. If you need anything at all please do get in touch. I do hope you enjoy your new bar! Kind regards, Charlie.
Brilliant cabin from Tuin, and fantastic installation team too.
Tuin designed a bespoke 9m x 3m workshop cabin for our garden and the whole process has been seamless, the cabin is excellent quality and delivered on time. We employed - on Tuin's recommendation - Richard and his team from VERSATILE OUTDOOR SPACES.CO.UK to do the installation of our Tuin cabin. Both the quality of the cabin supplied by Tuin, and the care and professionalism of Richard and his team doing the installation were exceptional and we are delighted with the end result. Thank you!
13 November 2025
Unprompted review
Reply from Tuin
Thank you so very much for taking the time leave this review and for the 5 star rating. We are so happy to read that everything has gone to plan with your lovely new workshop cabin. We will be sure to also pass on your comments to Richard, he will be so pleased to hear this. We wish you many happy years with your cabin and should you need anything further, please don't hesitate to contact us. Kind regards, Charlie
Great and quick service
I bought my log cabin from Tuin and I needed a new door handle for it. I orders one from Tuin and it was delivered in a few days. Quick and efficient.
6 November 2025
Reply from Tuin
Thank you very much for your feedback and your 5 star review. We very much appreciate you taking the time to do so. It is great to read we were able to supply your replacement handle to you. If you need anything further please do get back to us. Kind regards, Charlie.
Friendly team
Friendly team , all delivered as promised made whole experience pleasurable , would use agin without hesitation.
27 August 2025
Reply from Tuin
Thank you so very much for your kind feedback and the 5 star review! I have shared this with the whole team, it's always great to read that a customer experience has been so positive. If you need anything at all going forward please do get in touch. Kind regards, Charlie.
From start to finish top quality…
From start to finish top quality service would and have highly recommended this well organised company. Well done all off you
1 September 2025
Reply from Tuin
Thank you so much for your lovely feedback and the 5 star review! It is fabulous to read that every aspect of our service was to the standard we hope to deliver. I will pass on your comments to the whole team. Kind regards, Charlie.
Very responsive
Very responsive, Tuin seems tp be a family run buisiness, i found they had good processes in place for evey step of the transaction, no surprises, eveything happened when they said.
5 November 2025
Reply from Tuin
Thank you very much indeed for your feedback and the 5 star review, whilst we are not a family business as such, we certainly pride ourselves in behaving as one. Should you need anything further please don't hesitate in getting in touch. Kind regards, Charlie.
Great communication
Great communication
Reached out to order a shed annexe with additional door, went above and beyond to achieve my order with my specific adjustments, delivery went smoothly, highly recommend.
23 October 2025
Unprompted review
Reply from Tuin
Many thanks for taking the time to leave a review and for your generous 5 star rating. We really appreciate it and are glad to hear that we met and exceeded your expectations. Kind regards, Charlie
Delivered on time
Delivered on time, staff on phone answered all my queries without any problems and gave valuable tips and help.
28 August 2025
Reply from Tuin
Thank you very much indeed for your kind feedback and the 5 star rating. We really appreciate it. I am pleased to see we were able to assist you where needed. Do let us know if you need anything further. Kind regards, Charlie.
Delivery well organised
Delivery well organised. Driver super helpful and placed our pallet exactly where we needed it , involving a quarter mile road run!
Well packaged. You must watch all the customer knowledge videos to be confident in a troublefree assembly.
A level base is critical to success!
Very satisfied once I realised the butyl roof adhesive was rolled up inside the pack!
27 August 2025
Reply from Tuin
Thank you for your kind feedback and the 4 stars. Your feedback is really valuable to us and gives honest insight to future customers. if you need anything in the future please do give us a call. Kind regards, Charlie.
Information relating to order process…
Information relating to order process and progress was prompt and accurate. Everything delivered on time.
All materials were accounted for.
We had slight concern regarding finished quality of some of the timbers ie Splits, and some sap leaching, but this was sorted and we are happy with end result
27 August 2025
Reply from Tuin
Thank you very much for you feedback and kind 5 star review. It is great to read that everything has gone well for you with your order. If you need anything further please do get in touch. Kind regards, Charlie.
Reply from Tuin
Thank you very much for your kind review, it is great to see that both product and delivery were to expectation. Kind regards, Charlie
Great service so far
Great service so far, easy to follow instructions and great communication
30 October 2025
Reply from Tuin
Thank you very much for your kind review and the 5 star rating, it is very much appreciated. If you need anything further please do get in touch. Kind regards, Charlie
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