TUI Reviews 

We loved how easy it was to book the cruise itself online, but booking the TUI insurance package with the criuse was much more challenging. A price is given for the insurance and included in the initial depoist. However, when the policy comes through, it asks you to contact the insurance company direct with any pre existing medical conditions.

The first phone call to the insurance company resulted in them telling us the system was down but wanted us to cancel the initial policy and start a new one with them the same day with a new price to include existing conditions. We decided to wait until the system was back so we could simply amend our original policy.

A second phone call the following day confirmed their system was working again, but we were informed they were unable to amend the original policy and wanted us to cancel that one and start a new one with them.

We agreed to do this, which took nearly half an hour to complete. We were speaking to a call centre to someone with a strong accent, which we found difficult to understand.

Next time, we will get insurance elsewhere.

We are very much looking forward to the cruise itself.

The hotel was lovely and clean, very modern and perfect location, but there are some negatives.

There’s the typical race for sunbeds here unfortunately, unless you reserve beds with a towel before 7.30/8am you won’t get one despite there being signs saying it’s prohibited. Most of them that are reserved are left empty for hours on end aswell. The pool opening times are 10.00-18.00 which sounds like a long time, but you aren’t able to go for a morning or evening swim which is perfect for how hot it can get. The food is pretty average, we ended up eating out a couple of nights to find nicer food. Food was usually warm, sometimes even cold and some meals we had weren’t very tasty at all. Some of the staff in the restaurant area were walking into people because they were on their phones, and you just didn’t feel very welcome at meal times. The snack bar where pizza and wraps etc are in the day was great! We were put up 2 flights of stairs with a pram and no lift access which wasn’t ideal. We had a lovely holiday but I don’t think we’ll visit again

Staff were really helpful and friendly.

All the tui employees were great.The app helps alot

A mostly easy process to book.
The only thing I would say is that it’s unclear how to add extras like golf bags and you have to book the flights before you can add them so will already have paid if for any reason the golf clubs can’t be added.

Tom was a very pleasant person despite the phone connections playing up I was very satisfied with his travel experience

Cloe the the lady who dealt with our holiday was excellent nothing was any bother to her made our time in the shop enjoyable

Good at dealing with us older ones that aren't as up to date with the technology today. It has been 12 years since last flying. Paige very helpful.

Had to wait 35 minutes for our transfer to leave the airport on our minibus. Waited fir 2 passengers that didn't turn up. We had to chase up ourselves where they were.

I was interested in upgrading my room, contacted Tui to ask, who advised that there are no upgrades available (July 27) and to contact the hotel, which I did, they advised Tui have plenty of upgrade options and insist I upgrade through them!! Not much confidencene in yourselves or the hotel as honestly do not know what the issue is!!!

Very good customer service, friendly and efficient. Sam was very good.

Outstanding all round. Everything is managed to a very high quality. Loved every second on our cruise (4th with TUI/Marella in 2 years)

Once landed at Palma we got our transfer to the boat. There we checked in and about 90 minutes after arriving in Majorca we were onboard having a drink. The Captain Richard was brilliant so friendly and welcoming. We had our Celebration of Vows with him a few days later and it a wonderful experience for our 25th Silver wedding anniversary. The staff onboard are so friendly and helpful. The meals were lovely with so much choice even with my fish/seafood allergy and my wife's gluten intolerance there was always something to have. The ports of call were great and we saw so many lovely places and we will be returning to at least one of them again to have a week there. That was Malta. We have done 2 Marella cruises and they are really wonderful so we have just booked another 14 day cruise for 2028.

Contacted customer services after our return night flight from Cyprus had no heating so we had to suffer severe cold for over 5 hours. Customer services were not interested.

I had the need to phone about my upcoming cruise I phoned the number on the Manage my Booking page and was transferred several times to different departments who weren’t very helpful , finally got through to Katy who was most helpful .

Very helpful booking process and a very nice lady.

Easy to book and find the right holiday for us. Everything is included at a competitive price.

No problems. Easy process with good staff.

Easy to follow instructions

Not sure how I can review my experience with TUI as I have not been informed of any problems (which I am sure there are judging by the negative comments ) of cancelling the river cruise holiday booked I am sure they will leave it until the last minute. Still deliberating whether to cancel