I love using TotallyMoney, it helps me to keep an eye on my credit score and areas that need improving. If i want a new credit card it shows me the best on the market and also allows to see my chances... See more
Company replied
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See what reviewers are saying
Very helpful to me build your credit file or for what deals are available to you plus really good when you've had fraudulent transactions
Company replied
Handy for keeping an eye on my credit score, however the loan offers I am advised of are not that good, interest rates far to high.
Company replied
Not very accurate so far, doesn’t seem to be able to pick up on monthly savings, also seems to be quite a bit behind on bills that come out of your bank? I noticed it will have an old amount from a se... See more
Company replied
Company details
Written by the company
Our technology puts you right at the centre of your credit data, helping you make smarter decisions to take control of your finances. Use our free credit report and live credit score, along with our unique Borrowing Power and Match Factor technologies, to find the right financial products, make better financial decisions and build a stronger credit history. We believe that our technology can drive a better and fairer consumer credit market that can help you get smart with credit!
Get a better credit score
Written by the company
- 97% of customers recommend us to improve your credit score
- Credit scores don't always feel fair. That's because they were made for lenders. Now, make yours work for you and move on up towards your goals, for free.
Contact info
White Collar Factory, 1 Old Street Yard, EC1Y 2AS, London, United Kingdom
- help@totallymoney.com
- www.totallymoney.com
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Helping to build up my credit report…
Helping to build up my credit report and seeing what's available to myself with credit cards and loans and also how to use sensibly.
18 February 2025
Reply from TotallyMoney
We’re so happy to hear that we are helping you build up your credit, show you what credit products are available to you and how to sensibly use them :).
If you're happy with our service we'd love to get that extra star from you. Alternatively, we're keen to hear how we can improve, at help@totallymoney.com!
Excellent response and financial report…
Excellent response and financial report that I always get from totally money.
8 December 2024
Decent
Decent service, definitely better than experian. However my main issue is that they keep services behind their app, why do I need any bloody app?
14 February 2025
Unprompted review
Reply from TotallyMoney
We appreciate your thoughts on this Paul,
If you have any ideas on how we could improve, please let us know at [help@totallymoney.com](mailto:help@totallymoney.com). We’re keen to hear what you think!
This company remain the donkeys useless…
This company remain the donkeys useless dangley bits. So, for Christmas, after having a year from hell with a cancer diagnosis, chemotherapy, surgery and radiotherapy, and having to lose out holiday , I decided to splash out and spent 28% on my credit card. The money was sitting in the bank and was cleared straight after New Year 100% but they still dropped my credit rating.
I don’t give a monkeys, but God help you if you do.
Update 14/02/3025
Just had some excuse reply that’s it’s not their fault but using a credit card for a couple of months for Xmas presents and clearing the bill totally each month should show good use, not negative.
What a load of rubbish!!
13 February 2025
Unprompted review
Reply from TotallyMoney
We appreciate your thoughts on this.
You may see a section on your TotallyMoney account called 'Credit usage', which is simply the amount of your available credit compared to how much you're using.
Just to let you know, most lenders like to see credit usage below 25%. This means if you have a £1000 credit limit, you should aim to use £250 or below. This helps to demonstrate that you aren't reliant on credit and can use it responsibly.
Whereas, if you use more than 25%, this can indicate to lenders that you're in more need of credit and this can negatively impact your score.
I appreciate this can be confusing but we don't make the rules on this. This is something that lenders look at and can impact your credit score, which is why we flag credit usage to you in your TotallyMoney account.
Great credit score app
I get regular updates. My score is going up each month because the app gives you recommedations to improve
13 February 2025
You’re really doing a great job
4 January 2025
Reply from TotallyMoney
We’re so happy to hear that we`re doing a really good job :)
If you're happy with our service we'd love to get that extra star from you. Alternatively, we're keen to hear how we can improve, at help@totallymoney.com!
I haven't received my card yet.
28 December 2024
Reply from TotallyMoney
We appreciate your feedback on this Hooman
We’re keen to look into this further for you, so please get in touch with us at help@totallymoney.com, as we’d like to get this resolved as soon as possible.
Quick response to email and very…
Quick response to email and very friendly. Great customer service.
4 February 2025
Unprompted review
Very satisfied with the service highly…
Very satisfied with the service highly recommended
30 January 2025
can't log in from your emails total…
can't log in from your emails total waste of time I have emailed you previously but ignored
25 January 2025
Unprompted review
Reply from TotallyMoney
We appreciate your feedback on this Stephen
We’re keen to look into this further for you, so please get in touch with us at help@totallymoney.com, as we’d like to get this resolved as soon as possible.
Hello as been wonderful experience…
Hello as been wonderful experience regarding....I really appreciate to get know the useful feedback from you give me the full breakdown about my credit score tanks 1 again
17 December 2024
Is great the app
12 December 2024
No More Access Using a VPN
Had an account for over 1 year, suddenly you are unable to access using a VPN. Looks like the end of me using them given I would only ever use with a secure VPN. Also several e mails and direct messages with no reply.
17 January 2025
Unprompted review
Reply from TotallyMoney
Hello Tim,
We've recently implemented new security measures which means you won't be able to access our app whilst using a VPN. I'm sorry to hear you feel this way but we appreciate you leaving this feedback.
We respond to all emails that come through to our customer service inbox. We'd appreciate you reaching out to us at help@totallymoney.com so we can check this for you.
Thanks,
The TotallyMoney Customer Operations team
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