Emilia is a first class ambassador for Three. She’s really attentive and offered us the best advice in changing plans. She explained everything well and gave us notes to take away in case we had any f... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had a very pleasant and productive experience today at the Croydon store. From a warm welcome to excellent service. I’m not that Ai educated but Ade took his time to take me through the necessary st... See more
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Super helpful service from Michal - extremely efficient and knowledgable. Sorted out my contract then went straight on to organise my mum’s phone and broadband in no time at all - delivering her a gre... See more
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Naurin and Moray were totally amazing. Really absolutely outstanding. They helped me with everything I needed and I got a fantastic deal on phone, tablet and broadband. Really can't recommend them eno... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
70K reviews
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Lovely service from Trish
Lovely service from Trish, helped set my new phone up with ease and with a great deal
14 October 2026
Unprompted review
Reply from Three UK
What lovely feedback, Elaine! 😊 We're so pleased Trish made the experience seamless while helping you choose a fantastic deal that suited you best. We hope you enjoy your new device. - Three Social Media team.
Continues to be awful
Continues to be awful. A week and a half of attempting to cancel a contract due to being issued two refurbished phones one after the other that were both fautly. Being told I can’t because of a fault on the system, nothing to be done. Finally I was assured by both an operative and an account manager that a request to cancel my account has now been logged. Rang up today to find it hasn’t been. So I still have an active account, a faulty phone and the number I use for my business is still tied up because they haven’t/cant released it. And now I have to wait 72 hours because who’ve said they were going to process my cancellation didn’t. Every member of staff I’ve talked to has been very polite and as far as I can tell, utterly ineffectual and every refurbished phone I’ve received has been a mess. Complete and expensive waste of time.
14 October 2026
Unprompted review
Reply from Three UK
Hi Pete, we're sorry to hear about the experience you've had with multiple faulty devices and the difficulties you've faced trying to cancel your account. We understand how frustrating this must be, especially with your business number being affected and conflicting updates regarding your cancellation request. As we’re not able to discuss account-specific details on social media, if you need further clarification, please contact our chat support team at https://bit.ly/3C43TKN. They’re available Monday to Friday from 8am to 10pm, and weekends from 9am to 8pm, and will be able to review everything with you directly.— Three Social Media Team
Rachel in store was outstanding
Rachel in store was outstanding. She made complex things very understandable. Explained everything as we went. Based on this customer experience I bought a new phone and contract.
14 October 2026
Unprompted review
Reply from Three UK
Hi George, it's excellent to hear your visit left you feeling confident in the choices available. The clarity and guidance provided by Rachel clearly helped make the process easier to navigate and supported your decision to move forward. — Three Social Media Team
Mila was polite and professional
Mila was polite and professional, very happy with service and helped with clearing up some questions I had
Would recommend to anyone
14 October 2026
Unprompted review
Reply from Three UK
Hey Robbie, you've just made our day. What a fantastic shout-out for Mila. We're delighted her polite and professional approach helped answer your questions and made your experience such a positive one. Thanks for the wonderful recommendation.
Three Social Media Team
Very good customer service
Very good customer service, welcoming and efficient. Thank you
14 October 2026
Unprompted review
Reply from Three UK
Hi Katie, thanks for the fantastic feedback. We're delighted to hear you were provided with prompt and approachable assistance, creating a smooth and seamless experience for you throughout.
— Three Social Media Team
Great service from 3 store Warrington
Ruksana and Rachel were both fantastic in arranging my upgrade and sorting an issue from the call centre. I would highly recommend this store and I will be dealing directly with them now for all our phone requirements . Thank you to 3 store Warrington
14 October 2026
Unprompted review
Reply from Three UK
Thanks for your wonderful review, Diane! 😍 We’re thrilled you had a seamless experience with Ruksana and Rachel. Thank you so much for recommending our Warrington store! Earning your complete trust for future accounts is the best compliment ever! 🌟 — Three Social Media Team
Alex the store manager has been superb
Alex the store manager has been superb, really helpful and knowledgeable
14 October 2026
Unprompted review
Reply from Three UK
Hey Dale, thank you for the 5 ⭐ review. We're thrilled to know Alex store manager made your experience seamless.- Three Social Media Team.
I visited Three Mobile Sutton
I visited Three Mobile to change my mobile data plan, and I received outstanding service from Kate. She was very friendly, professional, helpful, and patient throughout the whole process. She explained everything clearly and made the experience smooth and stress-free.
It’s always a pleasure to receive such excellent customer service. Kate went above and beyond to make sure I was happy with my new plan.
Thank you, Kate, for your fantastic service! Three Mobile is lucky to have such a wonderful member of staff. Highly recommended
14 October 2026
Unprompted review
Reply from Three UK
That's impressive, Karthik. We're super happy to hear that Kate gave you all the support you needed. Enjoy your new plan, and thank you for choosing us! 😇 - Three Social Media Team
Reply from Three UK
Hey Roger, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media Team.
Super helpful
Super helpful, friendly and great at finding the best deals
14 October 2026
Unprompted review
Reply from Three UK
Hi Victoria, we're delighted to know the support you received combined a welcoming approach with options that delivered excellent value. — Three Social Media Team
Absolute joke cancelled 3 phone…
Absolute joke cancelled 3 phone contract in August 2026 final bill came 12 September payed bill after 30 days notice.payed bill contract cancelled again another final bill came 14 October. By this time I had enough phone 3 on phone 40ins payed another £16 38 for phone network I'm not with. That's £32.76 payment for nothing. I've asked for proof of cancellation to be sent to me now let's see if I get any.they said ant money owing to you you will be refunded whatever you do DONT GO WITH THREE NETWORK A NIGHTMARE TO CANCEL IF YOU FIND A BETTER DEAL.TOTAL RIP OFF COMPANY.
14 October 2026
Unprompted review
Reply from Three UK
Hi David, we're sorry to hear about the issues you've experienced with your cancellation, final bills, and the time spent trying to get this resolved. We understand why receiving further charges after you believed the account had been closed would be frustrating. As we're not able to discuss account specific details on Social Media, if you need further clarification, please contact our chat support team at https://bit.ly/3C43TKN. They're available Monday to Friday from 8am to 10pm and weekends from 9am to 8pm, and will be able to review everything with you directly.
— Three Social Media Team
Reply from Three UK
Hey Jean, that’s amazing to hear! Thanks for taking a moment to share your feedback with us 😊- Three Social Media Team.
Helped with viruses on my device
Helped with viruses on my device. Thank you
14 October 2026
Unprompted review
Reply from Three UK
We love hearing feedback like this, Stephen! We are incredibly happy our experts could successfully resolve the issue for you. — Three Social Media Team
Cade so kind and helpful..
14 October 2026
Unprompted review
Reply from Three UK
Hi Shane, thank you for your review. We're delighted to hear Cade provided such a welcoming experience and made sure you felt supported throughout your visit.— Three Social Media Team
Fantastic staff
14 October 2026
Unprompted review
Reply from Three UK
Hey Stuart, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media Team.
Great service very friendly and helpful
The staff have helped me get rid of a crap eSIM and set me up with a new sim
14 October 2026
Unprompted review
Reply from Three UK
Hey Alison, you've just made our day. We're delighted the team could help switch you over and get everything sorted with a new SIM. It's great to hear they found the right solution and got you back up and running smoothly.
Three Social Media Team
Service was amazing friendly staff and…
Service was amazing friendly staff and saved me money serviced by awais and mobin
14 October 2026
Unprompted review
Reply from Three UK
Hi Elizabeth, it's wonderful to hear Awais and Mobin helped deliver an experience that combined genuine care with meaningful value. — Three Social Media Team
App fails to work on WiFi 8/10 times,an…
App fails to work on WiFi 8/10 times,an app which fails to give real time info about mobile data allowance left,the I.T team at three network should seriously look into the app, I fail to understand why it doesn't work on WiFi,I have no issues with any app apart from three, very disappointed.
14 October 2026
Unprompted review
Reply from Three UK
Hi Manoj, we're sorry to hear about the issues you've been experiencing with the Three app and understand how frustrating that must be. As we're not able to investigate app or account-specific details on social media, please contact our chat support team at https://bit.ly/3C43TKN, so they can look into this further with you.— Three Social Media Team
Reply from Three UK
Hi Martin, it's lovely to hear Remi made your visit such a pleasure. Your feedback made our day! ☺️ -Three Social Media Team
Reply from Three UK
Hey Joseph, we're glad to hear you had such positive experience. Thank you for the feedback.
-Three Social Media team.
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