Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
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Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Craig was so helpful and lovely to talk…
Craig was so helpful and lovely to talk with! Went through everything start to finish, and set up my phone for me. Couldn’t recommend him enough.
11 August 2026
Unprompted review
Reply from Three UK
Love this, Amy 💫 We're delighted that everything was covered with care and attention, leaving you all set from the outset. Such wonderful praise says it all 💙
- Three Social Media Team
I needed help logging in to my 3 app…
I needed help logging in to my 3 app and Lewis took his time and helped me get the app set up and even found me a better deal on my contract
11 August 2026
Unprompted review
Reply from Three UK
Hi Sheila, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Lewis. We truly appreciate your feedback. – Three Social Media Team
I was looked after very well and with…
I was looked after very well and with great patience by Tyler.
11 August 2026
Unprompted review
Reply from Three UK
Thanks so much, John! 🎉 We’re so happy Tyler could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Reply from Three UK
Fantastic feedback, Robert! We’re so glad Daniel made everything easy for you. Thanks for the brilliant 5⭐ review!- Three Social Media Team
Reply from Three UK
Hey Clarice, we’re glad to hear our team made a great impression. Thanks so much for sharing your experience! 😊
-Three Social Media Team.
Good customer service person serving me…
Good customer service person serving me was really nice
11 August 2026
Unprompted review
Reply from Three UK
Thanks a ton for your review, Arthur! 🎉 Our team really nailed it, and we look forward to serving you again. ☺️ — Three Social Media Team
Brilliant service from Dan the manager
Brilliant service from Dan the manager. Made everything easier
11 August 2026
Unprompted review
Reply from Three UK
That’s wonderful to hear, John 🌟 We're pleased that Dan helped take the hassle out of everything 💙
- Three Social Media Team
Great experience
Excellent service delivered in store today by Mark was a great help and got new device all sorted with a new tablet as well
8 August 2026
Unprompted review
Reply from Three UK
That’s fabulous, John! We’re delighted to hear that Mark provided outstanding support and made your experience seamless. Delivering excellence in every interaction is always our priority. ✨ – Three Social Media Team
Caitlin made my visit to three so easy
Caitlin made my visit to three so easy,
I get confused with contract and phones and have had issues for ages,
Was talked through all my options and clearly explained prices etc,
10/10 would recommend Taunton’s branch
11 August 2026
Unprompted review
Reply from Three UK
Hi Laurie, we really appreciate the amazing feedback! 😊 It’s wonderful to hear Caitlin guided you through everything with ease and helped you feel confident about your options. Thanks for recommending our Taunton store! – Three Social Media Team
Reply from Three UK
Thanks a ton, Ola! 🎉 We’re so glad everything went perfectly with us. See you soon! 🥰 — Three Social Media Team
Ryan was excellent
Ryan was excellent, very friendly & courteous. Donna leads an excellent team. Thank you very much.
11 August 2026
Unprompted review
Reply from Three UK
Hello Susan, we’re pleased to hear Ryan provided such friendly and courteous support, and that Donna’s team left a great impression. Thank you for sharing your kind words. – Three Social Media Team
Brandon was very informative and knew…
Brandon was very informative and knew what he was doing.
11 August 2026
Unprompted review
Reply from Three UK
Hey there, we’re delighted to hear that Brandon made such a positive impact. Thank you for your lovely feedback! 😊
-Three Social Media Team.
I am very happy with Three customer…
I am very happy with Three customer service Dalston store. Specially Nayeem who is customer advisor help me and very polite and helpfull staff.
Thanks
11 August 2026
Unprompted review
Reply from Three UK
Hi Apara, thank you so much for your wonderful 5 star review. It’s great to hear that Nayeem made a strong impression through his support and attentive service at our Dalston branch.-Three Social Media Team
Reply from Three UK
Hi Tim. Thank you for taking the time to share your feedback. We are pleased to hear that our team was able to provide the support you needed with your device setup.— Three Social Media Team
Absolutely appalling service from…
Absolutely appalling service from Three. I’m unfortunately still stuck in a contract with them for over another year, although I have managed to close my Three 4G broadband contract.
I would strongly advise people to think twice before using Three. My broadband was £22 a month, and despite having paid all my bills, after closing the account they tried to charge me over £100 extra for a service that didn’t work properly. The contract had also ended, so I was entitled to cancel it.
Trying to contact Three is another nightmare. Don’t bother calling unless you have plenty of patience — it feels almost impossible to get through to an actual person rather than dealing with an automated voice system. When you eventually do speak to someone, the staff often seem to have no idea what is going on.
The mobile service I’m still using with Three is no better. Calls regularly don’t come through, and the service is unreliable.
Overall, my experience with Three has been extremely disappointing. I certainly wouldn’t recommend them and will be leaving as soon as I’m able to.
11 August 2026
Unprompted review
Reply from Three UK
Hi Imogen, we're sorry to hear this has been your experience. We can understand how frustrating it must be when you're being charged for a service you believe should have been closed, particularly when you've also experienced issues with the broadband service and your mobile connection.
It's clear from your review that you've been left feeling let down by both the service and support you've received. As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm. They'll be able to review the charges you've mentioned, check the status of your account and discuss the concerns you've raised regarding your service.
- Three Social Media Team
Friendly and helpful staff.explained…
Friendly and helpful staff.explained all available deals
11 August 2026
Unprompted review
Reply from Three UK
Thank you for the wonderful feedback! We’re thrilled to hear you had a great experience with our team. ✨ — Three Social Media Team
Came into store to upgrade my phone and…
Came into store to upgrade my phone and seen Lewis. He was very helpful and cheerful and made me feel comfortable
11 August 2026
Unprompted review
Reply from Three UK
Hi Linda, thank you for sharing your experience. We’re delighted that Lewis made your upgrade visit relaxed and enjoyable.
– Three Social Media Team
Great Customer Service
Ray was an absolute star. Not only explained all the changes clearly but gave me advices I didn't even know I needed. Golden! Thank you 😊
11 August 2026
Unprompted review
Reply from Three UK
Thank you for your lovely feedback, Ausra. We’re delighted to hear that Jake made such a positive impact. We truly appreciate you taking the time to share your experience with us 😊
-Three Social Media Team.
Esa was extremely helpful
Esa was extremely helpful
Solved my problems and provided extra solutions
11 August 2026
Unprompted review
Reply from Three UK
Amazing, Parvez! We're delighted to hear Esa gave you such outstanding support. Thank you for recommending us so highly! 😇 - Three Social Media Team
Thank you Ross for all your help!
8 August 2026
Unprompted review
Reply from Three UK
Hey there. Boom! 💥 Ross totally nailed it today, and we’re glad you’re all sorted! 🙌✨ — Three Social Media Team
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