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Called in to collect my iPhone 17 pro max from my online upgrade and was greeted by two lovely staff members who dealt with my order promptly and with friendly smiles I asked Shannon about cases an... See more
Company replied
Easy and fast service. Everything explained properly and circumstances taken into account. Farjana was great.
Company replied
Staff very helpfull staff sat down and helped me clean my phone spent over 30 minutes helping me shannon and elisha
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Company details
About Three UK - 3Store Bolton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
65 Deansgate, BL1 1HQ, Bolton, North, United Kingdom
- 01204386959
4.9
Excellent
186 reviews
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It was very good and they were super…
It was very good and they were super helpful especially dear Miss Farjana and Mr Brendan.
9 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Hevya, we're pleased to hear Farjana and Brendan left such a positive impression. Thank you for sharing your experience and recognising the support you received.
Three Social Media Team
Easy and fast service
Easy and fast service. Everything explained properly and circumstances taken into account. Farjana was great.
9 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi there, thank you for the fantastic 5⭐ review! 🌟 It's wonderful to know that Farjana provided exceptional support, took the time to understand your situation, and made everything clear and straightforward.-Three Social Media Team
Staff very helpfull staff sat down and…
Staff very helpfull staff sat down and helped me clean my phone spent over 30 minutes helping me shannon and elisha
8 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Thank you for the great review, Andrew! We're so glad that Shannon and Elisha could give you such helpful service. Thanks for sharing your experience with us! — Three Social Media Team
Reply from Three UK - 3Store Bolton
What a sweet 5-star rating, Fatima! Farjana is truly exceptional, and we’re so happy to know she made everything right for you. Thank you! ☺️ — Three Social Media Team
Farjana was very helpful with…
Farjana was very helpful with everything and explained everything well
8 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
That's brilliant, Ethan 🌟 We're pleased Farjana took the time to ensure nothing was left uncertain along the way 💙
- Three Social Media Team
We received great service from Hafiz
We received great service from Hafiz
7 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Ahmad, feedback like yours is always a pleasure to read. Hafiz clearly made a difference, and we're delighted you chose to share your experience with us. All the best. 💜
Three Social Media Team
Excellent service from the manager and…
Excellent service from the manager and Farjana who explained all the details of my getting a new phone
Thank you
7 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Your shout‑out is WOW, Barbara ✨ We're delighted that Farjana and the manager brought such clarity throughout, helping you feel confident about your new phone. Thanks for sharing the love 💙
- Three Social Media Team
Good customer service
Sam at the Bolton store was really good impressed with the service.
6 September 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Lubna, it's great to hear your visit to our Bolton store went so well. We're pleased Sam delivered an experience worth remembering. 💜
Three Social Media Team
Respectful, and friendly went through the documents and explained all aspects.
Been explained all the aspects of the deal, he was very respectful
21 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Khaled, thanks for your review. We’re really glad to hear the team supported you in such a clear and considerate way. We appreciate you taking the time to share your feedback 🌟
-Three Social Media Team.
Very welcoming and Knowledgeable Staff
Very welcoming staff. Attended to by Farjana who has been very amazing. She gave me all the information I needed and even helped me get a much better deal. I will always go in store - Bolton.
10 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Rose, it’s fantastic to hear that Farjana at our Bolton store was able to give you all the support you needed and help you secure an even better deal. We truly appreciate you taking the time to share this feedback. 😊
-Three Social Media Team.
Sam Was very helpful and sorted me out…
Sam Was very helpful and sorted me out with an unlimited sim deal within 5 mins. Thank you
10 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Zoy, we’re glad Sam made the process smooth for you. Thank you for the 5 ⭐ review. - Three Social Media Team
Paul took his time to explain and show…
Paul took his time to explain and show us how to work the phone. Great service
9 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Fred, thank you for your feedback. We’re really pleased to hear Paul took the time to walk you through everything and make sure you felt confident using your new phone. We appreciate your kind words.
– Three Social Media Team
Shannn went above and beyond and gave…
Shannn went above and beyond and gave excellent service and solved a difficult problem I shall certainly seek her services when I am ready to upgrade my phone she has a very friendly personality
7 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Christine, thanks for sharing your feedback. We’re delighted to hear how Shannon took the time to find the right solution and made your experience such a positive one. It’s wonderful to know the support you received has given you the confidence to return when you're ready for your next phone upgrade — Three Social Media Team
Called in to collect my iPhone 17 pro max
Called in to collect my iPhone 17 pro max from my online upgrade and was greeted by two lovely staff members who dealt with my order promptly and with friendly smiles
I asked Shannon about cases and screen protectors and she showed me a good range of options. I asked if she did fitting service as I’m useless at putting them on as I always gets loads of bubbles on them, she said they don’t normally offer the service but as I asked nicely she would do it for me
She fitted them quickly and very professionally I gave her a 10/10 review and thanked her and left.
I heartily recommend this branch of three 3 to anyone who is thinking of buying or upgrading their phones
6 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Mark, thanks for sharing your iPhone 17 Pro Max upgrade journey with us. We’re pleased to hear how Shannon took the time to guide you through your options and support you with getting your new device ready. It’s great to know the experience left you feeling confident and happy to recommend us — Three Social Media Team
Great customer service Shannon and the three staff
I would just like to say as a regular customer of three and with being with them over several years the customer service has been brilliant and especially one member of staff called Shannon I came to see her about 2 problems that I was having with my internet on my broadband and she was great with another query that I had as well and each time she gave me great valuable advice on what to do and everything was solved thank you Shannon and carry on with the great service your providing.
Kind regards,
Steven Bardsley.
6 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Steve, thank you for taking the time to share this with us. We’re really glad to hear you had such a positive experience with Shannon. We truly appreciate your feedback. – Three Social Media Team
Sales person was very helpful and…
Sales person was very helpful and knowledgeable faz
3 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Neil, thank you for sharing your experience. We’re delighted to hear our team member offered outstanding support.-Three Social Media Team
Fantastic customer service from…
Fantastic customer service from Farjana, explained everything and nothing forced upon me. Highly recommended.
1 August 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Chantelle, thanks for the fantastic 5⭐ review. We’re delighted that Farjana provided such a smooth and helpful experience.Your recommendation means a lot to us.
I was served by farjana who explained…
I was served by farjana who explained everything to me perfectly, and gave me the best advise, she was extremely efficient and friendly
29 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Thank you for the 5⭐ review, Ann! We truly appreciate you sharing your experience. It’s wonderful to hear that Farjana provided you with outstanding care. – Three Social Media Team
Sam was lovely really helpful
Sam was lovely really helpful, knowledgeable and quick
24 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Hannah, we’re really glad Sam gave you such great support and made your visit a positive one. Thanks for taking the time to share your experience.
-Three Social Media Team.
Farjana was very patient and explained…
Farjana was very patient and explained everything very well.
22 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Elizabeth, it's great to know Farjana took the time to walk you through everything. - Three Social Media Team
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