I upgraded my phone in the 3 store in Bolton deansgate last week and previously left a review as I had a great expert experience (Shannon sorted my upgrade). I just wanted to write a follow up... See more
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The customer service
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Sam and Meg from the bolton branch three store were so helpful. They gave us solutions for our problems and helped us finally get our phone. They were super polite and efficient even though it was tak... See more
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Me and partner needed some help in the Three store, Bolton. Sam helped me with a new contract on my 3 sim and was extremely helpful. He also directed my partner to the 3 customer service to help with... See more
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Company details
About Three UK - 3Store Bolton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
65 Deansgate, BL1 1HQ, Bolton, North, United Kingdom
- 01204386959
4.9
Excellent
164 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Sam is nice and has a good customer…
Sam is nice and has a good customer service. I will like to visit 3network Bolton again. I give him 5 star
17 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi, Bukky! We’re so happy to hear about your excellent experience at our Bolton branch. It’s wonderful to know that Sam provided such helpful care during your visit. We’re already looking forward to welcoming you back to the store next time. 🥰-Three Social Media Team
Very thorough and answered all.my…
Very thorough and answered all.my questions faz
17 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Jayze, thanks for sharing your feedback. We’re pleased to hear Faz took the time to understand your questions and make your experience a positive one. — Three Social Media Team
Upgrade iPhone issue
I upgraded my phone in the 3 store in Bolton deansgate last week and previously left a review as I had a great expert experience (Shannon sorted my upgrade).
I just wanted to write a follow up review as well as I had an issue with my quote a week later for my traded in device I sent back.
I went to the store so this could be sorted and the staff went above and beyond to sort out the issue.
Brendan in particular handled the issue I had quickly and his manager and the other members of staff at the store were great! (The issue I had was not because of the staff in store).
I seem to have issues when contacting 3 via telephone however in store I never have any issues which is why I make a point of visiting them in person.
Can’t fault the service I always receive in store and they all seem to have a great working relationship between them as well which is so lovely to see.
Fantastic experience and I will be visiting the store for my next upgrade in a few years! Please pass this on as I really think this whole team is fantastic!
16 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Chelsea, thanks for the glowing 5⭐ review. We’re glad to hear Shannon, Brendan and the team at our Bolton Deansgate store provided outstanding support during your last upgrade and again during your recent visit, ensuring your trade in issue was resolved quickly. Your confidence in our in store service means a lot, and we’re delighted you’ll return for future upgrades.
_Three Social Media team
I have had software problems
I have had software problems.
Beyond me,but farjana helped me and solved the many problems.
15 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Arthur, thank you so much for the brilliant 5⭐ review! We’re delighted to hear that Farjana was able to guide you through the issues you were facing and get everything running smoothly again. Three Social Media Team
Excellent customer service by Farjana
Excellent customer service by Farjana. Fantastic 👍 👍
15 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
dewale, we appreciate you sharing this. Wonderful to hear Farjana offered such strong support and left you feeling happy with the service.
— Three Social Media Team
Great experience form Sam
10 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Adebola, thank you for your glowing review. It's wonderful to hear Sam provided such excellent support. Wishing you a fantastic day. 😊 - Three Social Media Team
Happy with the service very nice person…
Happy with the service very nice person and very helpful and appreciated all the help he gave me
2 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Thank you for sharing your experience, Paige! It’s wonderful to hear the service was supportive and made a meaningful difference. Wishing you a bright and easy day ahead.
Three Social Media Team
Quick and easy
1 July 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hello Colin, we’re so glad you’re happy with our service from our team, thank you so much for the ⭐⭐⭐⭐⭐ review! — Three Social Media Team
Elisha was very helpful today
Elisha was very helpful today. He was very polite and friendly. He is an amazing young man. And definitely knows his job to a t.
23 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Elizabeth, we are delighted to hear about the stellar service you received today from Elisha, who showed such great care and superb expertise. -Kishan
Happy
It was lovely, Shannon and Elisha thanks to them.They are wonderful 👍
19 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Amazing, Sinmiloluwa! We’re so pleased to hear that Shannon and Elisha made your visit such a positive experience. 🥰 -Prabhjeet
Zoyah lovely helpful took time to help…
Zoyah lovely helpful took time to help me she is a credit to your company
17 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
That’s brilliant, Patricia! 🌟 We’re absolutely overjoyed to hear about the top‑tier care Zoyah provided in helping you get everything sorted so smoothly. Thank you so much for the review. -Veronica
Reply from Three UK - 3Store Bolton
Yay, Kinarty! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Hafiz is truly awesome! 😎 -Kashish
Went into 3store in Bolton customer…
Went into 3store in Bolton customer advisor Hafiz always goes above and beyond to help with any query always has the time to help I've been a long term 3 customer and would recommend the excellent customer service from this store with a massive mention to Hafiz
13 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hey Martin, you’ve just made our day! 🎉 We’re glad to hear your experience with Hafiz was excellent, and your feedback truly means a lot to us. Your recommendation means a lot to us 💜 -Neha
Zoyah was fantastic
Zoyah was fantastic, great customer service. Really great job!
12 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Akua. Thank you for sharing your experience. We are glad to hear that Zoyah looked after you so well and provided you with such wonderful care during your interaction. -Shivam
Sam is an amazing sales man
Sam is an amazing sales man. Came in for complaint ended up with a new phone 😁
12 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Tahir. We are absolutely thrilled to hear about your experience with Sam! It is fantastic that he could turn a complaint into such a positive outcome and help you leave with a brand new phone. 😁 -Shivam
Reply from Three UK - 3Store Bolton
Hi Anuyemi, thanks for this fantastic 5⭐ review! We’re thrilled to hear that Zoyah provided excellent support. -Neha
My team member Zoyah was extremely…
My team member Zoyah was extremely helpful and made sure I got the best product for my needs
10 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Bradley, we’re glad Zoyah provided such thoughtful support and helped you choose the perfect product. Thank you for sharing your thoughts. -Ayesha
i had a great experience with Sam
i had a great experience with Sam, he was very helpful
8 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Love this, Ahmed! This is exactly what we strive for, making you feel valued and happy. Wishing you an amazing day ahead! ☺️ — VodafoneThree Social Media Team
Sam was awesome and I am very impressed…
Sam was awesome and I am very impressed with his salesmanship
7 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
Hi Ahmed, thanks for the amazing feedback! ⚡️ We love hearing that Sam absolutely smashed it with his service and sales skills. We’ll make sure he gets your shout‑out! -Ayesha
Perfect assistant with a seamless…
Perfect assistant with a seamless transaction.
6 June 2026
Unprompted review
Reply from Three UK - 3Store Bolton
That’s awesome to hear! 🎉 Brian, we’re so happy you received such great help from us. Thank you for sharing this! ☺️ -Prabhjeet
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