Having recently lost my phone while travelling abroad I called into Three Camberley to see if they could get me back up and running. Long story short - the service from Laura and Conor was exceptional... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In store customer service has been exceptional. The staff especially when upgrading and/or problems with products where more than helpful and friendly (both Middlesbrough and Stockton stores). Gone ab... See more
Company replied
⭐⭐⭐⭐⭐ I had a brilliant experience with Kendall at 3 network shop in the fort Glasgow when choosing my new iPhone. She was so lovely, friendly and patient, and really took the time to help me f... See more
Company replied
Tyler has been fantastic!! Coming into 3 Store for a new phone is my worst nightmare!!! Very stressful! Always asked complicated questions! Like what’s your password! Tyler made the experience almo... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
66K reviews
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Always perfect!!!
11 August 2026
Unprompted review
Reply from Three UK
Hi Aneta. Thank you so much for the fantastic feedback. We are absolutely thrilled to hear that your experience with us is always perfect, and we appreciate you taking the time to share your support.— Three Social Media Team
Good customer service .Shaz is good at…
Good customer service .Shaz is good at dealing with customer.
11 August 2026
Unprompted review
Reply from Three UK
Thanks so much, Sonuka! 🎉 We’re so happy Shaz could help you get exactly what you wanted. Enjoy your day, you’re awesome! ♥️ — Three Social Media Team
Shaz im very satisfied with their…
Shaz im very satisfied with their service.
11 August 2026
Unprompted review
Reply from Three UK
Love hearing this, Susma 💫 We're delighted Shaz left you feeling so pleased with the care received 💙
- Three Social Media Team
I like the service which is very good…
I like the service which is very good who did with us her name is Shree .she is very outstanding service and very friendly .
11 August 2026
Unprompted review
Reply from Three UK
Hey Bimjata, we’re thrilled to hear that Shree made such a positive impression. Thank you for taking the time to share your experience with us! 😊
-Three Social Media Team.
Awful online CHAT "help"…
Absolutely awful online CHAT experience. And it's this way every time I have to contact Three customer service. I have to fiddle away to try to reach a human, first interacting with a super-annoying AI chat thing whose sole purpose seems to be to try to get me to give up and go away.
I finally get through to some CSR (customer service rep) obviously located on the other side of the world whose first language is clearly not English. I explain my problem and the first thing they try to do is upsell me to a 24 month contract when all I want to do is sort out the recurring issues with my PAYG payment not going through because they take it from the expired card on file rather than from the updated card on file.
The chap gets shirty when I repeat that I'm there to ask for help with my PAYG and didn't ask to be upsold to.
I've got carpel tunnel syndrome trying to communicate with Three on the chat. It's awful, and it didn't used to be this way. Since the merger of Three with Vodafone, Three's customer service has gone down the toilet. I'm going to switch to EE if this happens one more time. Do yourself a favor and avoid Three PAYG. The few quid you save each month will cost you hours of your time trying to sort things out as well as your sanity.
11 August 2026
Unprompted review
Reply from Three UK
Hi Joe,
We're sorry to hear this has been your experience. We can understand how frustrating it must be when you're looking for help with a PAYG query and feel that getting support has been more difficult than it should be, particularly when the issue remains unresolved.
It's clear from your review that you've been trying to update your payment details and haven't had the experience you'd expect when attempting to get this sorted. As we're unable to access account details on this channel, please reach out to our support team via chat at https://bit.ly/3C43TKN, available Monday to Friday 8am to 10pm and weekends 9am to 8pm.
Alternatively, if you'd prefer to speak with someone, you can call 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 if you're abroad. Our phone team is available Monday to Friday 8am to 8pm and weekends 9am to 6pm. They'll be able to review the payment method linked to your PAYG service, check the concerns you've raised and discuss the next steps available.
– Three Social Media Team
Shannon was great
11 August 2026
Unprompted review
Reply from Three UK
That’s brilliant, Tim! We’re super happy to hear that Shannon gave you all the support you needed. We truly appreciate your feedback! 😊 – Three Social Media Team
Thank you for the help and assistance…
Thank you for the help and assistance with my new device.
11 August 2026
Unprompted review
Reply from Three UK
Hey Jean, thank you for your lovely feedback. It’s great to hear that our team helped you get set up with your new device and the right offer.-Three Social Media Team
The experience was good and the…
The experience was good and the customer service excellent.
11 August 2026
Unprompted review
Reply from Three UK
Hey Akinwunmi, your ⭐⭐⭐⭐⭐ review is truly fantastic! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Antonia was wonderfully helpful!
11 August 2026
Unprompted review
Reply from Three UK
That’s wonderful to hear, Caleb 🌟 We're delighted Antonia made such a positive difference 💙
- Three Social Media Team
Reply from Three UK
Thanks for sharing, 🎉 David! Valentino clearly worked some magic, and hearing that you gave us a perfect 5/5 truly makes our day. 🥰 — Three Social Media Team
Great service
11 August 2026
Unprompted review
Reply from Three UK
Hi Nelson, thank you for the 5 ⭐ review! We’re glad our team delivered the service you expected. – Three Social Media Team
Very helpful would highly recommend
Very helpful would highly recommend
11 August 2026
Unprompted review
Reply from Three UK
Hi Rachael, thank you for taking the time to leave a review. We’re really glad the team was able to support you so well. Your recommendation means a lot to us.
– Three Social Media Team
Not being tech savvy
Not being tech savvy, I popped into the shop for help and Josh and the rest of the team were very helpful
11 August 2026
Unprompted review
Reply from Three UK
Hey, Marion. We're so glad Josh and the team could help you out. It's wonderful to hear you had such a great, stress-free experience in our store. - Three Social Media Team
Raqeeb made my experience at three…
Raqeeb made my experience at three wonderful. Brilliant customer service.
5 August 2026
Unprompted review
Reply from Three UK
That’s superb, Jabir! It’s wonderful to know this has been your experience with Raqeeb. Thanks for sharing it with us! 🌟
– Three Social Media Team
Great deals
With my previous network provider I was paying an extortionate amount monthly for data and minutes. I went in store to speak to someone and I was glad I met Raqeeb. He talked me through the multiple options available at 3 and I managed to walk away saving money every month for the same amount of data. Top guy raqeeb for the great customer service.
6 August 2026
Unprompted review
Reply from Three UK
Hey Alamin, we’re pleased to hear Raqeeb provided clear guidance and helped you find a more affordable plan. Thanks for the review! – Three Social Media Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Honestly had a really good experience at Three, mainly because of Rakeeb. He was genuinely helpful from the moment I spoke to him and made the whole process so much easier than I expected. He was friendly, patient and actually took the time to understand what I was looking for rather than just rushing me through everything.
Rakeeb explained everything clearly, answered all my questions and made sure I was happy with everything before I left. You can tell he actually cares about giving good customer service, which you don’t always get these days.
Really appreciate the help and the effort he put in. He was polite, professional but also really easy to talk to, which made the whole experience comfortable. Definitely deserves the 5 stars and is a credit to Three. If you’re going into Three and need any help, I’d definitely recommend speaking to Rakeeb.
11 August 2026
Unprompted review
Reply from Three UK
Hi John, thank you so much for sharing your experience. We’re delighted to hear that Rakeeb made you feel comfortable and valued. Our goal is to continue providing support that makes every interaction meaningful. Your recommendation means a great deal to the team.-Three Social Media Team
My experience were amazing
My experience were amazing, raqib im sure his name was, great customer service and hospitality
11 August 2026
Unprompted review
Reply from Three UK
Hi Hassan. It is brilliant to hear that you had such a wonderful experience with Raqib. We are incredibly proud of our team members who deliver outstanding service and hospitality, and we appreciate you highlighting his efforts.— Three Social Media Team
Great service from Rakib.
11 August 2026
Unprompted review
Reply from Three UK
Thanks a ton, Mahmoodulhassan! 🎉 We’re so glad everything went perfectly with Rakib. See you soon! 🥰 — Three Social Media Team
Amazing experience in this shop
Amazing experience in this shop, the customer service was on point too.
11 August 2026
Unprompted review
Reply from Three UK
We’re grateful for your comments, Ruhul. Knowing that the team delivered a positive and helpful experience is incredibly rewarding. Thank you for choosing us.
– Three Social Media Team
Reply from Three UK
Hi, there. We're thrilled to hear that you received great service from our team member. Thank you for sharing your feedback with us! 🥰 - Three Social Media Team
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