The Hire Service Company Reviews 

769
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, polite, and knowledgeable during every single visit or enquiry. Consumers also highlight the prompt, professional, and reliable service provided when hiring quality equipment for various projects. Some reviewers were not happy with severe delivery delays and frustrating communication problems when trying to contact customer support. A few other people also felt that equipment collection was poorly managed, leaving heavy items uncollected at the premises for days. Some people mentioned that resolving these unexpected issues and obtaining refunds took a considerable amount of time and effort.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional across various branches. Reviewers frequently... See more

Service

Users describe positive interactions with service, highlighting prompt, professional, and friendly staff who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and quick responses from the... See more

Product

Customers had ambiguous experiences with product rentals, reporting both great satisfaction and major... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... See more

Company replied

Rated 5 out of 5 stars

When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby,... See more

Company replied

Rated 5 out of 5 stars

First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me u... See more

Company replied

Rated 5 out of 5 stars

We recently hired the floor and edge sander kit from the Hanworth branch, and Michael was so helpful throughout the process. It was really simple to reserve and hire the machines, and he was contactab... See more

Company replied


Company details

Written by the company

THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

769 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(769)

720 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great guy Shoaib

Great guy Shoaib. very helpful

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Shoaib in mitcham branch is…

Shoaib in mitcham branch is fantastic.keep it up my friend

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Shoaib has been extremely helpful 10/10…

Shoaib has been extremely helpful 10/10 customer service spot on 👍👍

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Top Class Service

Have been using Chris at the Tonbridge Depot for a while now, extremely helpful and willing to go the extra mile to help. Great knowledge on the equipment he rents out. 10/10 would definitely recommend!

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Chris has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Very helpful service from shoaib

Very helpful service from shoaib the digger we have hired worked perfectly. I will be back again and again

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Richard really takes extra time and…

Richard really takes extra time and effort to make sure all information is given. Great service always and very friendly

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Richard has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Just want to say it’s been an absolute…

Just want to say it’s been an absolute amazing experience working with Reasat and has always been able to facilitate to all of our requirements. He’s an absolute asset to the company and we are always happy to continue with the business.

Kind regards
Pat

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review on The Romford Raging Bull Reasatt. Great to hear the service has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Mitcham branch was very helpful and…

Mitcham branch was very helpful and great customer service.

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Shoaib and Mitcham has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Fantastic depot

Fantastic depot. Helpful, friendly and always a pleasure to hire from.

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

I had a great experience

I had a great experience at Beaconsfield branch and Enam was very helpful and his approach was very professional.
Thank you

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Enam has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

I have the honour of having Sarah look…

I have the honour of having Sarah look after my account (Selco HSS). I don’t have one bad word to say about the customer service and the way she presents herself. Whether it’s coming slightly early to make sure my schedule isn’t compromised or spending hours checking my accounts to make sure everything is perfect. An absolute pleasure to work with Sarah and is the reason I won’t look anywhere else to hire our tools from.
Oliver
EMC

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Sarah has impressed you :) She really does some classy work
Jon Overman CEO

Rated 5 out of 5 stars

Tasha

Tasha, the Store Manager at HSS Barking, was incredibly helpful and made sure I got what I needed to complete my work on time. Excellent customer service, professional, and a pleasure to deal with. Thank you, Tasha!

2 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Tasha has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

I rented a air conditioning unit off…

I rented a air conditioning unit off Liam in Brentwood, he was so helpful and nice. Was a great price and helped us cool down in the heat wave

3 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Liam has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

John at Northampton made it easy to

John at Northampton made it easy to
Set up an account.
Simple, straightforward and professional

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from John has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Good service and good equipment.

Good service and good equipment.

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

Excellent service

Excellent service, all ways well looked after by Richard. Would recommend HSS Hayes Lordes branch to all

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Richard has impressed you :)
Jon Overman CEO

Rated 5 out of 5 stars

I’ve used the Hayes branch of HSS…

I’ve used the Hayes branch of HSS Hire⁠ on numerous occasions and wanted to give special recognition to Richard.

Every time I visit, Richard is friendly, professional and genuinely helpful. Nothing ever seems too much trouble for him. He always greets customers with a positive attitude and goes out of his way to make sure everything runs smoothly.

What stands out most is that Richard doesn’t just stay behind the counter – I’ve regularly seen him helping customers load hire equipment and tools into their vans, offering advice where needed, and generally providing the sort of customer service that’s becoming increasingly rare these days.

Richard is a real credit to the Hayes branch and to HSS as a whole. His willingness to go the extra mile and his consistently helpful attitude are the reasons I keep coming back.

Thanks again, Richard – excellent service as always.

— Joe, ProGreen Artificial Grass LTD

11 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the super review. Great to hear the service from Richard has impressed you Joe. We really appreciate you taking the time to write this excellent review. Its a dream to have such amazing feedback.
Jon Overman CEO

Rated 5 out of 5 stars

Really impressed with this company

Really impressed with this company. The service was excellent — friendly, helpful, and efficient throughout. Would highly recommend and will definitely be using them again.

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you Astrid Collective - we love supporting you

Rated 5 out of 5 stars

Fully Recommend

The Portsmouth branch, especially Jeff the Manager have got me out of a few sticky situations with their help & professional attitude. Fully recommend them for all your hire needs.

10 June 2026
Unprompted review
The Hire Service Company logo

Reply from The Hire Service Company

Thank you for the great review - much appreciated. Jeff is the main man for Portsmouth :)

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