SAB Supply Reviews 

386
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being polite, knowledgeable, and ready to assist with demanding requests. Buyers note that the equipment provided is of good quality, clean, and reliable for projects. Additionally, people find the pricing to be extremely competitive and lower than other local suppliers. However, some people mentioned encountering significant challenges with delivery and collection coordination. Reviewers experienced frustrating scheduling delays, a lack of communication regarding arrival times, and items missing agreed dates. Some consumers also noted that arranging pickups after finishing work could take multiple attempts.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising prompt, on-time... See more

Service

Reviewers mention positive feedback about service, frequently highlighting brilliant phone guidance, fast... See more

Staff

Clients share positive opinions on staff, frequently highlighting that telephone representatives and drivers... See more

Product

Customers had positive experiences with product, noting that the equipment was of good quality and arrived... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good prices and delivery on time. Equipment provided was good. There were issues with the platform originally supplied but this was rectified quickly.

Rated 4 out of 5 stars

Delivered on time, scaffolding good condition and clean, the collection was a few days late, but got the job done on time.

Rated 4 out of 5 stars

Once you have an account it's easy to hire. You should have someone who understands how the height of the tower relates to the handrail height, getting it wrong costs the hirer. The staff are poli... See more

Rated 3 out of 5 stars

Hired on line at a great price. They then contract out to local hire company. In my case Speedy Hire, Penryn Cornwall. Communication seems to be non existant. Upon booking, you receive a conf... See more

Company replied


Company details

  1. Plant and Machinery Hire
  2. also in
  3. Building Equipment Hire Service

Written by the company

SAB Supply was founded in 2011 are a national access, tool and plant hire company specialising in primarily scaffold tower hire. Using an extensive network of suppliers, we can deliver a range of hire equipment throughout the UK next day at unbeatable prices. Our staff have years of experience in the hire industry, allowing them to advice and understand exactly what each customer requires job to job.


Contact info

4.0

Great

TrustScore 4 out of 5

386 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 21% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(386)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad Experince

Used them three times, last time was a the last! Never could get a reliable ETA so day 1 was always a write-off. Last time the wrong tower was delivered so had to send it back, no effort (other than words) was made to get the right one to me early next day, arrived at lunchtime, a lot of expensive wasted time. Only compensation offered was to extend the hire into the weekend, no use at all. Their reliance on local companies to deliver is flawed, next time I will go local knowing I have an interested and effective person to speak to should things go wrong.

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Great product and easy service

Really easy and swift dispatch. The phone guidance when ordering was brilliant! The tower itself was easy to assemble.
It was picked up a week later than originally scheduled but I paid no extra for this! A great product

4 September 2026
Rated 4 out of 5 stars

Tower Hire(Scaffold)

Once you have an account it's easy to hire. You should have someone who understands how the height of the tower relates to the handrail height, getting it wrong costs the hirer. The staff are polite and friendly. A simple phone call, to return the Tower when finished with. Pick up the following day.
Be aware this is a Tower the customer has to build themselves
Delivery service, service and price are all things they do well. Especially the price.
Overall I was satisfied with the way this company dealt with me.

4 August 2026
Rated 5 out of 5 stars

Cheapest I seen online

Cheapest I seen online, I arrange a date that was convenient to me and they delivered 9am that day. It was easy to assemble (after watching a youtube video), unfortunately the guy that dropped it off had every manual bar the one I needed.
I used it for the week and they turned up 9am on the dot on the day for collection.
I would certainly use again

6 July 2026
Rated 2 out of 5 stars

Good prices, but terrible communication and unfair billing.

Good prices, but terrible communication and unfair billing.

The pricing at SAB Supply was good, but the service was highly disappointing. I was given zero information about my delivery time. I had to call twice just to get an update, and it finally arrived around 17:00. Despite losing the entire day, they insisted on charging me the full day's rate and refused to compromise. Conversely, they scheduled the off-hire collection for 8:30 AM on the final morning. Paying full rates for minimal usage time due to their scheduling is unacceptable. They showed zero flexibility when challenged.

6 July 2026
SAB Supply logo

Reply from SAB Supply

Good Afternoon,

Many apologies for the way you feel on this order, our delivery and collection times are between 8am and 5pm so unfortunately you've drew the short straw on both delivery and collection. We don't plan the routes ourselves, it is down to your local depot and they plan it depending on where they have to go and what they have on any given day, this isn't us intentionally making you the first and last jobs of the days.

Kind Regards,
SAB Supply

Rated 5 out of 5 stars

We've recommended SAB supply Tower Hire

We've recommended SAB supply for the last few years to many customers across the UK for Training Purposes.
At every stage of the hire process, from qualification to delivery and collection they have always been helpful no matter the situation. We continue to solely recommend this company as this element is a critical factor in training delivery.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We have used SAB supply for…

We have used SAB supply for tele-handler hire, tower scaffolding etc and have been very happy with the service we have received. They have always been helpful, prompt and friendly to deal with. Great local company!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

great service!

I cannot recommend SAB Supply highly enough. The equipment is always delivered on time, clean, and ready to use. Our point of contact, Mark, is always available to provide support whenever we need it, and his customer service is outstanding. We've been consistently impressed with the reliability of the service and are extremely happy with our ongoing experience. Highly recommended!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Nothing was ever too much trouble

We have been working with Mark and SAB for over a year now, they have helped us on a number of projects.
We have always found them to be helpful, knowledgeable and would always deliver.
Nothing was ever too much trouble, helped us source some equipment was out of the ordinary at very short notice.
Every dealingings with Mark was a pleasure, always quick to respond and always came through for us.
He has a repeat customer in us.

16 July 2026
Unprompted review

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